It was a personalized mug that I saw as an advertisement on my face book feed. It touched my heart because on the back I could get Forever In My Heart to honor my two cats that are now at the Rainbow Bridge (the two living ones already have their own photo mugs). Except I SCREWED UP! I didn't know that on the form that each cat had their own boxes to check if I wanted angel wings to be attached. Poor dearly departed Tyler did not have angel wings when the mug arrived in a very short amount of time (honestly less than a week! Awesome!). I could have done a "Frozen" and "Let It Go", but I wanted this mug to be perfect. So I shot off a nice email explaining the situation. And here is what makes gossby.com a website a cut above the rest! They want to make it right. By sending me a new mug. As long as I sent them a photo (not easy to do Dropbox!), and shipping info, they would get on it and send a corrected replacement. AND, I do NOT have to send the other one back (though I would have at my expense)! Now this is a company worthy of doing business with. And they do keep you informed with emails, so you are not left hanging wondering what is going on. Five stars? There are NOT enough stars of praise for this company! (here are photos front and back of the wrong mug)
Ordered an ornament on Nov 30 and recipient never received it. When contacting the company, they never respond to live chat and you can't talk to a live person. I want my money back!
The quality of the coffee mugs and the designs on them is excellent! I received my order very quickly and they came securely packaged against breakage.
Simply BEAUTIFUL Bought one for myself and one for my husband. Brought tears to both of our eyes! I didn't include all of our dogs but will be returning to purchase the same layout with ALL my angel furbabies!
To all my fellow online shoppers. PLEASE, PLEASE, PLEASE Do Not purchase no mugs off this site they are a Rip Off. Just look at the review pics... all the same people and family members. Girl have on same shirt in several different reviews. I ordered as a gift and my friend left the counrty without her mug due to Failure to DELIVER, FAILURE TO TRACK PACKAGE THIS A BOGUS TRACKING NUMBER. Pease avoid this company
Anyone needing proof first I will be more than happy to send screen shots of conversations with them as well as their Lack of communication. Again be very cautious when dealing with them. I work 2 jobs and all I ask for is to receive what I paid for and I know my online shoppers can relate to this. God Bless and stay safe America!
Bought one Christmas mug which arrived been charged for 2 have sent numerous emails with what they asked for now they want bank details ermmm don't think so WILL NEVER SHOP WITH THEM AGAIN DISGUSTING CUSTOMER SERVICES
Horrible customer service. No one replys. Sent multiple emails and live chat for a product thats past 10 days late and still no reply. Dont waste your money
I ordered 3 personalized ornaments on 10-4-20 and was supposed to have them by November 8th. I ordered early because I thought they were cute despite some reviews I had already read. Well their customer Service was a joke. My ornaments never even shipped out until about a week ago. I WILL NEVER EVER EVER USE THIS company again - oh and by the way he ornaments are not great at all. I ordered something similar from Amazon (Personalized also) - they are adorable and not as crappy quality.
I love the personalized mugs and ornaments I purchased as gifts for family and friends. It was fun creating each person's looks and styles. The personal messages were perfect. Going to order again.
Hi Marilyn, thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for! Your kind words really lighten up our day! We wish you all the best things.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you then!
I order this shirt early to arrive by Father's Day. It arrived in a week and the shirt is soft and good quality. I hope he loves it. (I crossed out the names just in case someone see this :))
Thank you for the kind words, Danielle! We’re so happy that our products can bring you joy and happiness! We’d love to continue providing great service to awesome customers like you. Thanks again!
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you then!
Hat was bent even after I put it on the head, very poor/ cheap quality. The name was spelled wrong. There was a H instead of K even after I double checked my spelling
Hi Tamanda,
I am Amy from the Customer Service team of Gossby. Thank you so much for spending time to give feedback about your experience. Please accept my deepest apologies for the issue, and I would like to take the opportunity to resolve your concerns and earn your continued trust.
An email has been sent to you. Please check your mailbox at your convenience. I am more than happy to make things right for you and look forward to hearing from you soon. Thank you!
I ordered 3 BFF Christmas Ornaments on November 3rd, for $60 USD, to give as Christmas gifts.
They didn't arrive until the MIDDLE OF JANUARY, and all 3 of them came with the names cut off, but oddly, all 3 were cut off in completely different ways. Complete garbage. Do not buy anything from this company. How embarrassing to give these as gifts!
