GodfoundshooedI am a supporter of Animal rescue and saw this as an opportunity to support this effort as well as purchase a few Christmas gifts. I received one of the four items I ordered and the bill of lading had paper stickers attached for each of the missing items stating that the other items were OUT OF STOCK. Another sticker stated; We've issued a refund for each sold out item (and shipping where applicable).
Three guess as to what happened next (and the first 2 don't count). NO REFUND. After several emails going back and forth from a CSR named Bashie English - who told me there was a misunderstanding and that all items had been shipped so no refund would be issued! Today I sent another email to 'BASHIE' threatening legal action if I did not see a refund in my account by the end of the day. But then I found a phone number at the end of her email and made a call to hopefully get someone who would handle this immediately. I spoke to Sherick, who may have saved me from taking further steps, by apologizing for the out of stock situation and then for his co-worker who apparently had not bothered to do any checking on this order. My refund will be processed today. Sherick is the only positive thing I can say about this experience. I WILL NEVER support any charity through the Greater Good Network again and I warn others to avoid this as well.
By the way - no refund on TAX OR SHIPPING!
I have ordered from Greater Goods many times before and have been satisfied with the service & products.
I unfortunately, can not say that now. Recently, I ordered flip flops and a shirt to match. After I ordered this and it was in stock, got a letter that the flip flops were no longer in stock. I had looked at the site a few days after I ordered this and it was still in stock, so don't understand how this happened. I have not received the shirt yet, and was told that I have to wait until next week, Tuesday to cancel order if not received by then. It is very frustrating since I got them to match and have to wait 2 weeks (business days) after the shipping date to know what is happening with shirt. This was frustrating but my recent experience was extremely upsetting!
I ordered a box of masks, a welcome sign, and a poop bag set for my dog. Today, I received a box at my door.
The box was obviously tampered with, as the tape looked like it was re taped. When I opened the cardboard box, I took out the packing slip. The left hand corner of the slip was completely torn off, where information was supposed to be. Inside the cardboard box was a torn box that the masks were supposed to be in and the masks were loose. I looked at the torn box and to my dismay, there was an expiration date on, what should have been the bottom of the box, The expiration date was April 10,2020. Today's date is June 11,2020 so the box of masks that were sent were expired!
The other 2 items were not there. Only the ripped box with the expired date and the loose masks. I called and spoke to the manager and told him the situation. He agreed to give me a refund, I received a refund letter and hopefully will get a refund on my credit. I understand that it is not the companies fault that the box was tampered with and items were missing, but it is the responsibility of the company that sent the masks to have seen that they were expired! Most people, would never think to look at an expiration date so I hope this has not happened to anyone else.
As I said at the beginning, I did have positive experiences with ordering from this company, but this experience has me so upset and unsure of continuing to place orders any more. I was upset about the flip flops and shirt, but sending something that is obviously EXPIRED and having a packing slip ripped and items missing needs to be corrected!
Thank you very much for your honest comments regarding your recent experience with GreaterGood. I would first like to address the first issue you experienced with the out of stock Flip Flops. I apologize for any inconvenience that this out of stock product may have caused. As with most companies, we will have products that run out stock periodically and since we only purchase seasonal shoes once per year, once they are gone for the season, they don't get restocked. The reason availability may vary from time to time is if a pair of shoes get returned for some reason. I am assuming that this is what occurred when you checked back and found there was availability of the shoe again. GreaterGood does not have a backorder system, so we would not have any visibility to send the shoes to you when some were received back into inventory. Again, I apologize for any inconvenience this caused.
The second issue noted regarding the package arriving that appeared to have been tampered with, I again, apologize that this was your experience. We have found a few other instances where customers experienced the masks to have issues with the ear loops breaking. Since we obtain our product from multiple manufacturers we are identifying which manufacturer had the issues with mask quality and addressing that issue on our end. We take great pride in offering products of value to our customers and when we receive feedback from customers related to a trend we do take measures to correct that issue.
I think you for sharing your thoughts with us and we will work tirelessly to correct the quality issues that you and some others have raised. I trust that you will see your credit that the customer service Manager provided to you for the last order soon. It can take 2-4 business days for your financial institution to apply that credit.
Thank you
Jodi
Director, Customer Service
Overview
GreaterGood has a rating of 2.2 stars from 104 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GreaterGood most frequently mention customer service and credit card. GreaterGood ranks 8th among Charity sites.
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Lisa,
We are very happy to hear you are enjoying your mask purchase. GreaterGood has worked hard at provided the items our customers need, especially during these unprecedented times. With the help of purchases of these types of products by customers like you, this is allowing us to continue to donate PPE to front line workers each and every day. So far, we have donated over 2 million masks around the world to areas and industries that need it the most. Thank you for shopping with us and supporting GreaterGood causes.