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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy to use website and I am glad I am supporting a local business
A little tricky at first but figured it out
Order timed out - i placed it three times before it went through
Had a big order
They got everything right and the food was amazing as usual. Will definitely be ordering from them again!
Order timed out three times and would not let me place an order as a guest. Had to create yet another online account for yet another online service. Don't offer guest options if your customers cannot use them.
I can't see my order and subtotal on the same page that I place the order and submit payment.
My bill total was $65.47 and my card was charged for 67.47.
High fee + credit card info not captured for future orders -- frustrating!
Love the food and the website is easy to use, thank you
The app would not allow me to place the very same order
Restaurant didn't see the order. Only received order after calling restaurant
You dont show fees until after I confirm my card it is incredibly skeezy and predatory you added a 7.75$ fee and didnt tell me until after I confirmed the purchase I will be requesting a refund
Mobile could be a smoother experience, but overall, no complaints
It's very easy to make the selection and modify your order. However, there is no option to auto fill credit card, at least not in Safari.
The only thing that bugs me is that I'm forced to respond to this pop up!
It's didn't add my fries and I already checked out. I noticed after I payed
Needs to integrate better with apple's credit card auto fill
With all the fees listed you still charged my card 2 dollars more then the total
Takes several tries to get the order entered correctly and even the Grabull confirmation message comes in all jumbled. This app isn't ready for prime time playing
App isn't easy to use and you can lose your place easily.
First time user. It was fast and easy to use. My order was hot when delivered.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members