After I entered the wrong shipping address Shelby from their customer care team returned my email within hours and corrected the address to the proper one for me. No waiting on hold, no fuss, just amazing customer service! So thankful to them for that and love the fun gifts that can be delivered! So much better than a boring gift basket. They have a return customer for life.
I ordered this cake for my nieces birthday. We were all so excited but that didn't last long. The cake was horrible. I've had freezer burned food in the past and that's what this inedible cake tasted like.
After multiple attempts to let goldbelly make this right, all they want to do is give me a coupon to order again.
Why would I order again when they didn't make the first order right?
This company takes your money and you get what you get and actually think you'll just order again after they failed so miserably.
ZERO STARS!
My order came with most of the dry ice melted. The pizza crust was crumbly and tasted a bit rancid. I contacted customer service and they agreed to send me two more. How could anyone ask for more? This was my first order. It won't be my last.
The Carlo's bakery rainbow cake was maybe the best cake I've ever eaten in my whole life. And it was beautiful to boot. I was a little worried when the UPS driver arrived carrying my package on its side when it was clearly marked with an arrow in the opposite direction!. But no fear. It was expertly wrapped on the inside and still frozen on the dry ice so the cakes were in pristine condition. We stored them as directed in the fridge to thaw overnight and the next day when we had them to celebrate my daughter's birthday, they were fantastic! Bravo! I will be ordering again.
I had ordered an item, received the wrong item, an expensive item, btw (for me). Frustrating, but feeling a little silly complaining during our current global situation. Yet, GB took care of the situation, and all is good. Everyone out there, stay safe and healthy, and eat well.
Bought 200 oysters for $300, what a waste of $300 good dollars. The oysters were small quarter sized and hardly worth the effort to open and eat. The oysters had almost no flavor. I got several handfuls of oysters for the money, total rip off...
Never again will I buy from this company!
Don't order from Goldbelly if you want your item in time for a holiday, party, or other special occasion. Estimated delivery dates, even when Goldbelly charges you more for expedited delivery, are a joke. Our order is two days late with no estimate for when it will get here. The company is taking no responsibility for its failure to deliver.
I love being able to get Gus's pickles delivered to my door - there are none better Anywhere. Thank you.
I would be excited by this at any time, but I am more than anything grateful to you for persevering during these dark days. I relish the 'normalcy,' but I know that comes at risk to all of you working. I light candles for your safety.
Everything. E-mail updates were helpful -- not too many not too few. Order arrived as expected. The delivery person had the good sense to put the box OUT OF VIEW of the street (thank you!)... Amazon often props them up against our door in full view, which then helps people steal them!
Package arrived within 3 days of order.(PA to AZ) This was a Mother's Day gift and my Mom, a Pennsylvania "expat", was thrilled to have some of her favorite PA foods shipped to her door. Everything arrived fresh and in perfect condition. Great job! We'll definitely be using your services again.
These bagels taste like real New York bagels! They are delicious, appropriately chewy and arrived freshly packaged and right on time. I will definitely order again (in fact, this is my second order in a month!)
Everything went very well.
Especially appreciated the time stamp on the delivery as I was able to notify the recipient, who lives in a large apartment building in NYC, that something was waiting for him downstairs.
Food delivered with very minimal loss, live and healthy (clams and muscles). The salmon and halibut smelled like they came from the ocean only days ago. Being in Nebraska, I can't find anything like this experience.
Okay. My first experience with gold belly didn't turn out so well, so I blasted them everywhere. They apologized and sent me a refund to use however I chose. I ordered tipsy ice cream.
OH MY GAWD. I cannot come close to praising this stuff enough. SO delish! As happy as I can be.
Hey Cherie! Thanks so much for allowing us to make this right for you! We look forward to you enjoying many more orders with us in the future.
Everything has been arriving very quickly and has met all expectations and beyond. We are in the extremely vulnerable group for danger from this virus so finding Gold Belly has been a life saver. Thank you.
Ordering was easy; feedback as to confirmation, tracking and subsequent delivery went smoothly. Product, as always, was packed perfectly; delivered on time and was perfect for a family celebration that all could not attend. Thank you.
Great experience! Packaged well, arrived earlier than expected. Cake was fresh & delicious! Entire experience was beyond my expectations! Plus, first time user discount made it hard to say no! Looking forward to my next order!
Everything went well! The delivery came in exactly on time and the packaging was beautiful! The pie extraordinary, just how we remembered it when we had it in Rhode Island from our cruise day excursion!
THANK YOU so much- several people have looked at your sight to see what else you have :)
I had ordered bagels for a surprise for my wife. They arrived very fresh and individually wrapped [some were in sets of 2] so we didn't need to do anything but leave a few out to enjoy and put the rest in the freezer!
The order was on time. Good price for the Chicago Dog kit I bought as a Father's Day gift. It was so easy. I am already recommending your site to all my friends. Thank you for helping me give my husband a great surprise!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbelly has a rating of 3.4 stars from 25,799 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Goldbelly most frequently mention perfect condition, customer service and time delivery. Goldbelly ranks 1st among Food Delivery sites.
Hi David,
Thanks for your review. It looks like one of our team members assisted you with this promptly. Thanks for the feedback and we hope you enjoy something else with us soon.