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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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For the second time I have ordered food via grabull and not received the order. I was charged both times. Last time although a representative said I would be refunded, I was not. This time I will be canceling the charge through my credit card and never using the service again.
Very easy. I wish there were more pictures of the items I was ordering and an option to choose — "will tip in person/cash at p/u or delivery"
Easy to order; menu was a bit different from the vendor's website. But this site is very user-friendly. Thank you
The website is very annoying to use. Seeing your cart while on the confirmation screen would be helpful.
Delicious food at Jimmy's Peruvian food. Highly recommended.
Ordering is very quick and fast, also vast options for restaurants.
Food was very tasty, but the fish curry was unrecognizable as it had 5 tiny bits of fish in the sauce. I emailed restaurant as it certainly wasn't worth the price, but haven't heard back yet. Hoping this was an unusual error that they can remedy.
Thank you for fast reliable service! My delivery driver was prompt and polite. Excellent service
Ordering online was easy. When I paid I got my receipt and was charged. Later on I check my account and was charged 3.00 more than what my receipt showed. I will NOT order online again
Food was delivered to a wrong address, no call/text when the food was delivered to avoid the confusion, I walked for more than 30 minutes in the rain and was not able to find the food. Called customer service multiple times to put me in touch with the driver and driver did not answer! This was my first and last time using Grabull especially since I found out that they do their delivery by Doordash!
I had placed an order and expected it to take a while because it was a busy time of day. After an hour I started wondering where my order was and tried to find a way to track it but I only had the email they had sent confirming my order. Finally, I went outside and my order was sitting on my porch and was cold at that point. The driver had not knocked or called or texted to let me know it was dropped off. Not happy at all.
Delivery was 30 minutes late. I had to call and I was told it was not picked up yet.
I like the interface and the ease of access to the food was only a few clicks away (always a plus).
I don't like being forced to put all my personal information in just to order breakfast...
They brought me my food and called me to let me know they were in the lobby
Easy to use. This review requirement is annoying though.
Good service for malden area, fees a little high though
It took me a little while to find exactly what I wanted
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members