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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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This site is a disaster to use. Examples: Restaurants I've ordered from don't appear by default. The fields for filling in credit card info don't accept browser autofill. The credit card number won't accept spaces.
The mobile app is worse—I deleted it because I couldn't fill out the expiration date for a credit card.
Come on guys, get it together.
Viewing this via the mobile website is quite confusing and does not adequately show the breakdown of cost; however, the desktop browser version was an okay experience. It would have been nicer and more helpful had there been descriptions of the items, and/or photos. I understand, though, that this likely is out of Grabull's control, so I do not blame you.
There are options for discount on top of the menu. I selected 10%, it did not apply to the order
The site was easy to navigate. Our order was exactly how we wanted it
The food was delivered 15-20 mins after predicted and was like warm/cold. The driver also didn't follow the instructions I entered for my apartment.
Ordered what I needed and it was easy. It had all of the restaurants options and choosing a day and time was easy
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I'd rather call it in and then swipe the cc card than have to manually type in the card info on a tiny phone
It's hard to find the cart if you want to review your order.
Wish driver would wait to hand me the food, rather than leave it on porch.
Extra additives options unavailable makes ordering more unfriendly
Easy to find all menu items and simple to checkout!
The online order process was not great - some items (appetizers) were set to a minimum order of 5, so I had to put in a manual note that I only wanted one.
Some of the item customizations would only let you select one thing, but multiple inputs were needed.
Not a great online order platform.
Excellent vermicelli and pork, very tasty. Snafu on the Grabull order process, they had not even looked at my order when I arrived. The good food made up for it.
Fast, friendly, convenient. Nice lady delivered. I like the confirmation with my name and signature.
Not clear on how to navégate, I wanted to order something else, let me explain as easily as possible. Fried rice, I kept seeing it but not choices.
Would be helpful to see total before adding tip; also make offer to delay pick-up more obvious.
Math errors when ordering sides. Select foul mudamas or baba ganoush and quantity defaults to 5. Adds like $29!
I canceled order within an hour and your company said I would get my money back but haven't received my money yet
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members