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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Credit card info doesn't autofill, UI is slow and clunky, password reset doesn't take you to password change, just lets you in. Address doesn't autofill either. Literally the worst food ordering sure I've ever used
The web site for easy to order from and the delivery person was wonderful! I'll definitely order again from Grabull!
Once I figured out how the application worked, ordering became straightforward, receipt attached to delivered order was complete, and food from Curry Express was delicious.
Fine, once I figured out how the application worked.
The tip button defaulted to 15 percent. I usually leave more but I don't think that's an honest approach to getting a gratuity... Shows lack of integrity hoping that somebody may not notice I think.
It's pretty good, but the address page doesn't allow special characters.
Ease of ordering was good. Server was rude. No TY! Doubt if I go back
It was easy to place my order. Delivery was on time.
Awesome experience! And very quick and user friendly
You are badly in need of a quick search/filter feature on the menu.
Make it easier to search for a specific item without expanding the sections.
The site is easy to use. It would be helpful to make requests not normally on the menu to then be charged appropriately upon pick up.
Easy to read menus and the check out process is a breeze.
Not enough spice-level options to customize your order. Only certain items allow it.
Easy to read menu and order process is quick and simple. Menu seems to include everything unlike some other services that don't update them properly
Menu is easy to understand, and the order isn't complicated to place.
Very easy to place order online for delivery on a future date.
Fine experience ordering. However, the the Grabull system didn't list the menu items acurrately -- I learned this when I picked up my order and the menu at the restaurant was more comprehensive, had more customization options, and (to note) cost a dollar less for everything. The manager said they've tried to correct the menu discrepencies but never receive a reply from Grabull. Lastly, items didn't have much description and there were very few customization options. Next time I think I'll just call the restaurant to order.
I don't like having to create an account, but aside from that it was fine.
So far so good. But would prefer top chose a specific time for pick up
The driver seemed inexperienced at delivery - the order was confused with vegetable Quesadilla becoming vegetable Burrito.
2 lemonade drinks ordered and paid for were not included in order.
Time estimate changed rapidly from "ASAP" to 35 minutes after I ordered and paid. An accurate time estimate should be available before someone commits.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members