Needed order to be delivered by 12/15 for a luncheon. Called company, told no problem plenty of time. Ordered 11/25. Have called company 4 times. First time told order would be prioritized to get to me on time, second time told it would be brought to attention of that section, third time I was told it would be out within next day. Today told finally went out would be here in 2 weeks, a week and half after I need items and was assured I would have it in original call. Totally screwed. I am so angry I could spit nails. Bull $#*! is bull $#*!. Garbage customer relations/service. Ordered should have been pulled and prioritized toget order out when promised!
Ordered early December and have not received yet? Was looking forward to it…but now can't even find the order receipt in my email. Came out if my checking though!
Hello Dana, we deepest apologies about your undelivered order and we are aware that we have to take responsibility for this issue. To assist you in this matter, could you please send us an email to wecare@gossby.com so we can locate your order and make things right? Looking forward to hearing from you soon.
Thank you <3
I purchased 3 sibling mugs that I got to choose so many aspects of it was amazing!
The three people on the mug really look like my siblings.
Everyone totally loved them!
Thank you for sharing with us your satisfaction with your order, Eugene. We're so proud that our product can bring lots of meaningful messages to our customers and to you particularly.
It's great to see our efforts reflect on you as our customer. Surely, we'll pass on the good news to our colleagues. This is a huge motivation for us to keep doing our job and providing more types of products to our valued customers.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments.
C ya!
I was shocked how fast I got my personalized gift especially with father's day. Great quality and really fun gift for my husband and "from the kids."
Hi Pamela, thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for! Your kind words really lighten up our day! We wish you all the best things.
Don't forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you then!
I ordered a total of 5 Ornaments. Having spent over $75.00 for them, I was disappointed at how cheap they look. They arrived quickly, but I'm not sure I'll be giving them as gifts.
I ordered my fiancé the cutest mug for Father's Day. When he received the package, he was thrilled and laughing. His coworker and family love it also. The mug was just as I ordered it. Gossby did there thing. I will definitely be using them again.
Hi Tara,
We are so happy to hear that you are satisfied with our product and service. Hopefully, we can be a companion in years and your cooperation is greatly welcomed all the time.
And don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments.
C ya!
I ordered 3 little ornaments on November 8th, 2020. I still have yet to receive them. Customer service wanted to refund me %50 of the shipping cost and asked that I wait until December 23rd, 2020. These gifts still have to be mailed out. Dissatisfied and I have yet to see the merchandise. I have zero expectations.
The print is great and that is about it. The mask DOES NOT FIT YOUR FACE, rather covers the whole face. Ear loops far too big. For amount you pay it is truly a shame. My mother absolutely loves the picture yet can't wear it cause it doesn't fit.
I was told my order would be delivered 12/16/20. That day came and no order and no email on the status. I finally tracked down a phone # and called. Talked to someone who said they had no idea when my order would be delivered. I asked to speak to a manager she said there wasn't one. I finally got an email after I emailed twice. Still no date on when I'd get my order. I have now responded twice to the email with yet again no response. I will never ever order from this place again. Absolute horrific customer service and they lied on when my order would be delivered. Had they been honest I would have ordered elsewhere as this is a CHRISTMAS gift. Word to the wise-DO NOT ORDER FROM THIS COMPANY!
My mom received her canvas. It was beautiful. She complimented the craftmanship beauty of the colors.
Hi Traci, thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for! Your kind words really lighten up our day! We wish you all the best things.
Don't forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you then!
They say they are located in Louisville KY I live in Cincinnati Ohio my item was promised May 7th it was a mother's day present well its May 6th and it's all the way in California. I have tried calling several times it says too high of call volume. I finally got through today and asked why my item was in California when they are "supposedly" in KY well they are not there they are located over seas and my item has a delivery date of May 11th now! The rep could only say when it leaves them its out of their hands well it left them April 30th! That means they are over seas just be honest where you are located and how long delivery really will be! Never again! My weekend is ruined it was a gift for my sister from out of town and my nephew was murdered so I wanted to give her this as a mother's day gift now I have to wait and mail it to her when it gets here! Hope it looks like it says at least!
