Gogroopie, Got to be the worst company I've ever dealt with. I returned a dash cam the day after I received it as it was not as described it was supplied by a company named Hirix International Ltd. Emailed Gogroopie to say it had been returned to Hirix and they( Gogroopie) repeatedly ignored my emails. Looked up details of the company Hirix and found it was a one man band with assets of £5000!
Both companies have terrible reviews and I will pursue them via PayPal to try and get my money back. They should not be trading!
I bought a voucher for a Tooth Stain Cleaner from Gogroopie.com and was very pleased with the results. I noticed a noticeable difference in the colour of my teeth and it was very cheap to buy. It also arrived very promptly with communication throughout the whole buying process.
I had to redeem an item twice, I have payed twice and when I ask my money back they said " your voucher has been redeemed, please wait 21 days fir delivery ". I have proof them about both payments and they ignored my. Don't waste your money!
Purchased a Teddy Coat size 12-14
Coat arrived very large and had an XL label. Complained it was the wrong yo gogroopie who put me in contact with the seller.
Seller are based in China!
Said they had converted size to english and it was a size 12-14
It fits someone who is a size 18 so obviously not.
Said to offer a refund I would need to return coat to china and pay the postage which would probably be what coat is worth.
Left with a coat I cannot wear!
Seriously, I buy alot online but this is the worst I ever had to deal with. I have been overcharged and all I get back is uneducated replies, not a brain between them, after 5 weeks I still have not received my order, my advice is steer clear of this hoax site.
I ordered Rattan Garden Furniture and the sum of £179-00 was taken out of my account in June. I contacted them by e-mail to ask if the furniture was being sent soon and they replied by saying that my voucher had expired and they could offer me a credit voucher as a good will gesture. Good Will Gesture? I explained that I did not have any vouchers to redeem and that I had paid the amount in full. Now they say that I can have a credit voucher to redeem with them but not the furniture, but I did not want anything more to do with them. I explained that I simply wanted my money refunded and would not trust them again and that this seems like a scam. Guess what! NO REPLY
I recently bought a couple of bracelets which claimed to have 90% off. I received these today, these must be worth a couple of quid, definitely not worth the price I paid for. So disappointed, I wish I had read some reviews before purchasing these! I wouldn't even give the one star. It deserves NO stars.
They may offer 'bargains' but it is not worth the hassle. I exercised my voucher immediately on receipt. The merchant did not deliver - insists they did not get order from Gogroopie. GG say they only contract to provide the voucher and have no responsibility to ensure delivery. 6 weeks on i am promised my money back... but that isnt' really the point is it?
I've just been told after calling several times they will apply a credit to my Dads account, this has been done according to them but when he goes to spend them, they are aren't there. A screen shot was sent on Sept 19th and I was told it would be dealt with but it hasn't. I have called so many times they take over 30 mins to answer and do nothing to help. Do not use this sight they just take your money
Ordered a dog harness for my two year old cockarpoo I ordered a Medium I received x/s so small it would,t fit her when she was a puppy, I also ordered a Mistery Mega Box £12.99 and shipping £4.99 I received it 11 days later 10 plastic toys like the ones you have in Xmas crackers, I am waiting for another Mistery Mega Box I sent for before the first one arrived. I wish I had read the Reviews before I ordered these Mega Boxs.
Let's go to the court on this gogroopie together!
So, how can we take them to the court, I can see, we are the army of people who are really nit satisfied from them? Do we have to let this kind if companies to rob us?
One item was duplicated and never arrived or was refunded. Another, a fan, never arrived and not refunded. A third never arrived and not refunded. They pass the responsibility on to the company who you have no chance of contacting. This company does have genuine offers but if the supplier runs out of goods you are on your own. Its up to me now to take this to the small claims court
DO NOT trust this company. After purchasing a mystery santa deal in November, I received an item that wasn't included on the list of possible items I would receive. Also, the item I received wasn't anywhere near the value of what I had paid for the mystery deal. For 3 months now, I have been trying to get a returns label to return the item for a refund. I first tried using Resolver and only last week put a complaint into Paypal as that is the payment method I had used. Finally today I received my refund. Totally unacceptable GoGroopie tot keep this going for 3 months! I will definitely be taking this further by reporting them to Trading Standards!
They are a shocking company that I don't truely believe is even real. They would never have refunded me if I hadn't kicked off. But my elderly mother didn't kick off and didn't get refunded until I stepped in. They take advantage of the vulnerable. They are considered artists avoid avoid avoid
I sent an item back to them and I have not had money back of even heard from them. I would never use them again they are a con. No way of speaking to them and do not reply to any emails
I made a mistake on buying a voucher, I didn't use the voucher and asked for a refund but they have refused as 14 days have passed, don't really see what that has to do with it as I haven't used the voucher, they also overcharge on postage, wouldn't use them ever again
Never again will I buy anything from these, purchased two Henry Hoovers they took weeks to come and they were both secondhand, I'm absolutely appalled with this, second hand hoovers and they are selling as new, these should be prosecuted,
This is a terrible company to purchase from. Bought a faux leather sofa bed on the 9th June 2018. I wasn't informed when it will be delivered so I missed delivery 2 times. I called them to re-arrange delivery but was told I have to pay for delivery again which I refused and asked for the order to be cancelled & my money refunded. I was told I will be refunded less the original delivery charge which I agreed to as I was really fed up with their customer service. And almost a month later, I'm yet to be refunded. After several calls, all they keep telling me is that they are awaiting their manager to approve the refund. This is highly insane and looks to me as a fraudulent company.
In April we bought a voucher forb12 bottles of wine. These should have been delivered by 24th April. When they didn't arrive gogroopie facilitated my communicating with the supplier direct. I received no response, supplier has now disappeared and gogroopiehave ignored my emails. I can't afford to lose £50. I will never use this company again
I am sure if you read the fine print then you may understand the 'sales model' built around a voucher system. Essentially you see a product at a great price - then pay for it (at the agreed price) then they send you a voucher which I now understand you have to pay for (on top of what you already paid).
If fail to buy the voucher you potentially lose your money. Again for low cost items - the so called 'bargain' is no longer as good as it seemed.
I don't think one could establish the voucher price (even if you knew you'd receive one) befor eyou pay for the initial goods - could be wrong - I'll just avoid in future.
Customer service very poor.
Overview
GoGroopie has a rating of 1.3 stars from 192 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoGroopie most frequently mention customer service, trading standards and full refund. GoGroopie ranks 251st among Daily Deals sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members