business logo of Google

GoogleReviews 867

2.6
How would you rate Google?
grey star
grey star
grey star
grey star
grey star

Google Reviews Summary

The overall reputation of the company reflects a mix of strong capabilities and significant customer dissatisfaction. On the positive side, users appreciate the extensive range of products and the user-friendly website, which facilitates easy browsing and ordering. However, negative sentiments dominate, with frequent complaints about inadequate customer service, delivery inconsistencies, and perceived negligence regarding user privacy and security. Many customers express frustration over the difficulty in resolving issues, particularly with account security and content management. To enhance its reputation, the company should prioritize improving customer support responsiveness and addressing service reliability concerns.

This summary is generated by AI, based on text from customer reviews

service
183
value
168
shipping
126
returns
118
quality
165
This company does not typically respond to reviews
Angola
2 reviews
0 helpful votes
Follow Prive L.
Unfollow Prive L.
Send Message
Share Review
Report Review

Gratitude
January 3, 2023

C'est Un programme très très utile pour ceux qui ont perdu tout leur données et sa nous aide à récupérer toutes nos données

Date of experience: January 2, 2023
GB
1 review
0 helpful votes
Follow Gen A.
Unfollow Gen A.
Send Message
Share Review
Report Review

Excellent service friendly workers very organized amazing response time high recommend would definitely refer to family and friends

Date of experience: December 30, 2022
Oklahoma
1 review
0 helpful votes
Follow QuavoSavage B.
Unfollow QuavoSavage B.
Send Message
Share Review
Report Review

Looking for information
December 25, 2022

Turn to Google for any kind of information no matter how crazy or strange it may be, I bet Google gone h

Date of experience: December 23, 2022
Pennsylvania
4 reviews
2 helpful votes
Follow Hi H.
Unfollow Hi H.
Send Message
Share Review
Report Review

Good but...
December 19, 2022

This search engine is very good. The problem I have is that google keeps collecting my data, and they keep telling me to switch to Google Chrome.

Date of experience: December 18, 2022
Montana
8 reviews
129 helpful votes
Follow Shannon C.
Unfollow Shannon C.
Send Message
Share Review
Report Review

I have left multiple reviews for companies over the years on google, some great, some not so great. They have removed at least 4 of my honest negative reviews. No profanity or anything that goes against their review guidelines. No explanation either, reviews just disappear from view, poof! Businesses are either paying them off or businesses can just flag any review they don't like and it goes bye bye. I will no longer leave ANY reviews on google, good or bad. I will stick to yelp as they appear to have some integrity in their review system.

Date of experience: November 22, 2022
Tennessee
1 review
0 helpful votes
Follow Sharon P.
Unfollow Sharon P.
Send Message
Share Review
Report Review

Big mistake
November 8, 2022

My daughter has Medicaid and she went to get eyes checked
Well United Healthcare popped up on drs screen and no communication from United Healthcare was ever discussed
Needless to say they are the most awful insurance ppl
I give them ZERO

Date of experience: November 8, 2022
Connecticut
1 review
0 helpful votes
Follow Zia S.
Unfollow Zia S.
Send Message
Share Review
Report Review

Best Products - Worst Customer Service
November 8, 2022

I am probably one of the best Google customers out there. We have now bought:

1.11 Pixel phones over the years, we
2. Google Fi Subscriber
3. YouTube Premium
4. YouTube TV
5. YT Music
6. Nest aware premium
7. Google Max Speaker
8. Original Google Display
9. Latest Nest Display
10. Nest Wifi Mesh
11. Countless nest speakers littered all over the house
12.5 Chromecasts
13. Latest Pixel watch
14. Nest security cameras and floodlights

Last month I ordered Nest Yale Lock and a doorbell. I used the $200 store credit I got from the purchase of the latest Pixel 7 Pro. My wife didn't like the color. I returned the package and tried to buy the items again. Except google wouldn't let me use the $200 credit anymore.

I called Google customer support on October 31st and the Person I spoke to didnt speak English very well and kept telling me things that were irrelevant to the case. I asked to talk to a supervisor but even after holding for over 15 minutes, I was not connected. She told me the a supervisor would call back. No one ever did.

I received an email from Google on November asking me to explain my issue, which I articulated again. It is now November 8th and I still havent heard back from them. On the other hand Amazon customer services resolves all my issues in a heart beat.

As I said before, I am one of the best Google customers and they are treating me like sh*t, how do they treat others. Extremely disappointed. If my issue is not resolved in the next couple of days, they will lose me as a customer.

Date of experience: November 8, 2022
California
1 review
0 helpful votes
Follow Keith K.
Unfollow Keith K.
Send Message
Share Review
Report Review

I search for so many items on google and half of the time the items that are displayed for the search results are either no longer available or the information pertaining to them is WRONG! Here's and example; I searched for a Kobalt hedge trimmer, (Lowes Brand). The search results show one pictured for $96.99 available on ebay and it states "FREE SHIPPING", (see photo # 1). So I click on the link and it redirects me to the ebay page for the item, which is $96.99 as stated on the google search. BUT instead of "FREE SHIPPING" as the google misinformed me, (Lied to me), the shipping is actually $32.18, (see photo # 2), WHAT THE FRICK? How am I supposed to trust google when it's constantly misleading and WRONG?

