GolfNow

Golf now reached out to me and corrected the problem. I will gladly continue to use their site.golf now

Cancelled a reservation but cannot get a refund.

It is a fraudulent website.

Do not use this website.

First, I have to admit, I play a lot of golf using GolfNow. I'd say every 4/5 rounds is booked through GolfNow and I haven't had any problems up to this point. However, I drove 150 miles round trip to play a course on a Saturday morning that I booked Friday night at about 9pm. I arrived for my tee time 45min early and the owner of the course told me GolfNow had made a mistake and my round needed to be cancelled, as he had a tournament that day. I of course gave him grief and he said, "I called GolfNow 45min ago and they assured me they would call you." We worked a few things out amongst ourselves and then I waited on the call from GolfNow.

Well, it did eventually come, but not until 23 minutes AFTER my original tee time. Better yet, the owner of the club called them AGAIN when the other two people in my group arrived and they explained the situation to those people. So, at 9:45, I talked to the owner of the course again and he said they would be calling me. He called them back and told them to call me immediately.

When I finally got the call, I expressed my disgust. I told the girl who I was talking to I wanted a credit to my account and she said she would talk to her manager. This happened twice as she said no and I demanded to speak to the manager. When I got the manager, he repeated what she said, and he assured me he called me "as soon as I found out the trouble with your tee time." I called his bluff and he ignored me and said corporate would call me and that is the best he could do. I said, when people say that, corporate never calls. He promised me they would.

Guess what? No call. I sent them an email explaining all of this. No response.

GolfNow is ridiculous and I will keep calling. I don't recommend it since there are other sites that work just as well.

WORST SERVICE! I had a tee time early Saturday morning I needed to cancel due to my partner backing out. I called up golfnow support and the agent reached out to the course on my behalf. After 2-3 minutes he got back on the phone and told me everything was good to go and they agreed to cancel my reservation without any charges. Great right? Fastforward two weeks and my credit card was charged in full for the 2 rounds without warning/notice or receipt. I called up support again and they first told me they have no charges on my account and I should just fax them my dispute. Fax?! What? I asked to talk to a manager and the manager told me to call a different number for the dispute. The number she gave me was a fax # and obviously was useless. I reached out to twitter, facebook and email to get ahold of someone competent and finally received an email 2 days later saying "you need to call the course to get your money back." I said - listen, if you want me to ever use your product again I suggest you refund my money, give me a credit for the lost time and we'll call it square.

Their response:

Thank you for your email. We apologize for the inconvenience. Unfortunately, GolfNow cannot refund your fee without permission from the golf course. You will need to contact the course directly to dispute this charge.

We value you as a customer and look forward to assisting you in the future.

I will not ever use golf now again after this. In fact I'll fill you in on a little secret. Instead of paying golfnow 10% to make the reservation, call the course directly and have them match the price! They'll gladly do it for you as I believe most courses hate golfnow but use it as a convenience for customers. Golfnow is a company that literally provides nothing of value and is dependent on customer service - you'd think they would have much better service than I've experienced and from the looks of it many others have similar complaints. Too bad they couldn't clean it up before losing this customer!

I used GolfNow in the past and had some good experience. However recent experiences are so disappointing that I would NOT recommend using GolfNow to anyone including myself unless GolfNow fix the deficiencies immediately.

A recent bad experience is described below:
1) GolfNow posts so called "Hot Deals" However, these deals are bogus deals if the tee time is for some distant future dates even though those tee times are posted on the GolfNow website as available tee times. I tried to secure a tee time well in advance (~6 weeks in advance), so went through making a tee time reservation and made a CC payment. Instead of getting a confirmation of the transaction completion, I got a message saying "there is an error and contact GN Customer Service" When I called Customer Service, the rep told me that hot deals are not a valid if the deals are too far in advance. She acknowledged that those postings are errors and wrong. If that is the case, why does GolfNow post this "false" information on the website? Or why doesn't GolfNow FIX this deficiency of posting FALSE information that misleads consumers?

2) Worse yet, I checked my CC after the invalid transaction, and found that to my surprise, the fees are charged to my CC. I can't believe that GolfNow processed this invalid/incomplete transaction and charged my CC while it is GolfNow that maintains its website content and transactions, and popped up a message saying some error occurred acknowledging that the transaction is not complete.

All in all latest experiences with GolfNow is so bad that I would not recommend anyone using it unless GolfNow fixes its practice of processing of members' credit card on invalid transactions, and posting invalid information on deals.

Both of these deficiencies are enough for consumers to perceive that this kind of ecommerce site is a bogus one and should AVOID it.

Golfer from New England

My experience is not yet over but it's smelling much like trying to get satisfaction from the Customer Service department of a telecom company.

