GotRentalCars.com

Four months ago, I reserved a pick up truck to be picked up at the airport. Yesterday, two weeks before our trip, they called to cancel (at least they called and didn't just send an email!). For the same price, the only vehicle they could get us is a standard SUV and it has to be picked up off site from the airport. When asked what I could get from the airport, it would have been a small SUV for literally TWICE the cost. Inconvenient and a horrible way to do business!

Don't bother using this company, they cancelled our booking last minute and still charged us a late fee. Completely unprofessional, they hang up on customers addressing the issue, not worth the stress

Was scammed and there is absolutely no way of getting in touch to receive a refund. This should be all you need to know- if you can't get through on the phone and there is no email... they have something to hide. They'll take your money upfront and you MAY get lucky but there are so many problems designed to catch you out and if you ever get charged too much, are unable to pick up the car or have the wrong card etc. you'll never see or hear from them again. True story. Just don't. Actual criminals.

Gotrentalcars is a poor 3 party company for making car reservations. They don't know how many cars will be available. If the Dollar, Thrifty or Hertz runs out of cars and cancels your reservation, Gotrentalcars will not return your money. Customer support is a joke. Calls and emails not answered. Main phone number had an answering machine.

In October 2021 I booked a car in Las Vegas for June/July 2022 - with free cancellation. The cost, 970 pounds, was due to be taken from my credit card around 18 June. However, I discovered that the money was taken immediately. I cancelled the booking, but my money was not refunded! I telephoned 30+ times but each time it went to voicemail. Leaving messages was a waste of time. I also sent 14 emails without response. Eventually, I was refunded by my credit card provider. Avoid at all costs!

I secured a hire car in Spain through this site. Dont do it... when you go to pick up your motor there is just hastle with the car rental hirers. Better to contact a rental company direct to book your car hire and insurance needs.

I rented a car with this company, I prepaid it. At pick up the rental company (Budget) couldn't find the booking. I had to rent another car for 3 times the amount I booked before. Budget tried to call the company, but nobody picked up the phone, we tried the USA number and the European number several times. Also on email they don't respond. Now the rental has cost me 1700€ for 6 days, a simple car! After several complaints, still no respond! Never rent with this company. It's really a shame!

Really poor service and concerning way of working. I booked a car for 10 weeks time in Lanzarote for one week and had it confirmed on their website. Next day they cancelled the booking and when I called their answer was that the company didnt have the car I ordered although it was a pretty basic car. I found that difficult to understand as the booking is in 10 weeks time. Not sure if there is anything esle going on her

When we arrived in French sector Geneva, the Alamo desk was shut despite being able to book this time with GotRenalCars. Thi smeant an expensive night in a hotel in Geneva for the 5 of us. Of course, cannot get hold of anyone eith at Alamo or GotRentalCars. Next morning claimed that booking was no longer valid and could only have much smaller car. Rude and unhelpful. No way to get help. The review I gave in response to their remail requesting feedback suggested that someone would contact be shortly - over two weeks later and no further forward. Don't use them.

TERRIBLE COMPANY Don't book if you don't have a credit card. Very old fashioned system to get you to book and take a booking fee when you cancel. I cancelled within an hour of booking and they still charged me. The only time it was made clear I needed to pay by credit card was after I had paid.

Communication terrible and had to go through my credit card company to get a refund, which they had promised within 10 days. The UK telephone number is never answered and they never return messages.
Thankfully had to cancel the booking, as I dread to think what they would have been like if I needed help or assistance. Do not book with them.

I used this site to book a car rental for my trip in PR. It was the best price available. I received a voucher explaining it all. It went smooth at the counter. I will use again

This company will take some beating as the worst out there! DO NOT USE! BEWARE, No answer when you phone them, No Customer support, No Help, Absolutely 100% PISS POOR YOU HAVE BEEN WARNED. PLEASE Take my WARNINGS AS IM TRYING TO HELP OTHERS! DO NOT USE SAVE YOUR MONEY.

Booked a car hire through this company who are a third party agent for various car rental companies. I selected Budget car rental with GotRentalCars Gold upgrade for a reasonable price. However on arrival to pick up the car Budget had no record of this upgrade (free tank of fuel and 3 drivers). They were kind enough to show the booking and it was as they said even though my email said differently. They kept a copy of the email hoping their system would update itself at some point prior to my return but sadly nothing changed. I ended up out of pocket for the fuel I had used and the payment for the upgrade I never got. BTW Budget were excellent as usual and find no fault with them regarding this (having used them a number of times in the past I always have had great service from them!). I have emailed the customer service team but at this time have had no response and am not holding my breathe for a partial refund - I hope this review will go someway to moving potential customers elsewhere for their car hire needs...

This company contracts with other small foreign companies then takes zero responsibility for the service they offer. I rented a car through with a small agency in Italy. The rear passenger panelled got scratched in a narrow alleyway and due to an early flight back to the US I had to leave it there (using the key drop box) before the agency openned in the morning without receiving the final rental contract showing the damage. My insurance people at my credit card company need that one document showing the damage. I have contacted gotrentals.com five times the past nine months to help get this one necessary document and they have done nothing but forward emails to Italy. I begged them saying "Can a human here please talk to a human there and communicate five words "final rental agreement showing damages?" and Denisha said "no we can't." I asked if there is someone higher up who could do this and she said "no" and hung up. They point fingers of responsibility at the companies they chose to contract with (and receive money from) but take zero responsibility themselves and provide zero customer service or satisfaction. They told me (to take responsibility for their chosen partner) and call Italy myself. So there is what you get from gotrentalcars.com. From now on I will only rental from nation companies like Avis or Budget that keep their own records and take responsibility for the service they offer.

Very bad company to deal with you can never get in contact with them once you book a car they take your money and that's it it takes weeks to get an email back I booked a car through them and it changes then to bsp auto then who are in France anyway I paid for the car with insurance I had to collect the car off thrifty in fuerteventura Airport.
That's another bad company to deal with who proceeded to tel me after an early morning flight I had no insurance and would not take our email I received from this dodgy company bsp auto said I must pay a further 224 euro for insurance and would not give us a car until we paid this money I was onto bsp auto they said I took out the insurance its nothing to do with them so it's all a big scam they have going the car for 2 weeks in July 23 cost me about 550euro so take my advice and use a reputable company when booking a car I could have rented a nice suv for then money this cost and it wasn't a nice car I got either

Hi all. We've booked a rental car in February 2023 using Check24 comparison portal. Gotrentalcars (owned by BSP Group) was the provider for Europcar, Pick up location was Frankfurt Airport, drop off Pforzheim in March 2023.
At pick up the Europcar staff told us Gotrentalcars did not transfer the full amount of the lease. So we had to pay the difference of EUR 190 otherwise we wouldn't get the car. OK after a 25 hour flight from AUS you bite the bullet, just to go on with your travel. But we complaint immediately and tried to get an explanation on the same day with Check24 and Gotrentalcars. We have never received a reply or explanation on our emails from Gotrentalcars. Check 24 however confirmed, that Gotrentalcars should have transferred the total lease to Europcar and we would have only to pay the one-way fee at pick up, which we knew about in advance. It took us 4 month and several emails and follow ups with Check24 to finally get our refund.
Summary: Our experience with Gotrentalcars (BSP) - hands off. They are in our opinion a dreadful company. Customer service is a joke. We will never ever book again with them. Would like to give them - ZERO stars

I rented a car for Denver and it went very smoothly at the counter. The rate was the best I could find and the Fox agent hooked me up with an upgrade

I realy recommend this car rental supplier. I just wait a little bit my car at the counter but the car was very nice and the price was very attractive!