Carole, once your order is placed, you should receive an order confirmation email to the email address you entered at the time of the order. Once the package is picked and packaged and a tracking number assigned (which should have occurred already if it has been a week), a shipping confirmation email is sent to you with the tracking number. Once the package ships, we ask that you allow 7-10 business days for delivery. If you feel that you have not received the communication that you think you should have on this order, please contact our customer service department at either customerservice@greatergood.com or by calling 877-355-4321