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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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I was told at the time of order that my food would be delivered by 6pm. At 630 I called the restaurant and Grabull to figure out what the story was, and the restaurant informed me that Grabull hadn't sent anyone to even pick up the food yet. At around 7pm, I opted to drive the 15 minutes to pick the food up after the restaurant had confirmed that it was sitting there getting cold. I was in contact with Grabull to understand what was happening, and the communication was at best inaccurate and at worst dishonest. It's hard for me to emphasize how poor of an experience this was. Given this experience, I'll never order with Grabull again.
Despite being signed in, my order got lost and I had to restart it twice.
I have ordered from this restaurant through Grabull at least a dozen times and each time the order is correct, is prepared on time, and is of high quality. I will continue to order from Holi Indian in Bedford, MA through Grabull.
I have ordered numerous times and every time the order is exactly right and is served promptly
Yet to see if they make it extra sloppy like I asked
The website was very well designed and a joy to use
Ordering was easy. Will await for pizza delivery before rating further. Thanks!
I struggled for a little while to understand where to click in order to change one thing about my order. I also couldn't easily tell what exactly I was buying — I only saw the total when checking out. I could use an easier "cart" icon/link that's visible throughout the shopping process, and also a clear list of line items before I have to finalize checkout.
Incredible, the delivery came on time and i am very satisfied. The person was very very kind
Pizza was supposed to be delivered at noon, the driver showed up at 1:30pm as he went to the wrong city.
I ordered Philly cheese chicken, NOT steak. When I arrived they gave me a steak sandwich. I showed them my chicken order and they said no that the delivery service called and charged my order without asking me. Unsure why they did that. It was good but it is not what I ordered and they wouldn't change it.
Quick and easy. I needed a quick option to order food.
Delivered in scheduled time even with inclement weather.
Ok but the tip options for pick up orders are presumptuous
I ordered from a restaurant and received the wrong food. The restaurant said to contact Grabull for a refund on the incorrect meal and no one ever got back to me.
Food came in a great time frame and still nice and hot. However, the coast was $20 more than had we chosen door dash or grub hub. Not only was the delivery fee higher, the actual product we chose, was $1 more thru grabull. That is significant
It's a website. It's fine. It could be better but it's not. It could be worse but it's not.
It was pleasant and efficient. There was no hold up.
I complained about the delayed delivery and missing items, but nothing was addressed.
Great menu, quick friendly delivery, easy online ordering. Best pizza ever
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members