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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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It was easy, so prompt, and the recipient was over the moon about it.
Order came on time and the person receiving the gift just loved it!
Ease of ordering, free shipping, get to use points. I also get to ship a unique item to a friend.
The quality of the food was amazing and the packaging was sensible and not wasteful. All in all a wonderful experience.
I could get old world bakery item from New York. Shipping was fast and arrived when scheduled.
I bought this for my husband for his Christmas gift. He is so happy he says this is the best gift he's ever received and reminding me his birthday is in April lol thank you so much
The whole process from order to delivery went without a flaw. These were gifts for the holidays, and each was delivered on time.
It was great! Cake was well received and a showstopper. Pecan Pie & Cheesecake were favorites & I would buy separately. Would definitely buy again & want to see what the next flavor PieCaken will have :) Hope we don't have to wait for another major holiday.
Very good something that you dont see around that often.
The smoked salmon I ordered was a gift for my son. He stated that it was the best he had ever had and that boy knows his smoked salmon!
Was fun to try food from around the United States without leaving the house. Ordered things that had free shipping which made it even better.
These pies are soooo delicious. If you've ever eaten traditional British savory meat pies and liked them, then you'll LOVE these. I'll be ordering more.
It was easy to order, the cookies were fabulous and everything was secure and non broken. Packaged very nicely!
Made my Dad happy. Arrived as scheduled and he said it was delicious. Thank you
Fast delivery. Food was frozen and in perfect condition. Delicious!
I moved to SC from NY... no juniors here. Next best thing deliver! It's come perfectly packaged & is just as delicious
Lots of options of bakery's and shops to choose from.
Easy to order great products and they were delivered on time.
Easy ordering, delivery was on time and they have great products
Delivered when they said it would be. And it arrived in good shape to process.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.