How would you rate Goodrx Gold?
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Oklahoma
1 review
4 helpful votes
Follow frank g.
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This is an app based program which is already been penalized and had a settlement with the FTC for selling your financial and private information to other vendors. They're scumbags avoid them that goes for their doctors too they're quacks. Sometimes the cheapest definitely is not the best

Date of experience: July 7, 2023
Florida
1 review
1 helpful vote
Follow Duane K.
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Best prices
October 23, 2021

GoodRX has consistently had lower prices for both myself and my wife's prescriptions. Only downside is that the best prices may require getting the scripts from more than on pharmacy. Two of my wife's prescriptions are cheapest at Winn-Dixie pharmacy and two others are cheaper at Walgreens. They are close to each other so it is no big deal.

Date of experience: October 22, 2021
Michigan
1 review
0 helpful votes
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Don't waste your money
February 10, 2024

I subscribed to try to save money. Four weeks later and I still don't have my prescription. Every 2-3 days I call or message them for an update only to get the runaround. My pharmacy still hasn't even heard from them. Total waste of money.

Date of experience: February 10, 2024
New York
1 review
0 helpful votes
Follow Peg S.
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I opted for the GoodRX Gold plan, which did save me money. I had just retired and had no prescription/ health insurance at the time. Being a diabetic and heart disease sufferer, I needed help with savings. $99 annually was doable for my budget. Fortunately the State came through with an insurance plan for me. So, bring as I still had 8 months of service left I canceled the Gold plan. I contacted customer service for an ETA on the pro-rated refund. She told me there would be no refund. I asked 3 times before I had to threaten the Attorney Generals office and the BBB, along with every media outlet I could find. They then returned my partial payment of $46.36. I think it should've been more, but was done with them. And BTW, I can't remove my bank card info from their site. I emailed about that today and will keep an eye on my card come August.

Date of experience: January 29, 2024
California
1 review
0 helpful votes
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Definitely helps save money
September 5, 2022

I love GoodRX. I signed up for the Gold membership because it used to save me $20 on my prescription. Now I have Medi-Cal so my Rx copay is $0 and I don't currently use any other medications, so I didn't have a use for GoodRX any longer. I called for a refund and they issued it without any concerns or issues! I would highly recommend checking the company out to see how much you can save.

Date of experience: September 4, 2022
Indiana
1 review
9 helpful votes
Follow David B.
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We were offered the annual membership, saving us a couple of months' cost, with the understanding that we could cancel this at any time.
After a few months, and the price of different drugs had changed, we realized the GoodRX Gold offered us no more savings than GoodRX. We called to cancel, and we could easily do so, but they would NOT refund of of the unused months left on the annual membership.
We thought cancelling meant a refund, but it does not!

Date of experience: October 1, 2022
Utah
1 review
15 helpful votes
Follow Collin P.
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Terrible.
September 1, 2021

You basically pay a subscription to not even get a discount. The free version of the service is cheaper a majority of the time, so you'll be paying more for the "gold" service AND your medication.

Do yourself a favor and stick to the free version. It's better than "gold".

Date of experience: September 1, 2021
Texas
2 reviews
3 helpful votes
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Best company Ever!
July 28, 2021

I called to cancel my paid membership. I have never used it. My medicare supplement wouldn't pay for my pain med. I got RX Gold and went to CVS with the card to get it. They attached a coupon to my account so I didn't' need Rx Gold for it. The Rep was so nice. He checked and saw I never used them, so without me asking he credited me for every month I was charged! Most companies do all they can to get and keep your money and make it hard
To cancel. I hope their business thrives. I cant say enough about their service!

Date of experience: July 27, 2021
Florida
1 review
13 helpful votes
Follow Dorila L.
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I'll keep to cancel my su subscription to GoodRXGold. I've been paying g $9.99 for several months and I haven't not even 1 discount for my prescriptions. It was so easy to subscribe but now I don't know how to cancel it.

Date of experience: June 15, 2021
North Carolina
1 review
1 helpful vote
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Fraudulent and misleading
September 5, 2023

I was a good Goodrx Gold member and received a prescription for a fairly common issue. I found a pharmacy with the lowest price and had it sent there only to find out they didn't accept Goodrx and the $8 quoted prescription was $16. I called them to tell them and ask for the difference of $8 and all they did was call the pharmacy and verify they didn't accept their program. I wanted the whole membership canceled but she only refunded one month and didn't cancel the membership entirely.

Date of experience: September 5, 2023
Florida
3 reviews
0 helpful votes
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Crooks
February 10, 2024

So sleazy was the "gold" offer, without a price quote or payment detail, I've cut up my GoodRx cards and will utilize another discount prescription provider here on. Who knows what else they're scamming with respect to your prescriptions?

Date of experience: February 10, 2024
Florida
1 review
5 helpful votes
Follow Kenneth W.
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I drive a truck for a living and signed on to GoodRx in order to see an online doctor. Before they took my payment information they asked me for my medical history, and to upload a picture of my state issued ID and a selfie. Then they took my payment for the doctor visit along with a separate $9.99 for good RX gold membership. Once they got my money then they told me that I needed to take a picture of my prescription bottle. I did not have it where I could get to it. Ask them why they did not get this information before they took my money? Long and short they refunded the cost of the doctor visit but the 9
99 that they took out for this membership crap they would not refund. They are very misleading and sneaky. Do not sign up for their doctor service or their prime membership.