I booked a tee-time for a group of four at a course on which we have played annually for more than 20 years. It has always been a pleasure playing there. This time the website booking transferred me to GolfNow. It was new to me but I entered my information and got a booking confirmation. I did hit the "Have you read the booking rules?" box although I hadn't read them, because the golf course's website front page told me that I would not be charged until we turned up to play.

My booking was the only one during a period of a couple of hours which told me that the course would not be busy.

I had to cancel - the first time ever - because a couple of the players couldn't make it. I called the golf course and the young lady told me she could cancel the tee-time but she couldn't refund my money; I had to contact GolfNow. I did so and got the runaround. I got back to the course and asked them to contact GolfNow. Next morning, I got a recorded 'phone message from GolfNow giving me a jumble of words that I didn't fully comprehend but it seemed to be that I wasn't getting a full-value voucher for the money that I'd paid. I got back to the golf course and left a message for the Director, which is, as yet, unanswered.

I shall never again use GolfNow; I didn't choose to use it in this exercise. We shall never return to the golf course. I shall tell ever golfer that I know about this rip-off.

I expect that many courses are going to have people like me who are, sorry, I mean who were regular customers, not return.

The only reason that it is a single star, is because not giving one isn't allowed. Here is a copy of the survey that was sent back to golfnow after the messed me around. By the way, it is DEFINITELY Golfnow that was lying! They just refuse to do what is right. The course made it right.

When I was asked how they could do better, Here was my response.

"You could have refunded the money that you gouged me for with a fraudulent attempt to wring money out of people. When I booked my round of golf on Friday at 10 am, there was only 3 tee times available on Mirimichi's website. I thought they were booked up, and paid $64 per person because my Lady wanted to play there. I happened to check today, and saw 37 other tee times available for almost half the price. I called Mirimichi, and was informed that golfnow runs the website, sets the prices, and I would have to call them. I immediately called golfnow. I was told that because it was a "hot deal" it couldn't be canceled and refunded, or even rebooked at the better rate. The "hot deal" on line today, was for $28. How is $64 a hot deal?!?! This is ridiculous! The normal rate, for a tee time that is only half an hour later than mine, is only $38! The gentleman said he could get me 2 promo codes worth $20 each. I could use these anytime after 12 pm Monday to Thursday. I told him that that is a waste, because I golf on weekends! He insisted it was the best he could do. After a lengthy discussion about why I have to suffer the lose of money due to their site being broken, he informed me that he was going to talk to a supervisor and get this refunded and rebooked. I waited on hold. When he came back, he told me he called the course and they had set those prices and only opened up those tee times in order to sell them first. The refund was refused, and I received promo codes I will most likely not be able to use in the next year. I have been lied to by someone, either the course or golf now.(Absolutly was lied to by GolfNow!)
I was scammed out of $60, and forced to just live with it by one of these entities. I will most likely NEVER use this site again. Thanks for not taking care of your customers. We absolutely LOVE being lied to and scammed!"

Have booked through GolfNow for over 12 years. Used to receive one free tee time for every 10 bookings. Now, you can get $10.00 off a single "Hot Deal" tee time after every 5 bookings of "Hot Deal" tee times or 10 regular time bookings. Used to pay one single booking fee no matter the number of players (up to 4). Now you pay booking fees for each person in your group though you are only booking 1 tee time.
I have booked tee times that didn`t exist when I arrived at the course several times. On April 2,2017, I booked a tee time for 2 players on Sunday, April 16,2017 at 11:53am. When I went to print the confirmation page on the night of Saturday the 15th, I discovered that my tee time had been changed to that very day at 11:53am. After checking my bank account, I found that I had been charged for the tee time. Since it was now nearly midnight and I could not reach my playing partner to inform him of the mix up, I re-booked for Sunday at 12:00 noon and decided to contact GolfNow later to resolve the issue. Now I have paid for two tee times. GolfNow`s response (I believe that last caller was Rauol) was that the mistake was mine and that there was nothing they could (would is more like it) do about the problem.
In the past 5+ years, I have never booked a tee time for earlier than 12:30 or 1:00pm becuase I am at work until noon EVERY Saturday and it is, virtually, impossible for me to get to any golf course before 12:15 much less, change my shoes, check in, hit practice balls, and tee off in time. Even the first person I spoke with acknowledged this to be true.
It is getting to be too expensive to use GolfNow, especially with so many free services out there. Their customer service consists of their telling you, in not quite so few words, "It`s your problem. We don`t care. We have your money". Just like the Golf Channel, a complete waste of time.

They blow ZERO STARS. They take money and have no clue how the experience is for the customer so I say screw them