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  • GovSimplified

GovSimplified

Overview

GovSimplified has a rating of 4.2 stars from 727 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GovSimplified most frequently mention ein number, customer service, and good experience. GovSimplified ranks 110th among Government Records sites.

  • Service
    47
  • Value
    46
  • Shipping
    30
  • Returns
    25
  • Quality
    35

Proactively asks for customer feedback

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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • When my wallet was stolen, I was told by the DMV that I needed a social security card.
  • My application was denied by the Social Security office because I had sent a copy of my drivers license.
How would you rate GovSimplified?
Top Positive Review

“Excellent service”

David S.
8/16/18

Very helpful. Easy to use site. I received my results fast. They live up to everything they promise and I got my results in less than one hour! I looked at other sites and they wanted more money or wouldn't accept an American Express credit card. I would recommend to anyone who is in a rush to pay the extra price to have the reassurance that you will get your number in a timely fashion. I really don't understand the negative reviews because the site was easy to utilize and delivered what it promised within the hour.

Top Critical Review

“Shame that this appeared to be a Federal Government Site.”

R W.
4/5/19

This organization is terrible at providing the service that they represent. Spent several days trying to obtain an EIN number. Each conversation they said they would get back to me. After 4 days they finally got back to me explaining that nothing could be done until Monday. This after their site advertised that they could get it to me the same day. When I asked for refund they returned only half of my payment. My advice is make sure you are connected directly to IRS or SS as the need may be. Regrettable. Representative unduly surly. Stay away.

Reviews (727)

Rating

Timeframe

Other

Reviews that mention popular keywords

security card (15) security office (13)
Thumbnail of user davids1758
1 review
1 helpful vote
August 16th, 2018

Very helpful. Easy to use site. I received my results fast. They live up to everything they promise and I got my results in less than one hour! I looked at other sites and they wanted more money or wouldn't accept an American Express credit card. I would recommend to anyone who is in a rush to pay the extra price to have the reassurance that you will get your number in a timely fashion. I really don't understand the negative reviews because the site was easy to utilize and delivered what it promised within the hour.

Service
Value
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Thumbnail of user rw316
1 review
3 helpful votes
April 5th, 2019

This organization is terrible at providing the service that they represent. Spent several days trying to obtain an EIN number. Each conversation they said they would get back to me. After 4 days they finally got back to me explaining that nothing could be done until Monday. This after their site advertised that they could get it to me the same day. When I asked for refund they returned only half of my payment. My advice is make sure you are connected directly to IRS or SS as the need may be. Regrettable. Representative unduly surly. Stay away.

Thumbnail of user jeffreym192
1 review
0 helpful votes
September 4th, 2018

I had to call Simplified gov to get a better understand on how and should the trust I am applying for. I was handled by someone named Daniel. With patience he explained to me several times what type of trust I needed to set up. Then I had a problem with my email coming through to me and he called me back several times until I was able to complete the whole process. Excellent service!

Thumbnail of user jocletaw
1 review
0 helpful votes
August 27th, 2018

They were very helpful in guiding me to get my EIN within the hour. Thanks, I'll give 'em *****. The only thing that would make me happier is if those two wonderful people who helped me would buy my cookbook, "Make 'Em Think You Can Cook" because part of the proceeds will also go to help the Special Olympics. Thanks again;
JoCleta W

Thumbnail of user nicolasc36
1 review
0 helpful votes
April 17th, 2018

Very easy to use the company for my tax ID. Very helpful and informative online program. I would recommend this website if anyone asks. Thanks

Thumbnail of user stevec617
1 review
1 helpful vote
May 21st, 2019

This organization is terrible at providing the service that they represent. Spent several days trying to get this accomplished. Each conversation they said they would get back to me. Originally offered SS card by E-mail immediately. After 4 days they finally got back to me explaining that nothing could be done and the process takes two weeks. This after their site advertised that they could get it to me the same day. When I asked for refund they returned only half of my payment. My advice is make sure you are connected directly to IRS or SS as the need may be. Regrettable. Representative unduly surly. Stay away.

Thumbnail of user lisar542
1 review
2 helpful votes
February 20th, 2019

Their website is misleading. It led me to believe that it was a government website where I could apply for a replacement card. They don't tell you that they are not affiliated with SSA until the end of the process, when it is too late to cancel your order. I realized this about 10 minutes after completing the process. I then called the company for a refund, and was told I would get only a partial refund as I was past the time limit. I said "I just completed the form not FIVE minutes ago!" I am supposedly being issued a full refund. We will see. This is robbery.

Thumbnail of user brendaw133
2 reviews
1 helpful vote
May 5th, 2018

QUICK AND EASY PROCESS FOR GETTING EIN FOR MOM'S ESTATE. BUT WE NEVER RECEIVED EMAIL THAT EIN WAS READY. AFTER 2 DAYS WE CHECKED BACK AND IT WAS READY BUT WHEN WE PUSHED SEND SS4 TO EMAIL MULTIPLE TIMES WE NEVER RECEIVED THE FORM IN EMAIL. SO JUST COPIED THE FORM AS JPG AND DOWNLOADED.

Thumbnail of user donnal218
1 review
0 helpful votes
April 11th, 2018

WAs very pleased and surprised with the ease of navigating especially since it involved the government. Quick results. Painless process for a DIY

Thumbnail of user constanceg20
1 review
1 helpful vote
July 22nd, 2018

Great customer service! Ana was especially super great in helping me obtain my EIN number. I would highly recommend. Thank you ever so much!

