business logo of Google

GoogleReviews 869

2.1

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Google?
grey star
grey star
grey star
grey star
grey star

Google Reviews Summary

The overall reputation of the company reflects a mix of strong capabilities and significant customer dissatisfaction. On the positive side, users appreciate the extensive range of products and the user-friendly website, which facilitates easy browsing and ordering. However, negative sentiments dominate, with frequent complaints about inadequate customer service, delivery inconsistencies, and perceived negligence regarding user privacy and security. Many customers express frustration over the difficulty in resolving issues, particularly with account security and content management. To enhance its reputation, the company should prioritize improving customer support responsiveness and addressing service reliability concerns.

This summary is generated by AI, based on text from customer reviews

service
186
value
171
shipping
128
returns
120
quality
169
This company does not typically respond to reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Marty B.
Unfollow Marty B.
Share Review
Report Review

Bullet hole "maybe"
June 14, 2023

I recently ordered a new carafe for my coffee maker. Shipped quickly and arrived damaged. Package had a small hole that went through two boxes and through my new carafe. Problem is I had to purchase another one at full price even before getting a refund for the damage package that wasn't my fault. The. The refund I received was minus the shipping cost when again was not my fault. How do I lose money shopping with your company?

Date of experience: June 12, 2023
CF
2 reviews
1 helpful vote
Follow Cheryl Treish N.
Unfollow Cheryl Treish N.
Share Review
Report Review

Je reconnais que les logiciels vendus sont fiables et pratiques, et la rapidité d'acquisition de clé de licence immédiatement après l'achat est louable. Je jette des fleurs à cette entreprise pour ses biens faits.

Date of experience: May 31, 2023
California
1 review
0 helpful votes
Follow k K.
Unfollow k K.
Share Review
Report Review

Google really wants everybody to have 2 and 3 step verifications with their phone even when you don't elect that you want it. I'm locked out of my account because my phone is messed up and now they think it's hackers trying to get in. If I have the correct password just f******* let me in! I'm getting really tired of this. I mess up my phone too much and forget my passwords too often and it affects my whole life because Google has to be extra. Google doesn't help in these situations, they make it worse. I'm so stressed out because every site wants to send a code to my email or phone, including the phone company before fixing my phone. I didn't select that I wanted any 2 step verifications, but they just force the s*** on me when I have a tough enough time already. This new security stuff is just annoying, frankly. I haven't even been asked any security questions, everything they want to identify me has to do with my phone. Occasionally, they will allow me to verify through another email on file, but that option is not always presented to me. I wish I could stop using google because I'm so mad but it's like they own everything and I'm forced to deal with them. Even my school account goes through them. I'm just so frustrated and this is not the first time I've felt this regarding when I have a phone malfunction etc.

Date of experience: May 24, 2023
Virginia
2 reviews
0 helpful votes
Follow Stephen O.
Unfollow Stephen O.
Share Review
Report Review

Don't depend on Azzlee guaranteed delivery.

I ordered two wedding and they never showed and there was very poor tracking - poor service

Date of experience: May 23, 2023
Texas
6 reviews
7 helpful votes
Follow Jerry J.
Unfollow Jerry J.
Share Review
Report Review

Google sucks I spent the last hour thinking I'm $#*!ing to a person on customer service messaging and it's a computer doesn't know what I'm talking about we're not even on the same planet and I'm tired of bumble billing me and Google allowing it to happen so I'm sick of using Google Google sucks!

Date of experience: May 12, 2023
Texas
2 reviews
2 helpful votes
Follow Micah P.
Unfollow Micah P.
Share Review
Report Review

Good search engine
May 11, 2023

I mean it's google alright my go-to search engine. Need to search for why you exist and what your purpose in life is? Google has the answer! (i know this because i searched those things up). Need to search up this exact site? Go to google. Need to learn to make your screen do a barrel roll? Go search "Do a barrel roll" in google!

Date of experience: May 11, 2023
Colorado
1 review
0 helpful votes
Follow Erik R.
Unfollow Erik R.
Share Review
Report Review

Bout it all
May 4, 2023

Here and there, always there with products And services. Love using the app along with all the perks that come with an account

Date of experience: May 4, 2023
India
1 review
0 helpful votes
Follow Home Link p.
Unfollow Home Link p.
Share Review
Report Review

Home link Packers and Movers is fastest growing company, Their customers are 100% satisfied with their services. They are available 24*7 for customers. Best experience with homelink packers.