The 3 custom metal ornaments arrived when indicated and looked better than I thought they would both in quality and size. Thank you for producing and delivering a product as promised.
Hi Bridget, thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for! Your kind words really lighten up our day! We wish you all the best things.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you then!
I'm so happy with my DOGMOM sweatshirt. It fit all my babies names on there. It's not too heavy which is perfect for me. I will definitely be a returning customer.
These mugs are so cute! My sister and I watch White Christmas every year and sing that song!
Definitely recommend
Thank you, Valerie. The cup is adorable, isn't it? We hope that you enjoy having drinks in our cup and smile every time you see it! Thank you so much for leaving such a lovely review! It was our absolute pleasure to assist you in bringing your custom design to life.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers more intimately and share meaningful moments. See you!
Wish there could be more options for dogs but other then that the shirts turned out amazing! I got one for my mom for her birthday and she has it hanging on her wall
We are so happy to hear that you are satisfied with our product and service, Jenna. Hopefully, we can be a companion in years and your cooperation is greatly welcomed all the time.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments.
C ya!
2nd time buying from this website and this time around bought 2 extra shirts for fathers day. Good quality, the size is always right and shipping was fast as usual. Thanks great work.!
Hi Rhaiza, thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for! Your kind words really lighten up our day! We wish you all the best things.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you then!
I ordered a personalized phone case after a few weeks of it being on the processing I called customer service was told it would be shipped 3 to 5 days 6 days came still was showing processing called back she giggled when I told her what I had been told the previous Monday she said oh I'm sorry we were told to tell you that so in other words you were told to lie to me! So yesterday I finally got my case it's not the one I ordered it's not my name & totally isn't the design I had chosen. When I contacted them via Facebook messenger their excuse was the products were being shoved in the envelopes so does that mean other people are going to get the wrong case! NEVER AGAIN I've including pictures of the one I ordered compared to the one I got
It was just the way it was described,you always do a great job on everything I have bought from you.
Hi Anita, thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for! Your kind words really lighten up our day! We wish you all the best things.
Don't forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you then!
They made me wait months blaming COVID for why the post was slow and then why it got lost then refunded my money but it was less then I paid and when I bought this to there attention they stopped replying. Half the people get there item the other half don't and they refund stealing money from you, it's only because I checked my banks money paid to money returned that I realised this. Do not trust this scamming company.
I like this company but they need more hair styles and skin tones for black and people of color what about if we have dread locs, long braids or we wear our hair in top knot buns but my hair is kinky I seen no opinions and the hair that did look a little more curly was horrible I have a light brown skin tone I'm not to light and I'm not dark and literally selecting my color I only had the option to go light or shades that's way darker then my natural skin tone I was up set honestly
Hi Fatima,
Thank you so much for your feedback and for your suggestion. It's always great to know that our wonderful customers like our products. Unfortunately, at the moment, your request can't be done because of the lack of resources. But don't worry, we are taking your request into account and forwarding it to our R&D team. Hopefully, there will be more products for you to choose from soon. Stay Tuned!
If you need anything else, please contact us at wecare@gossby.com so our agents can assist you further. Thank you <3
Overview
Gossby has a rating of 3.5 stars from 288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gossby most frequently mention good quality and coffee mug. Gossby ranks 11th among Personalized Gifts sites.
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- Louisville, KY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Karen D.,
I am Amy from the Customer Service Team of Gossby. Thank you for bringing your concern to my attention, my sincere apology for the issue which absolutely caused you inconvenience.
I would like to take the opportunity to assist you further in this matter with appropriate compensation. Could you please kindly give me your order information? Otherwise, you can reach out to me at wecare@gossby.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you so much, and have a nice day!