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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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I don't like signing up for mails, but good delivery app for sure.
Only after the order is placed you can see the total and also the ETA. It was 15 min before submitting the order and 50 min after submission
The total at checkout is different from the total listed prior to place the order. It is actually less but got me to decrease the tip.
We never received any notification that our food has arrived
Website is horrible on mobile. I don't remember my password and have to get a code every time, which takes way too long to send to my email. Also very difficult to get the discount to apply to order
I resent having high fees added without a breakdown, let alone presuming a large tip! The fees exceeded the 7% meals tax, so sorry, I won't be adding any tip (I usually do!). I find this to be quite obnoxious and you've angered this customer.
Gives you an option to PRINT your receipt... AND... you are not MANDATED to create an account with the guest check out option. FAST, TO THE POINT, and PLEASING INTERFACE
It keeps reloading, also difficult to see what's in your cart
Some of the check boxes won't let you choose. For example: Salsa-it won't let me choose a size.
I ordered once, then had to register for Grabul, which cleared my order, so I ordered everything again...
I came in as a new user, filled out an entire large order, and then was prompted to register. Upon registering, I was taken back to the main Grabull site, and not my order. I had to find the restaurant, and fill out my whole order again. Bad UX!
Very helpful and called back to make sure I got my order. Thank you.
I placed my order with minor difficulty, it took 3 times before I got a drop down menu to make my choice. I was told to expect my order in 45 minutes, it took an hour and 15 minutes and it wasn't a busy time of day. Plus it was only soup and a sandwich.
Site needs a Search box. Couldn't find something in the menus (Moo Goo Gai Pan), so I didn't order it.
Easy but some items do not have enough description and/or specified choice options; for example: "2 liter soda" does not have a list of available choices to select, "small mozzarella sticks" does not detail number of sticks in order... etc etc
Check mark buttons that should have been radial buttons (only one selection is allowed, but interface won't deselect when making a new choice).
Couldn't add menu items to order without selecting an add-on, raising the price of each item
I was so excited that my food was delivered! It was deliberately delivered!
It was super simple to navigate around the website menu.
The order was received very fast & the driver / delivery person was very courteous. Smiled & said thank you, have a nice evening as he was handing it to me.
This is my 2nd time ordering from grabull. I hope it goes as well as the first.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members