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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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It was a gift to a friend who apparently thought it was good
The order was on time, fresh and exactly as described.
Great communication. Ease of ordering and the product was shipped as promised.
Food was fantastic! Well packaged, delivered on time it
Cakes arrived on time and perfectly wrapped and boxed. Both tasted like visiting my great grandmother and great aunts in Mississippi. Delicious!
Amazing service! We grew up in the SF Bay Area and It's It bars were my dad's favorite. This totally made his Christmas!
Fast, fresh and delicious. SO much fun to serve cheesecake and bagels from New York for Christmas in Virginia!
Everything came on time, boxed very well and the instructions are fabulous!
Ease of ordering, quality of product, timely delivery
Excellent delivery, packaging, flavor and appearance of product.
Everything about the order the cake delivery and the cake was excellent... first time to use goldbelly but will again... the cake is delicious and the instructions perfect... will surley recommend... Nanc y allen
Excellent bagels and quick delivery. Bagels are fresh and delicious
Delicious! It is like a gooey brownie that taste like a butter cake. My son asked when the next order was coming!
The cookies were great! Fresh and crispy and flaky!
Know that the product is very good and it's easy to order and schedule delivery
It was perfect! Tasted as good as I remember having one in the berg.
Easy to place order. Packed well and delivered quickly even during holiday season. Excellent product as well fro Carnegie Deli.
Full of nuts, not too sweet, taste really good, well balanced
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.