Date of experience: May 11, 2022
Florida
1 review
4 helpful votes
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Nothing but run around
August 25, 2022

I signed up for this yesterday. First had lots of problems getting signed up but they don't help you over the phone. Today I did telehealth and got an Rx but it was never sent to the pharmacy. First-person told me she can't help me 2nd person finally did because I drove to the pharmacy and was not at home They have no supervisors available to speak to and they have to call you back. They do callbacks at end of the day. That will not fix my problem. It is 3:25 and I have spent my whole day trying to get this fixed.

Date of experience: August 25, 2022
Ohio
1 review
5 helpful votes
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Some kind of joke!
November 10, 2022

I signed up for the gold membership. I needed a refill of meds for my nebulizer so I chatted with a "provider" online. I told him I had a nagging wheeze and needed a refill until I can get in to see my DR. He said I was having an asthma attack and I needed to go to ER now! Really? I've had asthma forever. I know when I'm having an attack. I kept chatting and he was gone! Lol... I got scammed out of 19 bucks for nothing! I cancelled my membership!

Date of experience: November 10, 2022
Florida
2 reviews
14 helpful votes
Follow Linda T.
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This "upgrade" to Good Rx is terrible. Don't do it. First of all, the prices are not better and some are even higher that just using a Good Rx coupon at your own pharmacy. They are very good at transferring existing scripts over to them -- but then the scripts get "lost" in the system. So refills are impossible. I am trying to track down the pharmacies they transferred my scripts to in order to get refills (could only do this with the help of my Publix Pharmacy). What a run around. It will be easier for me to just call the doctors and ask for new scripts. Stick with Good Rx coupons and your own pharmacist.

Date of experience: January 22, 2021
New York
2 reviews
4 helpful votes
Follow Scambuster J.
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Good RxGold is a SCAM!
February 24, 2023

Good Rx Gold advertised prices at pharmacies are much lower then what the pharmacies will actually sell the prescriptions for. The prices that Good Rx Gold advertise are not accurate or reliable in spite of what Good Rx claims - which is that Good Rx has contractual agreements with pharmacies concerning pricing. When Good Rx Gold is made aware of these price difference, Good Rx may phone the pharmacy but the pharmacy will ultimately not change their price to what Good Rx Gold advertises. Paying for a Good Rx Gold membership is therefore a complete waste of money. Pharmacies should ultimately stop Good Rx Gold from this deceptive advertising and put an end to the 'bait and switch (prices)' scam.

Date of experience: February 24, 2023
North Carolina
1 review
9 helpful votes
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I was able to find a coupon for the generic of Allegra D. The trick is finding a pharmacy that will honor the price. GoodRX is a joke! Why publish the price if nobody accepts the coupon.

Don't waste your time.

Date of experience: November 20, 2019
New Mexico
1 review
4 helpful votes
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In order to use it, you have to know EXACTLY the details about the Rx your doctor ordered. You would have to call the pharmacy IN ADVANCE to get this info. The website is NOT HELPFULL.
This the WORST service for which you pay $9.99/month to use. CVS does NOT recognize it. I am glad I asked for a refund for this worthless waste of money.

Date of experience: June 3, 2022
Pennsylvania
1 review
7 helpful votes
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Bait and switch rx prices
February 11, 2022

I recently signed up for goodrx gold after seeing that my medication was available thru goodrx gold for $134 at a local chain pharmacy. When my prescription was filled, I called to check the price and was told that it was $341. I had them check that it was thru goodrx gold, and they confirmed that that was the actual price. They suggested that I call goodrx gold customer service. When I did so, and finally got thru to a human (34 minutes later) the rep told me that many of the prices shown on the gold website were incorrect, and that to get the actual price I had to look up the med on the goodrx website where it would show both the goodrx and the goodrx gold prices. When I did that (at the "official goodrx site-compare prescription prices" it showed ONLY the goodrx price. NOTHING for goodrx gold. Goodrx gold charges for membership, renewing monthly, so you must enter a credit card with security info to get the gold card. Is this a phishing scam to get my card info? Looks like it to me. I just cancelled that card with resulting hassles. BUYER BEWARE!

Date of experience: February 11, 2022
Michigan
1 review
1 helpful vote
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Good RX saved me money!
December 13, 2020

I have no idea why anyone would say that Good RX has not saved them money? Every since they started I have used the app an to be able to just compare prices saves u money! Let alone every thing else the app provides u with... a lot of information about the drug... my experience using Good RX, in the beginning, pharmacies did not like them, in fact one pharmacy told me I could only use on 1 prescription! So no one can tell me it did not lower the cost of drugs an caused pharmacies to compete an then to counter Good RX pharmacies started their own memberships an drugs were sometimes cheaper than Good RX! So all the way around I have saved money! And now with the gold card how can anyone say it does not saved them money? Thank u Good RX for the saving I have received an the information on drugs too!
A couple improvements u could make to the app:

Go directly into med list skip the yellow Good RX page
Acknowledge when u r already a gold member show that pricing an stop asking me to become a gold member
Also I think it is normally keeping track of meds I have looked up but doesn't always not sure why?

Date of experience: December 13, 2020

Overview

Goodrx Gold has a rating of 1.9 stars from 26 reviews, indicating that most customers are generally dissatisfied with their purchases. Goodrx Gold ranks 8th among Pharmacy sites.

service
11
value
11
shipping
5
returns
4
quality
9