Their website is misleading. It led me to believe that it was a government website where I could apply for a replacement card. They don't tell you that they are not affiliated with SSA until the end of the process, when it is too late to cancel your order. I realized this about 10 minutes after completing the process. I then called the company for a refund, and was told I would get only a partial refund as I was past the time limit. I said "I just completed the form not FIVE minutes ago!" I am supposedly being issued a full refund. We will see. This is robbery.