Online Ordering process, your follow-up when I had a question. Your website with the appealing and informative photos of your products.
PS I saw the interview of one of the owners on CNBC. He spoke about his sadness of having to lay off workers from his restaurants due to the virus, and that he continued to operate this business. I thought it was a good way to support your employees, and am glad I ordered. The two cheesecakes were for a gift for employees of an assisted living center in Liverpool, NY (Brookdale) where my mother is a patient. I still have not heard anything back from the Brookdale Liverpool employees, but hopefully they loved your chocolate cheese cakes. All the best!
Very good selection of great foods; arrives on time and for the most part in good condition. I did have
Muffins delivered that were all broken into crumbs due to poor packing. A complaint was made and
A new order was sent to me.
Delivery was faster than anticipated + the kit was well received as a gift. Surpassed expectations of quality & will definitely be utilizing this service again. The recipients have also mentioned that it was such a positive experience as they miss going out to dinner, this really went over well. Thank you!
The Lithuanian apricot napoleon? Everything! I served it to my bridge club. I put each slice in a pool of lightly whipped cream on which I sprinkled bits of candied ginger. Best dessert every. Please tell the Lithuanian bakery how wonderful this pastry is.
The cake/pie came delivered perfectly. Still had some dry ice. The flavor was phenomenal definitely chef quality. Everyone was pleasantly surprised. Definitely a must have next year. Thank you so much for making an occasion even more wonderful. Will definitely tell others about you.
Dry ice was melted, however, cheese cakes arrived frozen. Both were packaged well in container and all seemed like they had a great trip.
Shared with our guests and could not believe how great they were! Such a delight to have delivered. Thank you
My order arrived exactly how described. It was packed well and delivered on time. This was a cake from Carlo's, which are so beautiful. I anticipated some degree of imperfection, but no! I was so pleased! Well done! Delivery/shipping notifications were timely and easy to track. Thank so much for helping make this very special occasion that much better!
It was delivered when stated. I like having the pan to scoop out the portion guessing what made a whole cake was very convenient. There was a lot of crab meat. It baked up beautiful with added seasoning. I will be ordering this again in another couple of weeks for my birthday.
Everything went well. Easy to order, product was as described. Good packaging (dry ice) and especially good delivery. Crab cakes arrived on the date as listed. First time ordering and will do it again.
Everything from packaging to delivery was great, but the cherry cheese pie was so Awesome! Delicious and can't wait to order again! I saved my daughter a piece as she loves cheese pie! Yours is perfect and highly recommended! Wish i lived right on your street! YUMMY! Not
Easy to order. Arrived on time. Delicious! Brought back memories of my beloved Welsh grandmother. Just last summer a cousin and I were saying we wished we could have someone deliver Welsh cakes to us. What more could I ask for? Thanks so much for this wonderful treat!
They are absolutely gorgeous. So beautiful you can't help but want to eat one which is just exactly what I was looking for. The flavor over the moon! Absolutely delicious each and everyone. I liked everything about the product.
Ordering was easy; tracking was accurate, delivery was on time. We received one incorrect item and were able to remedy the problem via email in a very efficient and pleasant manner.
We have already placed another order. Great website.
Lobsters arrived spoiled this summer. They agreed to a credit which was never applied to my account - it apparently went to the gift giver. Will not honor a new order since it's 100 days past not 90. They will not answer the phone or return an email. Maybe this is on me but I suggest avoiding. My personal feeling is that I had a ruined birthday dinner and significant aggravation. Worst gift ever.
Easy to order, delivered on time, I ordered for me, my mother in law and mom for mother's day. Everyone loved it. Especially nice to be able to share some love via good food, while everyone is social distancing.
I sent a birthday treat to my brother in Virginia but then he got trapped in Maine! Your team was on it and helped change the shipping address! He was stoked to receive his New York brunch! Thank you!
Don't order anything from these people. Worst customer service I have ever experienced. They upsell you for guaranteed delivery, don't deliver the product you pay for on Valentines day, then tell you to read their shipping policy when the fruit arrives a week late, and rotten. Unreal. This is of course, after you talk to their customer service with template responses for 2 weeks. Absolute garbage pile of a company.
Pies were great. My father used to bring home meat pies from Paterson NJ back in the early 1980's. This was a nice reminder of the past. Yes, I will more than likely buy again. All tasted great and were easy to prepare.
The cake slices arrived on time and in perfect condition. I was very pleased since it was delivered to my Florida friend and our weather has been hot! She let me know right away that the cake is delicious and will be enjoyed!
I sent this as a Birthday gift to my adult son.
It arrived on time, as promised which happened to be the day of his BD.
He was surprised, enjoyed them.
Really clever especially this time of summer when you cannot send chocolate.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbelly has a rating of 3.4 stars from 25,799 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Goldbelly most frequently mention perfect condition, customer service and time delivery. Goldbelly ranks 1st among Food Delivery sites.
Hi Edward,
We're so sorry for the complications with this order. We appreciate you giving it another try with the reshipment we set up. We hope the order was enjoyed much more the 2nd time around.