28 June I placed an order for toilet and kitchen rolls and submitted the voucher as per instructions. I was told the order would be sent out on 30 July or just after. It never came so I contacted them. They said I could not have my money back as the 14 day cooling off period had lapsed and if I wanted my goods I now had to pay an extra £5.99 as I had not placed the order. Would that be the order I`d paid £19.99 for and been given a delivery date I asked? Countless emails exchanged hands and almost all by different people. I then took it to PayPal and filed a dispute. BINGO! It has finally worked. I know it is not a vast sum, but please follow my steps and good old PayPal will save the day. Go Groopie? Never again avoid them.
I ordered two kids blankets in September. I am still waiting for them. I keep receiving generic emails telling me they are on their way. This is obviously untrue. I emailed to inform them I would be posting a negative review and they have not bothered to reply. Do not buy from Go groopie.
Never buy anything from them. Once you submit payment your money gone. They steal people's money. They never reply your email and there is not any phone number. I returned something that I ordered from them, but they didn't refund me at all. They trick people. Please be careful.
I ordered some soap in March and it never arrived, it's now June 18th. They lie through their teeth and are seriously dishonest. I can only conclude this is a scam, they took my money and did not deliver. Avoid like the plague is my recommendation
I ordered an item on January 24th which I never received. No acknowledgement or refund from this company. Thieves!
24 Jan, 2022 | Dual USB Solar Power Bank With Flashlight - 3 Colours | €9.99 | *******927
6 off parcels still to be delivered. All from different merchants as there put it whoever hires these merchants should be sacked i would like my cash back. I have emailed them every day /phoned and even emailed the companies to no avail. Would i be allowed to charge intrest as now i feel as have lent them the money. Live in hope of delivery some Christmas but which one?
This company is a scam. Its has taken my money for goods and money for postage of goods that have never been sent. They said the money would be refunded within two weeks but this has not happened. They have had my money for five months. They think that hard up people will pay to get cheaper goods and not complain. I am complaining and hope that they stop cheating people.
This is a CON company be warned.
First of all you make a payment and they don't email you the payment receipt (purchasing knowledge letter).
Second of all, after getting hold of your money they won't post out the item,
Third of all, they cut off all communication with you (what a F... Con Company)?
Now I have asked PayPal to step in to get my £199 full refund from them.
I bought a couch off this site and the man who delivered it was so horrible he literally dragged the couch along the path the only time he lifted it was in the house now there's all marks and stuff coming off my couch
Simple... just never use this platform. Their customer service is disgusting, they take a week to reply to an email, and then another week to reply to it again, so can can take months to sort things out.
Also, the products on this site are cheap crap and from abroad.
The product supplied by GoGroopie does not work. I have sent three messages via their website asking for return instructions they have failed to respond. My attempts to get through on the telephone have also failed as they never answer. I have written to their London address but do not expect a response. Extremely poor customer service. I do not expect GoGroopie to even respond to this review.
I have had nothing but trouble from this company over various issues where they have taken large amounts of money from my bank, involved a company called a Resolve they are no better, I order on line all the time but will never use this company again, I advise all not to ever use them. They are a con with no form of contact
Order not received refund not received after many emails problem not resolved stay away it's a con they do not seem to be bothered once they have your money and they blame others rather than take responsibility themselves.
I sadly have four separate disputes with this irresponsible company dating from October to December 2017. They do not reply to emails and have no respect for customers. I have sent two recorded letters to their HQ and still no response. They should not be allowed to trade, I have items that never arrived, faulty items that I have paid to return but have not received a refund and items where I order two of and only one arrived but I was charged for two. They should be made to sort out customer disputes and issue appropriate refunds and then forced to close down. This system forces minimum of one star but they are not worthy of that
Bought an extendable hose, after waiting for over 2 weeks for delivery only to find the worst piece of crap I've ever bought. It fell apart the minute I connected it to my tap
I placed an order today but very quickly realised that it is something not right! Within half an hour I wrote to them and requested cancellation before redeeming so called 'voucher'. There is no answer when I tried to ring the number on the website, When I called the reception at the address in London (which is on the company's website), I was told that this company is not physically based under this address. It sound like it is another dishonest online business and whoever is running it, is not doing a great job. When I read your reviews I am even more convinced that I made a big mistake by placing an order in the first place! I am waiting for the order cancellation and a refund.
Bought a few products from here plants are great some things I'd not looked at measurements just product and we're a bit smaller than I'd imagined but that's my fault not the site overall I've been satisfied with my purchases and continue to use site
I thought that I was placing an order that had free delivery but in reality I was actually buying a Voucher. You then have to redeem the voucher at which time a 10% charge was added for delivery, and no delivery date was given. To find the delivery date you are instructed to read the fine print on the voucher, which informs you that the delivery will only be made within 14 days.
When I made the purchase I was assured that could cancel it within 14 days, but the procedure to do this is complicated and subject to a host of conditions and it is not guaranteed Stay well clear of this company, which in my opinion, trades in a most unethical manner
They took my money then told me my voucher was out of date. I didn't realise how this worked. I believed I had ordered a product and was waiting for delivery. When I questioned this they said your voucher is out of date. Now they won't reply to my emails. Stay clear of gogroopie. Scammers
I thought this company was good value for money until I ordered a coat from them when it arrived it looked like a rag I e-mailed gogroopie and was told I had to send it back to China it was going to cost me £37.50 to send back the item it cost me £19.99 plus p&p £3.99 in the first place I have been arguing with gogroopie I told them they need to let people know where these items are coming from they are drop shipping which is illegal and they need to be stopped
GoGroopie has a rating of 1.3 stars from 192 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoGroopie most frequently mention customer service, trading standards and full refund. GoGroopie ranks 251st among Daily Deals sites.