Thumbnail of user terih32
1 review
1 helpful vote
July 3rd, 2018

The process was quick and easy. My only displeasure was that I opted to pay the extra to have an instant EIN number but it was on a Friday afternoon in the mountain timezone and apparently I could not get the number until Monday as the offices were closed already. Should not accept or offer instant option after certain time each day.

Thumbnail of user tillk
1 review
2 helpful votes
January 15th, 2019

Since getting a replacement SS card is free, they charge unsuspecting customers (like me) upward of $37 to send a PDF page that can be downloaded from the *real* Social Security government website for free... all you get, in essence, is a pre-paid USPS label.

Despicable! I hope I can get my money back.

Tip for consumers:
They pose as a government institution that will help you get a replacement Social Security card for a fee of either $37 or $93, but fail to inform you that the Social Security Office replaces cards for free. And in the process collect all of your most sensitive data. How are they allowed to do this?!

Service
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Thumbnail of user carriew19
Carrie W. – GovSimplified Rep

We understand that the customer is unhappy with the service and we would like to apologize for any inconvenience caused. We realize how frustrating a situation like that can be and we are currently working to make it right.

We have clearly mentioned on our website that “GovSimplified is a private entity and is not affiliated with or endorsed by the SSA.
The Social Security Administration provides free social security forms and assistance.

After reviewing the records, we found that the customer has applied for SSN card replacement on Jan 15,2019 and customer has also contacted our customer service to cancel the service. We have explained the customer why we charge also, We have informed the customer that he can use the service anytime and we have offered 50% discount customer agreed and we have issued the refund of $18.50

Since the customer is not satisfied we would issue the remaining refund of $18.50 back to his card on file.

Refunds are made to the source of the original payment, and processing generally takes 4 to 5 business days. Please contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.

We would also like to inform you that we will take extra measures to make sure that such errors don't happen again in the future.

We apologize again for the inconvenience.

Thumbnail of user lindab473
1 review
0 helpful votes
April 19th, 2018

You make a process that would scare most people and turn it into simple steps and help is always there if needed.

Thanks

Thumbnail of user jenniferm476
1 review
0 helpful votes
February 28th, 2018

Very fast, easy, all questions were answered in a timely manner. Thank you so much for all the help

Thumbnail of user sl519
1 review
0 helpful votes
April 19th, 2018

Really quick and easy. Received the number within a couple of hours. Easy to complete on-line form. User friendly.

Thumbnail of user jeaninek10
1 review
1 helpful vote
August 28th, 2019

I have read all the 1 star reviews and agree with all of them! I even called them scammers on the phone when I called to ask for a refund. Shame on me for trusting a site that looked like a government site. I will always read the fine print from here on out. I was told the supervisor would call me back but after reading some of the reviews I will not hold my breath. DON"T DO IT!

Thumbnail of user doriens
1 review
0 helpful votes
August 3rd, 2018

The rep was courteous and took me through the process, even though I was surprised to hear it was a third party company not until we were halfway through. It was not glitch-free and expensive, but I got the number THAT day!

Thumbnail of user adamj123
1 review
0 helpful votes
February 23rd, 2018

Got My Tax ID Number In Just A Couple Of Hours! Money Well Spent, You Will Not Be Disappointed! I Hope This Is All I Need!

Thumbnail of user francinec18
1 review
3 helpful votes
July 2nd, 2018

As most we live busy lives. This website was to save time and a trip down to the Social Security office. Talked with a representative even thinking this would be better (Diana Bell) Paid $97 when its FREE people! Just for me to still have to Fill in information. And then still proceed down to Social Security with Evidence of Identity (Drivers Lic, Passport etc) No copies excepted through the mail. Go early and just wait on the line.

Thumbnail of user louist32
1 review
0 helpful votes
February 28th, 2018

I didn't know who to refer to for my company registration and God took me straight to GovSimplified. I was to have my EIN # in just a couple of hours. Everything was done. Unbelievable! I will encourage sincerely any one out there. You won't be disappointed.

Thumbnail of user aizlynns
1 review
3 helpful votes
January 23rd, 2018

This website is a scam. They took money with out my permission after they sent an email saying that all my info was erased. Then when I emailed them TWICE about a refund they sent me an automatic email BOTH TIMES saying "how great they are." If I could I could I would give them ZERO stars for lying and taking money and iformation. This company is a fraud and who ever created it should be ashamed. Don't use this website.

Thumbnail of user judyj45
1 review
0 helpful votes
April 19th, 2018

Representatives I spoke with were knowledgeable and helpful. Worked with me until I got it right. Provided information on what my next step is to be. Should have called the them first. Wonderful employees!

Thumbnail of user tarab72
1 review
0 helpful votes
April 11th, 2018

Very simple and the rep was so helpful. They walked me through the entire process. I'm new to this "world" and it can be a little overwhelming but GovSimplified made things so easy :)

Thumbnail of user elainea53
1 review
0 helpful votes
August 25th, 2018

Simple and clear instructions to follow. The application was not intimidating which made it easy to complete

Thumbnail of user larcec
1 review
2 helpful votes
July 26th, 2018

This is the last place I would recommend to anyone to seek assistance with. If I could give 0 stars I would. My strong advice is to steer beyond clear or this company. The level of respect, articulation, and mediation will have you question the authenticity of any service offered. Supervisor Fernando behaves as a child and does not comprehend clean remedial English.

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Company Representative

Thumbnail of user carriew19
Carrie W.

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