I ordered a blanket in April for Mother's Day. The tracking number stated it was delivered even though it wasn't. I requested a new one to be sent and it never came. They offered to refund me 50% of what I paid and credited me 4 DOLLARS. I reported the purchase as fraud luckily. THIS PLACE IS A SCAM! DO NOT PURCHASE ANYTHING
The shirt was east to order and customize and came out looking great after it arrived very quickly. We all loved it and it was a perfect creative gift that was a wonderful surprise. Thank you!
Hi Jennifer, thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for! Your kind words really lighten up our day! We wish you all the best things.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you then!
My nephew loved the puzzle and the personalization to make it look like him. He was so excited to play with it.
Thank you for the kind words, Kennita! We’re so happy that our products can bring you joy and happiness! We’d love to continue providing great service to awesome customers like you. Thanks again!
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you then!
I ordered 6 personalized ornaments for me and my 5 sisters. I paid $104.00 for the ornaments, plus shipping! THEY ARE SKINNY, TIN, CRUMMY ORNAMENTS! Beware… they don't look like their ad!
I'm sorry I spent so much money for this junk!
Bought a mug for my sister for Xmas. Can't wait to give it to her. Good quality mug and had a good experience with this company. I have already ordered another mug for my grandson.
I ordered a total of five coffee cups and they were great I really like them.
The only thing I do have to say is when I receive an email and someone is addressing me by my first name, I am not okay with that. It's disrespectful and shows of no good manners. I've not given anyone permission to address me by my first name, as in the beginning of this email to ask me to write a review the email began with "Hey Cherri". That is very unprofessional by addressing someone with"hey" that is not showing respect or proper grammar. And unlike right now, the first thing I will do when I receive any communication as such, I will delete it & ignore it because I don't have time to be bothered by such rudeness.
I will not include any photos about my experience or proof of purchase as I do not have proof of purchase! I was not given a receipt every time that I ordered one of the many five coffee cups that I ordered. And "a photo of about my experience" that request is strange and is worded even stranger. How can someone take a photo of their experience? I would like an answer to that and please expound on it.
This is my review.
Ms C Walker
Service Connected Disabled Veteran
Dear Ms C Walker,
I am Katie, from Wecare team of Gossby store. On behalf of our team, I am sincerely sorry for all the negative experiences you had with us. From the bottom of my heart, I really don't hope you had to encounter such a bad experience. I really do appreciate your feedback which means a lot to us to improve and serve you with the best service.
It is totally our fault and I can totally understand how you feel when receiving our email address you by your first name. I've forwarded your feedback directly to our Content writers department so they can look into it seriously.
Regarding the issue that you were not given a receipt every time that you ordered with us, would you mind letting me know your email address or your order ID so I can verify the issue here and give you a proper answer as well as a solution for that? You can reach out to me at wecare@gossby.com. I am eager to hear from you.
Lastly, about the request to take a photo about your experience, I am so sorry that it is really out of control but it is default content of the online review community, Sitejabber. Thank you for sharing with me so sufficient and detailed like this which helps me to know the difficulties in your journey with us. Please rest assured that I have taken note all and discussed with our team to prevent it from happening again.
If there is anything you need me to assist further, please do not hesitate to let me know.
The cup I got for my dad for Father's Day was a hit! It was great quality better than I expected and shipping was fast, it came 3 days early than expected!
Thank you Lailani! This feedback has made our team sob all day! We are motivated by your words to do better and continue making meaningful products. Hopefully, we can be a companion for years and your cooperation is greatly welcomed all the time.
And don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments.
C ya!
I was exceptionally happy with the product. The recipient of the piece absolutely loves it! Perfect capture of the human, animal bond.
Highly recommended!
Thank you so much for sharing your feelings, Tosha. Hope you guys will have lots of great moments with the item and we look forward to serving you for many years to come.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments.
C ya!
Overview
Gossby has a rating of 3.5 stars from 288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gossby most frequently mention good quality and coffee mug. Gossby ranks 11th among Personalized Gifts sites.
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- Louisville, KY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, Trish! The picture is so adorable!
It will probably bring positive energy to our colleagues! This kind of feedback is so heart-warmed! We’re so glad that our product can bring meaningful time to our beloved customers. It will motivate us to do better and bring out better products!
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments.
C ya!