On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The cookies were fresh and delicious! They arrived as scheduled and were packed very well... no broken cookies! Yay! The crispy cakes were also packaged nicely and ready for gifting.
I was skeptical about having to go through Goldbelly, but service was fast and easy.
It was delivered in perfect condition, the food was delicious.
It was all good but way too expensive for me to recommend it.
Great delivery updates. Chance to taste new things.
Carlos bakery shipped fast and delicious, Ferrara both products were very dry tasting and old
Good service, arrived on time, was pretty good pizza
I like the different food options you bring to the table.
Delicious! Fast shipping and the packaging was excellent!
Love the peanut butter cookies dipped in chocolate. They're moist and flavorful. If you prefer crunchy cookies, Monica's are not for you. I have tried some other flavors and they were delicious as well.
Manhattan foodie here loved my order from Phil's. Tho my Lazy Man's Bouillabaisse traveled clear across the US to reach me, it arrived carefully packaged, still perfectly frozen, and contained much more well-seasoned seafood than I expected. Will reorder.
Arrived when it was supposed to, great quality, well packaged. A great surprise gift for my husband who hasn't had a SK&C sandwich in over 5 years!
Such a great idea. Easy to order. Arrived on time. Love by the receiver
Prompt delivery in secure packaging that kept the ice cream cold
The cookies I ordered were delicious and arrived in plenty of time for Christmas!
It is easy to find something unique. My daughter loved the cakes.
Smores were good and came on time. Pie Holes arrived 4 days late and therefore late for birthday and a little stale. You did give a refund, but would much rather have had the pies for the birthday.
It was not hard to order and the product arrived quickly.
The cake was stale. I could tell it would have been very good otherwise.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.