Date of experience: November 7, 2022
India
1 review
0 helpful votes
Follow Dinesh K.
Unfollow Dinesh K.
Send Message
Share Review
Report Review

Google leak data
October 30, 2022

Don't trust google and share the details on it they sell our data to fake applications and that application use our data to blackmailing us to pay amount from it this happens to my friends and families, google is the responsibility for losing money and their life tooo, google didn't take action againt it and they didn't reply all of it we use google products mostly in our daily life but they sell our data for their profit, i gona complaint against google in cypercrime

Date of experience: October 30, 2022
Texas
1 review
0 helpful votes
Follow Sandy P.
Unfollow Sandy P.
Send Message
Share Review
Report Review

I teach Digital Marketing at a state university. We used to use the Google Ads Competition but Google discontinued the program. So now I have my students contribute $$ to help a local company with a Google Ads campaign. It worked well for a few years, but this year most of my students' accounts have been suspended before they even began. Google is vague about why, but sometimes points to a credit card problem (nonsense) or a "violation" of policy. Instead of teaching my students how powerful Google Ads can be, they're actually learning that this program is too difficult to implement. I'm incredibly frustrated that Google doesn't try harder to accommodate students and small businesses. These are our future marketing leaders and they now have an incredibly bad impression of Google Ads. What a shame. I will no longer introduce this program in my classes.

Date of experience: October 28, 2022
India
1 review
0 helpful votes
Follow Rohit S.
Unfollow Rohit S.
Send Message
Share Review
Report Review

Helo
October 25, 2022

Hello! I think this website is very cool! Because it's not like other websites where you have to pay for coins and stuff and overall it's a cool website!

Date of experience: October 25, 2022
Nevada
1 review
2 helpful votes
Follow Jana C.
Unfollow Jana C.
Send Message
Share Review
Report Review

Great job inbox dollars
October 16, 2022

I was really surprised because I've never actually gotten anything back from playing these games when they say they're going to pay you and you guys did thank you I have fun doing it.

Date of experience: October 14, 2022
Maine
2 reviews
1 helpful vote
Follow Colleen S.
Unfollow Colleen S.
Send Message
Share Review
Report Review

I have been trying to get into my account for my youtube for 6 months. Google just keeps locking me out. Locking out your customers with no customer service or intention to help them is the worst I've seen yet. I keep trying to recover it but thanks to their genius system, I keep getting locked out. I contacted them personally for help and still nobody has helped me. What a waste of time. I have had my youtube since 2013, you would think that counts for something, but I guess they are more worried about making money than helping the people that got them where they are today... Thanks for nothing google.

Date of experience: October 11, 2022
California
2 reviews
0 helpful votes
Follow Erin M.
Unfollow Erin M.
Send Message
Share Review
Report Review

Sitejabber.com
October 8, 2022

I like this site, but they won't let you write 2 separate reviews for 1 site. I posted a review about Google, but now I have a new complaint but I don't want my first review replaced. I think you should be able to write 2, 3, 4, 5 reviews about 1site. New complaints arise especially on Google. But ok sitejabber whatever you're rules but I think that rule SUCKS

Date of experience: October 8, 2022
New York
1 review
0 helpful votes
Follow Nykyrian L.
Unfollow Nykyrian L.
Send Message
Share Review
Report Review

Lol Google is BS
October 2, 2022

Customer service is *******% lacking! Apple pay is exposing Google for what it is. Money hungry and disgusting. Stealing information, selling it and then claiming your account is being used by someone else just to suspend it. WTF Google? They then ask you to literally send your ID over to them. LOL scaaaaam!

Date of experience: October 2, 2022
New York
1 review
0 helpful votes
Follow Scott W.
Unfollow Scott W.
Send Message
Share Review
Report Review

Everyone knows Google and how much they have influenced the evolution of cell phones and how powerful they are! But it just irritates the $#*! out of me with all the tracking they do and selling of data essentially our locations, but I have to be honest it's not just Google that's doing it! All our apps n emails generally have some sort of tracking or data extraction attached! Used to be I was worried about hackers now I'm worried about everything installed on my phone, I don't know about you guys, but this $#*! annoys the hell out of me but really if we want to use our cell phones for everything from internet to online banking there's really not to much we can do! Help me out if you think different.

Date of experience: September 28, 2022
Bulgaria
1 review
1 helpful vote
Follow Robin H.
Unfollow Robin H.
Send Message
Share Review
Report Review

I have been using the google ads service for well over two years now and so far everything has been going smoothly. Got nothing to complain about really!

Date of experience: September 27, 2022
Tennessee
1 review
1 helpful vote
Follow Demetria C.
Unfollow Demetria C.
Send Message
Share Review
Report Review

Transmission replaced
September 18, 2022

The owners and employers are very educated cars and trucks, I was very sceptical but I feel my truck was in the right hand. Mr. Terry thank you for your hard work and patience.

Date of experience: September 18, 2022
California
1 review
0 helpful votes
Follow Tony J.
Unfollow Tony J.
Send Message
Share Review
Report Review

Google run around
September 3, 2022

Been on the phone since 3 o'clock. It's now 9. The Google phone doesn't work and the Google charger doesn't work. It's all crap. But when you talk to them, you go here. You go there. Call Verizon for receipts they they got. Not good enough. They need every single number on every device that is broken. I've sent Google 6 hrs worth of numbers. Still not enough. What is the problem. They do this so you give up & go buy new stuff. Scammers. BS. It's all shady. I showed proof of 2 purchases. Not enough still. Wtf else do you clowns need. Never buy google anything. Nothing. Trash

+1
Date of experience: September 3, 2022
North Carolina
1 review
0 helpful votes
Follow Stan K.
Unfollow Stan K.
Send Message
Share Review
Report Review

Very helpful website in reviewing part needed for my router. Also excellent tracking from order until delivery

Date of experience: September 3, 2022

From the business

Search the world's information, including webpages, images, videos and more. Google has many special features to help you find exactly what you're looking for.


google.com
Founded in 1998
Mountain View, CA