If negative stars could be "awarded" that would be a more correct score.

I thought I'd gotten this great price from GotRentalCars.com, but BUYER BEWARE!

My initial auto rental search used the consolidator AutoRentals.com, which has proven very reliable over MANY years, but they have screwed up by allowing GotRentalCars.com into their subcontractors.

Apparently GotRentalCars.com sub-subcontracts to less than reliable smaller companies. My particular case happened in Miami, when GotRentalCars subcontracted to Fly N Drive, and huge problems ensued.

Upon arrival at Fly N Drive's questionable (and shared cramped office,) provisions that were NOT online in the Terms and Conditions I'd read online popped up as I filled out paperwork for the rental car. The agent at Fly N Drive would NOT give me written copies of the "exclusions and limitations" I was supposed to be signing in agreement! I specifically asked for copies of the verbal statements he was making, and he said "I can't do that." HELLO! And the statements he was making were NOT in the Fly N Drive terms I read online (and saved screenshots...) Unbelievable. (My sister was there as we became more and more suspicious, and she'll gladly corroborate this account.)

Despite purchasing coverage via the connection between GotRentalCars and RentalCover.com, Fly N Drive wanted me to buy THEIR insurance. If I didn't buy their own insurance, then I had to put a $4000 deposit on my credit card! The GotRentalCars T&C's don't quite explain this, either. I was NOT attempting to use my own car insurance for this, nor was I attempting to use the coverage provided by my credit card, as I normally do with international auto rental agencies.

I refused to take the car after also finding out that I could NOT take it out of the state. LOL! The final blow.

I got reassurances from Fly N Drive that the whole transaction was nullified. The next day, when I called GotRentalCars,com, I got the same VERBAL response, not to worry, full refunds would be in order.

GotRentalCars issued a refund to my credit card for the rental. Despite paying for the insurance coverage via GotRentalCars, RentalCover.com refused to issue the insurance refund. Here's where the ridiculous argument started, GotRentalCars told me I'd have to contact RentalCover.com, and upon doing so, RentalCover.com responded (never any HUMAN via telephone!) that the whole refund had to be done via GotRentalCars.com! Ludicrous! Sending me in circles with no resolution, NOTHING. (And YES, when I hit a brick wall with RentalCover.com, because they ONLY have a website and no customer service telephone contact number, nor any email contact, nothing, I called GotRentalCars.com again, and they had NO SOLUTION.)

I settled the whole thing by providing copious documentation to my credit card company (thank you, Capital One) and at this point, they're even investigating fraud and reporting the incidents to the Better Business Bureau.

Cap One has issued full refunds for the auto rental as well as the insurance, but these are tenuous as they review the 30-40 documents I've submitted.

If you're planning to use this company, make sure you DOCUMENT everything so your credit card company might be able to get your money back when things go wrong!

I booked the cheapest option available and Popular gave me a free upgrade to fulsize car. :)

BEWARE of using GotRentalCars.com!...
Going through Hell trying to get a refund on a bad rental car with GotRentalCars.com!.
I rented a car through GotRentalCars.com to pick up a Grand Jeep Cherokee in Vancouver on Feb 13th with Routes Car Rental
GotRentalCars.com is a car rental broker & you pay through them but they use various car rental companies to actually pick up your car...
When I made the reservation I told them that my flight was to get into Vancouver at 9:10pm & I would pick up the car at 9:30pm and included my flight number
I got to the shuttle kiosk to call for Routes to pick me up to get the carNo one answered the phone & got a message that their voice mail was not set upThe sign for Routes in the kiosk said they closed at 9:00pmTried 3 different numbers & got the same messageI tried calling GotRentalCars.com also & they were closed as well, so I sent them an email about the situation asking them to call me. Tried for over an hour in the cold & snow calling about 30 times & could not get a human.
Finally gave up & rented a car at BudgetThe only car they had was a compact car at a much greater cost!...
I contacted the French gentleman at GotRentalCars.com the next morning & he told me that Routes was supposed to be open till 11:00 & he would contact them for a refund
When I returned to the airport I took a pic of the sign that clearly showed that Routes closes at 9:00pm & emailed it to GotRentalCars.com
Still didnt hear back from them so I called & the French gentleman again at GotRentalCars.com & he told me that Routes was supposed to wait for me but apparently didnt
He told me that he would issue a full refund & would try to get them to compensate me for the rate increase I had to pay with Budget
NEVER heard back from him & its been over 2 weeks now & still no refund!.
I have NEVER gotten any return emails or phone calls from the multiple times Ive tried contacting GotRentalCars.com and have requested them to call me!...
Have tried calling several times to check on the status of the refund & cant get through & the 2 numbers with GotRentalCars.com will no longer let you leave a voice mail!...
I sent another email & have yet to hear back on the status!...
They never would call or email me back & not once did they ever apologize for my inconvenience!...
Cant tell you how much time Ive wasted on this bad rental car deal! Feel like this is a total scam!...
I called my credit card company & am now disputing the charges!...
After another call, I finally got through to GotRentalCars.com and the Frenchman told me that they did now issue a credit for the rental amount & are still waiting to see if Routes will pay the difference I had to pay with Budget
After I called again, they did finally send me an email that simply stated that my rental agreement was now canceled at no cost
I still have yet to see any refund online with my credit card company
HORRIBLE Customer Service & HORRIBLE experience!
Will leave the appropriate reviews with Yelp & Trip Advisor as well
And contacting the Better Business Bureau too!...
Lots of other rental car companies out there!...
Would certainly think twice about using GotRentalCars.com. FYI