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Since getting a replacement SS card is free, they charge unsuspecting customers (like me) upward of $37 to send a PDF page that can be downloaded from the *real* Social Security government website for free... all you get, in essence, is a pre-paid USPS label.
Despicable! I hope I can get my money back.
Tip for consumers:
They pose as a government institution that will help you get a replacement Social Security card for a fee of either $37 or $93, but fail to inform you that the Social Security Office replaces cards for free. And in the process collect all of your most sensitive data. How are they allowed to do this?!
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We understand that the customer is unhappy with the service and we would like to apologize for any inconvenience caused. We realize how frustrating a situation like that can be and we are currently working to make it right.
We have clearly mentioned on our website that “GovSimplified is a private entity and is not affiliated with or endorsed by the SSA.
The Social Security Administration provides free social security forms and assistance.
After reviewing the records, we found that the customer has applied for SSN card replacement on Jan 15,2019 and customer has also contacted our customer service to cancel the service. We have explained the customer why we charge also, We have informed the customer that he can use the service anytime and we have offered 50% discount customer agreed and we have issued the refund of $18.50
Since the customer is not satisfied we would issue the remaining refund of $18.50 back to his card on file.
Refunds are made to the source of the original payment, and processing generally takes 4 to 5 business days. Please contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.
We would also like to inform you that we will take extra measures to make sure that such errors don't happen again in the future.
We apologize again for the inconvenience.