GreaterGood Questions & Answers

Depending on how you donate will depend where the money goes. At GreaterGood we have several ways to donate to our causes. If you purchase items from our various websites such as the Animal Rescue site portions of those funds from your purchase go to help shelter animals in general. The amount averages to be about $. 50 per dollar goes to help shelters. If you elect to donate to a specific cause such as our flights to freedom or specific 'Gifts that Give More' option, 100% of that money donated goes to the actual cause you selected. The donations that you give for any of our Gifts that Give More causes is also tax deductible. You can also obtain further donation information from our non-profit partner's website at www.greatergood.org.

Virginia, thank you for your inquiry. I am attaching a link to our returns/exchange process here for you. https://help.greatergood.com/hc/en-us/articles/360022552514-How-do-I-return-or-exchange-my-order- Please copy and paste this link into your web browser and it will link you to our return/exchange process and procedure.

Carole, once your order is placed, you should receive an order confirmation email to the email address you entered at the time of the order. Once the package is picked and packaged and a tracking number assigned (which should have occurred already if it has been a week), a shipping confirmation email is sent to you with the tracking number. Once the package ships, we ask that you allow 7-10 business days for delivery. If you feel that you have not received the communication that you think you should have on this order, please contact our customer service department at either customerservice@greatergood.com or by calling 877-355-4321

Joyce Thank you for your question. However, I think you may be thinking of another organization. We at GreaterGood do not sell mobility scooters. Some consumers confuse our organization with another similar organization called Greater Goods (with an s). You might want to try them.

We are true to each of our cause areas and have employees and customers across the political spectrum. Our customers can choose which sites to click and shop on based on their preferences, and we work hard to provide each of them good products and services. Because our cause areas are different, we don't sell leather or horn on The Animal Rescue Site but do sell items made from these materials on The Breast Cancer Site or the Veterans Site; since we believe we have a duty to each of our charity partners and cause areas to raise funds and be impactful, in whatever ways can help most. For instance, we work hard to source and sell fair trade goods which provide rural women artisans a way to pay for their children's education in addition to providing meals and opportunity to refugees from war and disaster both in the USA and elsewhere on The Hunger Site. Greg and I met at the University of Michigan in the mid-70s on the "Bottle Bill" campaign and believe there is much more agreement across the political spectrum on issues than is commonly acknowledged. The returnable bottle law in Michigan is the strongest in the nation, and it was passed by voters across the political spectrum who are all interested in reducing waste and energy usage. That campaign was primarily funded by the Michigan United Conservation Clubs (www.mucc.org) who are hunters; with lots of volunteers from environmental groups and young people who were primarily not hunters. Both Greg and I believe there needs to be more economic justice; which was one of the reasons we created this on-line business over 20 years ago, because it empowers our customers and staff to be able to do good in the world every day. We are proud that we have raised over $60 million dollars for charity since 1999, but we have a long way to go. Tim Kunin (co-founder of CharityUSA, the owners and operators of the GreaterGood websites).

Bryan Yes we do have a phone number for our customer service center but we are not a shelter. We are an online retailer that sells products and proceeds from those sales go to support animal shelters. Our phone number is (888) 355-4321. However, if you are looking to foster pets, I would recommend calling a local shelter or animal humane society in your area. Thank you Jodi Director, Customer Service GreaterGood

Thank you for reaching out. We appreciate your interest in our causes. I cannot speak as to why the questions from 2018 were not responded to as I am a recent addition to the GreaterGood organization and I am the Director of Customer Service. I have taken over the review and response to sites such as sitejabber. If you have any specific questions about our causes, please let us know or you can also contact our Customer Service team for assistance. They can be reached at 1-888-355-4321 or by email at customerservice@greatergood.com.