The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
The meat was good and I liked the cardboard packaging. Styrofoam is awful.
Variety of regional foods. Great idea. The Banana Pudding from Magnolia Bakery was out of this world!
Both items came packaged in ice. One was totally thawed but that was because UPS delivered them very late in the day.
GOldbelly has a great selection of fabulous specialty foods. The Yonah Schimmel Knishes are wonderful!. THey came well wrapped in an insulated container so were fine even thou they sat outside our house all day. Can't wait to taste them all and to share some with our friends. Great to be able to have authentic New York knishes
A 10! Easy to complete order & it arrived on time!
Speedy send out in careful packaging, good communication (order info and shipping updates). Variety of top vendors.
Great food. It arrived when expected and was packaged with care.
Timely delivery, nice selection, reasonable prices.
Ease of use. Dependable service and delivery. The 20% coupon helped me to make the decision to order the Italian cookies.
So easy to order. The sticky buns from Flour were delicious!
Quick and efficient service on my order I will definitely order again and recommend you
Excellent sandwich. Every one loved it. Will order again.
Executional quality and great taste. And the bread could not have been fresher! Loved it!
My orders are always quickly filled. The orders also arrive on the day you say they will arrive.
We ordered the brunch for 6 and it was absolutely fabulous. We sent this to friends for Christmas.
I love this service! I think it is genius! I have told everyone I know about it, probably more than once :)
It was fresh tasting and a lot higher than others I have had.
I'm excited to bring Bauer's Modjeskas to my 4 sisters on Christmas.
We live in California but we were born in Louisville and modjeskas were a delicious part of our childhood.
Ordering was easy and the modjeskas arrived in perfect condition.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.