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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Everything went smoothly and the order arrived on time - thanks!
Generally pretty easy ordering, but there should be a summary of the order items on the page where you are entering payment information.
I have been trying to login to my account, and it keeps taking me in a loop. My password is no longer working and the OTP that the site offered me when I tried to change my password also did not work.
I would have liked to go back & review / edit the order before placing it. Also the option to use Apple Pay.
Ok except I hate being forced to rate online apps.
Purchasing and paying through this platform was great and very easy.
However, the food quality was terrible. Tasted like overcooked and old shrimp. Rice not well cooked either. Yikes! Not going to re-order from here.
My experience went as expected. My order was delivered to me in an acceptable amount of time. No complaints from me.
The site got the job done but was clunky and not a great design.
It is easy to place the order and that is appreciated.
Your web page doesn't allow auto loading of the credit card
Awkward to navigate, didn't auto fill my credit card info
Why can't I use the credit card on my phone?
You didn't remember my credit card, nor did you allow me to auto-load it from my Mac
Please ensure my order is on time. My last order was not ready until 20 minutes past the promised time. If my order will not be ready by the promised time, please send me a notification. Thank you
I ordered some food at 11:00 am for a 3:45 pm pickup. I showed up at 3:45 and my food was not ready. It was not ready until 4:00pm.
Online ordering menu is somewhat clumsy and limited.
Wanted to go directly to restaurant website, not intermediary.
Going through Grabull has involved a series of unneccesary emails.
Request for review even before food arrived.
Then 2 email updates re: pick up time, both giving wrong time, 2nd one extending the wait time for my food to almost an hour, which was incorrect.
Grabull got my order right, that's the only reason this isn't a 1-star review.
I wanted to place an order in advance, but I did not realize that the prices on Grabull or higher than those of that restaurant. I won't be using this app again.
Food was priced higher than on the restaurant's website, high delivery fees, service and processing charges. And time was way longer than promised.
Excellent product and great service with excellent quality
I ordered a second day from Mark and Tonis the order never went through and I was not refunded my $23. I will never use this service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members