GoToGate

I booked a trip using GotoGate. It seemed easier than dealing with Frontier's website at the time. Gotogate offered flexible booking and charged me extra for the ability to rebook with them up to 24 hours before the departure. When I tried to rebook I waited for an hour in a live chat qeue just to be told the operator would need to escalate the case because they could not do it. Two days later I get an email saying that I needed to call because of the complexity of rebooking it could not be done by chat. I called, waited for 1 hour and had to hang up. Called again, this time I endured a two hours wait. Long story short phone person also had to escalate. Several days of follow ups by chat and asking for a supervisor I got a call saying that the airline does not allow agencies to rebook. Being charged for a service they couldnt provide bothered me but not as much as having wasted so much time to find out. They could have just told me that the first day. I would still be upset about being deceived and scammed but I probably wouldnt feel the need to come here and leave a review. They wouldnt give me a refund or anything. I went directly to the airline and solved my problem in minutes. It ended up costing me the money I thought I was saving with Gotogate but Ive learned my lesson wont trust an agency again.

- No notification of flight changes.
- Increased number of connections.
- Delayed arrival time by 3 hours.
Customer service said it would call back and never did. No solution offered, neither instructions for a refund.
Extremely disappointing. Very poor service.

I have been trying to get a refund for over seven months. The email exchange with this company is really poor, as soon as they get your money they don't care about you. I am so sad to see these kinds of companies continue to abuse without any accountability. There should be an authority to stop them. I will continue to denounce this on all platforms. A very friendly advice, avoid them.

I got in a life changing car accident. I got into a coma, almost lost my legs and had a 10% chance of walking again. My wife tried to get a refund, we realized it was a long shot. But we couldn't even get a credit from them as we wanted to eventually fly to the same spot. We saved up thousands of dollars for this trip just to get stripped away from this gutless pathetic company. Absolutely no sympathy, I'll never use this company again and i recommend you do the same. At the end of the day they don't value their customers lives.

They have received the refunds for my cancelled flight for 31 March 2020 since 23 March this year from Emirates. Until now they didn't reimburse me. I called them 3 months ago. They kept me on the phone for 2 hours. I was told they had instigated the fund and I would get it within 72 hours. After 3 months still no refund. Never buy air ticket from this travel agent again. They are base in Sweden so can only complain to European ombudsman which is hopeless. So be WARN

This company is an absolute scam. Over the course of several months, four different agents told me four different things about whether I could get a refund for an unused ticket, or convert it to another ticket later on. In the end, after waiting on hold for hours and hours and requesting dozens of calls with supervisors, they told me I was ineligible to do anything, and that my $400 would go to waste. They have no desire to help their customers, and their customer service line is an absolute mess. You can't even reach them by email. Never EVER book with GoToGate. Complete scam.

Gotogate failed to buy my return flight or notify me leading up to it. They confirmed a refund over support call and email within 3-5 working days. I called back 10 days later and they have no records of this reimbursement being processed and are intentionally ignoring their confirmation email… it took them 3 different support reps to find out that they made a mistake in the first place after trying to convince me it was the airlines fault. They also made something up about needing to submit a claim ( which I also did without their instruction since I didn't trust them) during my call back 10 days later.

This is a company is untrustworthy, unreliable, and lacks adequate customer service.

I booked 5 tickets using Go to Gate. Before you can get to the final screen for payment you must deny around 10 upgrade charges and offers. It costs more even to be seated together. After booking I immediately noticed an error and the policy is a 24 hour cancellation is acceptable. I got on a chat requesting a change which lasted 40 minutes before being told there would be a $500 rebooking fee and a $75 per passenger fee. I explained that knowing in the beginning would have been better and I would just cancel, get the refund, and rebook. Cancelling did refund the ticket amount but not booking fees etc. I was returned my ticket cost minus around $500 of those added charges.