Date of experience: April 27, 2023
Brazil
1 review
0 helpful votes
Follow jaco a.
Unfollow jaco a.
Share Review
Report Review

Excelente
April 14, 2023

Empresa muito boa totalmente confiavel gosto muito,empresa mundialmente conhecida
Sempre eficiente e de bons profissionais

Date of experience: April 14, 2023
New York
1 review
0 helpful votes
Follow Omar B.
Unfollow Omar B.
Share Review
Report Review

I am very upset
April 10, 2023

I was hacked and my account was hijacked. All the recovery info was changed, and google help is trash with no support what so ever. I've lost over 100 contacts, probably 100's contacts locked out of online ban accounts etc. at this point i think i will switch from android to iPhone. The is F'ing crazy. I feel like my mother died...AGAIN i have lost so much valuable info i am crushed. I hate this $H!T

Date of experience: April 10, 2023
New York
1 review
0 helpful votes
Follow Cristian D.
Unfollow Cristian D.
Share Review
Report Review

Moto
April 11, 2023

Muy buen producto muy recomendado asigan así nsidbfjfkdkslsnsnssbsjsjsjdjdbdbdbf bb jdjdjdbd ddkssldmdnfnf

Date of experience: April 10, 2023
Bangladesh
1 review
0 helpful votes
Follow ad s.
Unfollow ad s.
Share Review
Report Review

Good
April 7, 2023

Here are some tips for writing a cover letter for a graphic designer job application:
Header with your contact information
Personal greeting
Engaging introduction
Overview of your relevant skills, experiences, and qualifications
Relate your past design accomplishments with what the company is seeking
Express your enthusiasm for the position and the company
Polite closing

Date of experience: April 5, 2023
Canada
1 review
0 helpful votes
Follow Nick Tsoumaris I.
Unfollow Nick Tsoumaris I.
Share Review
Report Review

4 HRS 15 Techs NO SOLUTION...My solution switch provider problem SOLVED! EASY AS THAT.I cant believe a company like Google that used to have amazing support has become this

Date of experience: March 28, 2023
GB
1 review
0 helpful votes
Follow John C.
Unfollow John C.
Share Review
Report Review

Tiger Tank
March 22, 2023

This is my first model for a long time. A bit upset that some of the essentials were not in stock, just hope it improves soon.

Date of experience: March 22, 2023
Germany
2 reviews
2 helpful votes
Follow Nina H.
Unfollow Nina H.
Share Review
Report Review

The google cant provide invoices once a payment profile payment is deleted more than 30 days ago. The customer service could not help me. It is nonensene. They are required to provide invoices for tax purposes! I have to report it

Date of experience: March 20, 2023
New York
1 review
1 helpful vote
Follow Celeste L.
Unfollow Celeste L.
Share Review
Report Review

Unfortunately the mobile world is monopolized by Google. Every new cell phone purchased, with exception of Apple devices, is pre installed with Google, and ALL of it's annoying bloatware! Most annoying of all is the shoved down your throat Google Play Store for apps, games, and media. The Play Store is saturated with apps from developers whose only purpose is to steal your money and information, yet this is continuously allowed by Google and it appears to be encouraged, because when Google Support Team is sought out for help they reply with a generic email containing information that blatantly ignores the information you took your time typing and sending their worthless service in the first place. Google is a joke we as consumers are being force fed and we don't need nor want it. Google is like eating liver for dinner. It's disgusting, smells terrible and makes you vomit.

Date of experience: March 14, 2023
Canada
2 reviews
0 helpful votes
Follow Tara M.
Unfollow Tara M.
Share Review
Report Review

I hope skip yhe dishes in Edmonton suffer bad they are liars and theives they can go out of business for all I care I'm going to spread the news everywhere how you lied I could use credits to pay for a new meal bc (maria) didn't deliver my order and then you didn't let me use the credits that were shown on my app and blocked me from costumer support and using the app shame on you all

Date of experience: March 8, 2023
Pakistan
1 review
0 helpful votes
Follow TAUQI C.
Unfollow TAUQI C.
Share Review
Report Review

Cleaning Services
March 2, 2023

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
BUSINESS CATEGORY:
Cleaning Services/Cleaning Services
BUSINESS HOURS:
Monday-Friday:
9:00 AM TO 5:00 PM

Date of experience: March 2, 2023
Wisconsin
1 review
1 helpful vote
Follow Joe B.
Unfollow Joe B.
Share Review
Report Review

Typing this on 2/16/23 These DOUCH BAGS are as WORTHLESS in the BUSINESS WORLD as it even gets GETS If you CALL EVERYTHING is either AUTOMATED directing you to some site thats little to NO help or your on HOLD FOREVER waiting for customer service ta talk to somebody Im well aware of the FACT business people in Cali are no good but this company takes the cake Anyway Il give em 1 star for being GETTO TRASH

Date of experience: February 16, 2023
Illinois
5 reviews
2 helpful votes
Follow David S.
Unfollow David S.
Share Review
Report Review

As a healthcare professional, Google makes me pay over $3000 (legitscripts) a year just to have the ability to advertise. They claim that they are concerned about the consumer and is watching out for their health. Meanwhile, scammers run rampant on google. I was just involved in a boat purchase scam that had at least a dozen links to fake pages that attested to the legitimacy of the consignment company. It was a complete scam and I almost lost $70,000. Meanwhile Google will not allow me to reach out to opioid addicts and let them know where they can get help. I'm assuming "watching out for their health" includes letting them die of drug overdose because they don't know where to turn. It must also include driving those to abuse drugs because they lose their life savings on the scammers advertising for free without any penalty.

Date of experience: February 16, 2023

From the business

Search the world's information, including webpages, images, videos and more. Google has many special features to help you find exactly what you're looking for.


google.com
Founded in 1998
Mountain View, CA