They are now too big for their britches, back in he day the booking fee was 3.95 and that was a one and done deal. Now making you pay for 4 golfers, and being higher than what the course charges I never use them anymore. Call the course, or use the courses website, you will save money in the long run. Their bull$#*! VIP is a total rip off, and saw that coming so I didn't become a member. Hopefully they lose so much business that they fold.
Booked a course for 4 people. Noticed on the confirmation that I booked wrong date. Cancelled within one hour of booking. GolfNow sent email saying that tee time was cancelled and that I would receive a refund. I didn't get refund so I called. They said super deals are not refundable as per our policy. I sent an email asking why they confirmed cancellation in email and they did not respond. All they had to say was no cancellation and I would of made tee time instead of wasting money. Sent four follow up emails with NO RESPONSE. Very poor customer service. Would not use this company again
Hot deals in general are almost impossible to book. They show up on the site and when you get to the final stage of trying to make the reservation up pops an error message that indicates that time is not available and yet a charge starts to show up on your pre-authorized credit card charges. Calling in to GolfNow by phone allows them to call the courses to see if in fact those times that you were trying to book are available. Most of the time they are not available. The most frustrating thing I have ever seen and had to deal with. For a company that only does online business they are the worst. Any other online retailer would've been out of business by now. Their staff that takes and tries to help with your calls are terrific. Unfortunately the technical issues are an ongoing issue since from what I can tell is the purchase of teeoff.com. And I pay 199.00 a year to get this aggravated! Shame on me I guess... GOLFNOW are you listening?
Awesome website with amazing deals.
1. If its raining the course will be cart path only.
2. If you have trouble booking a tee time, move on to another one.
3. The website cannot be blamed for course conditions or service.
I will never use these clowns again, Booked thru golfnow only to find out that the rate they charged was the course regular rate which would be no problem but they charged my nearly $10 and refuse to issue a refund!
Golf now continues its downhill slide. I have been a member for many years and seen many changes - almost all for the worst. Used to have over 12 courses in my greater Charleston SC area but now have three. Used to have no booking fees after 10 rounds each year now have fees each time. Used to have a single fee regardless of number of golfers but now have fees for each golfer in group. Used to get a hot deal for every 10 bookings but now get points which allow $10 off for every 100 points earned. Fees charged for each round say "online fees and taxes", are there really "taxes"? Or, is it just some way to justify an additional payment - I've never seen a detailed receipt. Now the latest change in terms requires a promo booking or rewards booking to be done three days in advance. As I said - the downhill slide continues.
Booked a single for 12:39 only to be told at the course GolfNow called in the morning and changed it to 12:48. I booked that time to play with friends who had 12:39 tee time. I ended up behind them. Never again. Customer service is terrible and they are going downhill as far as I am concerned. What a wasted day and $$.
My son bought me a gift certificate $50 and I have not been able to use it. Called and have yet to get it resolved. Recently booked a tee time for the wrong day. Could not get refund and in fact was offered to join membership of $99 and they would refund. I am deleting my app and will NEVER use GolfNow.com
Has happened twice already. The first time I used the app I thought I reserved for my local golf course/ same day then after It pulled money out my account. Not only was set on a golf course an hour away. The reservation was for 2 days ago.
Booked a tee-time using golfnow.com and that part went smooth. When I called the course the day before just to make sure that they were aware of it they said they had no clue and that tee time was not available. There was going to be outings all day... Golfnow should be shut down! It is a scam! I had already prepaid and everything... Luckily the course's GM was very nice and worked everything out for us. **DO NOT USE GOLFNOW.COM!**
Working on line selected wrong date for a "Hot Deal" tee time for 233.47. Recognized my error right away, cancelled and made a regular pay tee time for 376.82. Golf Now recognized my cancellation by email but still charged me for both bookings and refused to correct. In addition a snow storm delayed my arrival by 24 hours and again I was charged for the tee time. All the locals advise booking for deals on the day you play and not in advance with Golfnow. I will never use them again!
It is impossible to reach a live person. I tried 5 numbers to try to change a reservation. Thank goodness the course changed it for me. Do not use these people! They advertised $10 for the round but it would up being $15 after their fees - 50% increase Never use them
GolfNow set up the wrong tee time for me. Called to ask them to change it or issue me a refund. Got passed around and told a supervisor would contact me. Never heard from golfnow. They charged my card. Had to initiate fraud proceedings on golfnow. Maybe customer service will finally get back to me. Horrible company with even worse customer service. The customer service rep William is a straight up LIAR!
I have called them 6 times since 12/29/17.and never got through to anyone. Today I was waiting 56 minutes and no one picked up. CaLled last Thursday 1/4/18 and their recording said press 1 and they will call back. No one has called back. I finally got through by using the prompt that I was golf course calling and my complaint would be forwarded to their " help team". So we,'ll see.
Canceled a pre paid tee time way before 24 hours and was not given a refund. They would only give me credit on my account. Have used this app numerous of times and to be honest haven't had an issue. Don't like the idea of forcing me to play golf and only using the app. Would of been great customer service if the would of at least done a one time courtesy.
To call or email a disputed charge on my c/c is impossible I mean how can any company that has such name recognition be this bad? I have never taken time out to do this before but I'm on a mission for this group.
Golf now's website double booked me through an error. Even though /i showed up to the course and did play, I got charged for a no show for both bookings. After many phone calls they will not reverse any of the charges even though the error was with their website.
I used there App to reserve a tee time thinking I was getting a deal. Turns out I got charged an extra $20 Canadian by Golf now and when I got to the pro shop green fees posted were the same without using the app. I could have walked up or made a local call to reserve a tee time and saved $20! I have since deleted this app!
Book 4 rounds of golf at the Pines in Tucson Arizona for $49 per player when I got to the course I found out the price was $37 around if I had booked it at the course. Golfnow.com rip me off for $12 plus $10 booking fees. I will never use booking.com again.
Was booking a golf date. They substituted VIP plan and charged our account. NEVER, EVER, trust them. No doubt I can reverse the charge. However, this is something that needs to be reported to state and federal authorities.
Answer: Because they got too big for their britches. They think they have such a clientele that the few who will drop off are insignificant. They would not even refund my fees for an accidental booking I made for the wrong day. You are correct, I have been going thru the local websites of the courses themselves. I was a customer for 5 years with about 40 bookings per year, they took away my free fees and the bonuses. I have not booked with them in 4 months.
Answer: Golfnow sent an E-mail to me (Dec) informing me that points must be used by Dec. 31. Ok tried to find a tee time for Sat or Sun because I work M-F. Not one single location available in Tampa, Lakeland and Orlando to book. Having 6600 points that I lose, it seems more notice would have been provided to assist in using valued points (converted $88.20). Nearest course several hours away (Daytona) not happening. Contacted Golfnow and Mr. Joe Babcock of customer service, (oxymoron), had me call 800-767-3574 to get a tee time, what a joke, lady on phone was of no value and promised her supervisor would call back. Hell will freeze first, never again do business with these cons. Thanks, Douglas Roger Sundean
GolfNow has a rating of 1.4 stars from 486 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GolfNow most frequently mention tee time, customer service and hot deal. GolfNow ranks 111th among Golf sites.