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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Great variety of items! The best of the best that USA has to offer. Unique gift for someone. I've sent pies as gifts and the receiving people we so pleasantly surprised! They loved those top quality pies.
Able to get our favorite cake shipped to us in a few days. We were going buy it in person and carry it back on the plane from NY to Florida, but by using goldbelly, we had it delivered within a few days of our return at a cheaper price..
Such a great taste. After trying a few of their options, I've stuck with When Pigs Fly because of the wonderful taste that is unlike traditional Mac & Cheese.
I love Guss's pickles and have been ordering them for years. I appreciate the free shipping and the discount.
Very disappointed. I thought they were going to be big like the picture
Brings back memories of a place and time from my past
My stepfather said it was the best he had ever had. My mother, who usually skips pastry, could not resist and loved it as well.
They are packaged so beautifully, and were delivered fast! My husband loves them, thanks again.
I have ordered from Goldbelly for myself and gifts many times. The customer service and selection is fantastic.
Placed online order with Russ & Daughter's and received prompt notification of confusion.
Order arrived overnight.
One could not ask for better packing of the purchased perishable products.
The best I've lever seen.
The purchased items are delicious.
I rate the service and Goldbelly 200%.!
Actually, I didn't care for the pie in the least. Just way to sweet, too much sugar. No tang at all. However I gave the sizable remainder of the uneaten pie to some friends of mine, (who happen to be from the U. P. in Mich. They loved it. I think they will order another one soon.
My food was delayed. It was pudding and by the time it got to my house it was on the warmer side and I didn't feel comfortable feeding it to my children, Nikki took care of it and sent out another. Still waiting on that one but I really liked how prompt she was
As good as when I've had the sandwich at the Central Grocery! And delivered on time.
Fast, easy, able to find what I wanted and it was delivered when it said it would be.
Packaging efficiency accurate representation of product...
Best tips and ribs ever, such a special treat. My husband loves to brisket.
Best pie I've ever eaten.
Turnaround on order was great.
Pie was packaged so well that not a crumb was broken.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.