GovSimplified Questions & Answers

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Here’s what consumers have asked with answers from GovSimplified staff and previous consumers.

37 questions answered
11% answered in 1 day
Question:

How can you get a ssn card via email. seems sketchy

Answer:

We offer an instant email delivery option and an overnight physical delivery option for the preparation package. We do not generate or issue social security cards and cannot send you a replacement card overnight. If you would like more information regarding applying online and/or rush services, please contact the SSA directly. If you have any additional questions regarding our service, please feel free to contact us directly at 888-629-8008 M-F 9:00 AM - 7:00 PM EST.

By Carrie W.,
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Question:

When you use gov simplified for a social security card copy, are you just getting the documents you need to fill out to mail, or are you actually getting a social security card mailed to you? how do you prove your identification through gov simplified to get a social security card. i don't drive but need my ss card.

Answer:

Our service does not offer a social security card. The SSA accepts applications for social security cards either in person or by mail. We offer a preparation package in order to assist customers who would like to apply by mail. After you have received our preparation package and sent in the application along with the required supporting documents to the SSA, you should receive your replacement card from the SSA within 10-14 business days from the date your application is processed. Providing identification is a requirement of the SSA. All supporting documents are to be sent to the SSA not to our company. We provided detailed instructions for completing the application, gathering the correct required documents and a prepaid label for your use to send your complete submission to the SSA. If you would like more information regarding the services we provide, please feel free to contact us directly at 888-629-8008.

By Carrie W.,
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Question:

I want my $29 dollars back. i thought i was dealing directly with social security.

Answer:

Gail G., Thank you for contacting us. We apologize if at the time of your visit you were unclear as to the service we provided. Disclosed within the header of our site's landing page is that, 'We are a private entity and [are] not affiliated with or endorsed by the SSA.' This disclosure also appears within the footer of each subsequent page on our site. We strive for 100% customer satisfaction and we would love to assist you however we are unable to locate your application solely using your 'Gail G.' user name. Please contact us via phone at 888-629-8008 or via email at support@govsimplified.com to process your request. A member of our dedicated team is available M-F 9:00AM - 7:00PM EST. If you prefer to contact us via email and your request is received outside our regular business hours, please allow 1 business day for a response from our team. We look forward to speaking with you.

By Carrie W.,
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Question:

I need a refund of the 97.00 for a replacement ss card. i do not need this. i misunderstood what i was paying for.

Answer:

Please feel free to contact us at 888-629-8008. A member of our dedicated staff is available to help you Monday-Friday 9:00AM-7:00PM EST. Please let me know if you have any questions and we ill be more than happy to help.

By Carrie W.,
Question:

If i apply for a replacement of a social security card through this website, am i getting a form to fill out or the actual social security card ?

Answer:

Our service does not offer a social security card. The SSA accepts applications for social security cards either in person or by mail. We offer a preparation package to assist qualifying customers apply for a card from the SSA by mail. We offer an instant email delivery option and an overnight physical delivery option for the preparation package. We do not generate or issue social security cards and cannot send you a replacement card overnight. If you would like more information regarding applying online and/or rush services, please contact the SSA directly. If you have any additional questions regarding our service, please feel free to contact us directly at 888-629-8008 M-F 9:00 AM - 7:00 PM EST.

By Carrie W.,
Question:

Do you get the original social security card or is just copy of it?

Answer:

Our service does not offer a social security card. The SSA accepts applications for social security cards either in person or by mail. We offer a preparation package to assist qualifying customers apply for a card from the SSA by mail. We offer an instant email delivery option and an overnight physical delivery option for the preparation package. We do not generate or issue social security cards and cannot send you a replacement card overnight. If you would like more information regarding applying online and/or rush services, please contact the SSA directly. If you have any additional questions regarding our service, please feel free to contact us directly at 888-629-8008 M-F 9:00 AM - 7:00 PM EST.

By Carrie W.,
Question:

Has anyone had their identity stolen from this company?

Answer:

We understand that our customers' personal information is sensitive information and we have implemented security measures to ensure that by using our website and services, our customers' information is held in a secure manner. We collect necessary information for the express purpose of delivering the services requested. We offer the use of a secure server and all personal information is transmitted via SSL technology and then encrypted. After a transaction is completed, private financial information is not stored on our servers and our procedural safeguards are in compliance with applicable laws and regulations to protect personal information from unauthorized or inappropriate access. We hope we have addressed your concerns. If you have any additional questions or concerns about the security of our site, please contact Customer Support at (888) 629-8008 at 888-629-9001 or by email at support@govsimplified.com.

By Carrie W.,
Question:

I need a social security card and i am a little weird about giving my ssn over the computer will i seriously get a new replacement card

Answer:

We would love to explain the benefits of our preparation package with you directly. We assist you in completing the application necessary to receive your replacement card by mail from the SSA. Our preparation package does not include the card. If you would like to learn more, please feel free to contact us at 888-629-8008. A member of our dedicated staff is available to help you Monday-Friday 9:00AM-7:00PM EST. We look forward to hearing from you.

By Carrie W.,
Question:

How long does it take to get my card? i need it asap

Answer:

Our service does not offer a social security card. The SSA accepts applications for social security cards either in person or by mail. We offer a preparation package to assist qualifying customers apply for a card from the SSA by mail. We offer an instant email delivery option and an overnight physical delivery option for the preparation package. We do not generate or issue social security cards and cannot send you a replacement card overnight. If you would like more information regarding applying online and/or rush services, please contact the SSA directly. If you have any additional questions regarding our service, please feel free to contact us directly at 888-629-8008 M-F 9:00 AM - 7:00 PM EST.

By Carrie W.,
Question:

Do i have to send you the actual documents or can i send copies?

Answer:

We prepare and supply customized instructions to each client so the list of required documents varies dependent on your situation. Your list might be longer or shorter than another client. It may include anything from a passport, health insurance card or marriage document so it is best to contact us directly by phone or email for this unique guidance. One of our dedicated agents is available at 888-629-8008, M-F 9:00 AM - 7:00 PM EST to assist. We look forward to speaking with you.

By Carrie W.,

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