logo

GoGroopie
This website seems to be closed. Find similar businesses

business logo of GoGroopie
gogroopie.com
GB
13 reviews
15 helpful votes
Follow Stephen W.
Unfollow Stephen W.
Send Message
Share Review
Report Review

Money back.
August 12, 2016

28 June I placed an order for toilet and kitchen rolls and submitted the voucher as per instructions. I was told the order would be sent out on 30 July or just after. It never came so I contacted them. They said I could not have my money back as the 14 day cooling off period had lapsed and if I wanted my goods I now had to pay an extra £5.99 as I had not placed the order. Would that be the order I`d paid £19.99 for and been given a delivery date I asked? Countless emails exchanged hands and almost all by different people. I then took it to PayPal and filed a dispute. BINGO! It has finally worked. I know it is not a vast sum, but please follow my steps and good old PayPal will save the day. Go Groopie? Never again avoid them.

Date of experience: August 12, 2016
GB
1 review
2 helpful votes
Follow Geraldine P.
Unfollow Geraldine P.
Send Message
Share Review
Report Review

I ordered two kids blankets in September. I am still waiting for them. I keep receiving generic emails telling me they are on their way. This is obviously untrue. I emailed to inform them I would be posting a negative review and they have not bothered to reply. Do not buy from Go groopie.

Date of experience: November 17, 2016
GB
1 review
0 helpful votes
Follow Berivan O.
Unfollow Berivan O.
Send Message
Share Review
Report Review

Worse
June 12, 2020

Never buy anything from them. Once you submit payment your money gone. They steal people's money. They never reply your email and there is not any phone number. I returned something that I ordered from them, but they didn't refund me at all. They trick people. Please be careful.

Date of experience: June 12, 2020
GB
1 review
1 helpful vote
Follow paul w.
Unfollow paul w.
Send Message
Share Review
Report Review

Scammers
June 18, 2020

I ordered some soap in March and it never arrived, it's now June 18th. They lie through their teeth and are seriously dishonest. I can only conclude this is a scam, they took my money and did not deliver. Avoid like the plague is my recommendation

Date of experience: June 18, 2020
Ireland
1 review
2 helpful votes
Follow Mairead M.
Unfollow Mairead M.
Send Message
Share Review
Report Review

BEWARE
April 10, 2022

I ordered an item on January 24th which I never received. No acknowledgement or refund from this company. Thieves!

24 Jan, 2022 | Dual USB Solar Power Bank With Flashlight - 3 Colours | €9.99 | *******927

Date of experience: April 10, 2022
GB
1 review
1 helpful vote
Follow david h.
Unfollow david h.
Send Message
Share Review
Report Review

6 off parcels still to be delivered. All from different merchants as there put it whoever hires these merchants should be sacked i would like my cash back. I have emailed them every day /phoned and even emailed the companies to no avail. Would i be allowed to charge intrest as now i feel as have lent them the money. Live in hope of delivery some Christmas but which one?

Date of experience: January 2, 2018
GB
1 review
7 helpful votes
Follow Theresa H.
Unfollow Theresa H.
Send Message
Share Review
Report Review

This company is a scam. Its has taken my money for goods and money for postage of goods that have never been sent. They said the money would be refunded within two weeks but this has not happened. They have had my money for five months. They think that hard up people will pay to get cheaper goods and not complain. I am complaining and hope that they stop cheating people.

Date of experience: May 11, 2015
GB
1 review
3 helpful votes
Follow zeno g.
Unfollow zeno g.
Send Message
Share Review
Report Review

This is a CON company be warned.
First of all you make a payment and they don't email you the payment receipt (purchasing knowledge letter).
Second of all, after getting hold of your money they won't post out the item,
Third of all, they cut off all communication with you (what a F... Con Company)?

Now I have asked PayPal to step in to get my £199 full refund from them.

Date of experience: May 14, 2018
GB
1 review
2 helpful votes
Follow Olivia J.
Unfollow Olivia J.
Send Message
Share Review
Report Review

Couch
February 24, 2022

I bought a couch off this site and the man who delivered it was so horrible he literally dragged the couch along the path the only time he lifted it was in the house now there's all marks and stuff coming off my couch

Date of experience: February 24, 2022
GB
1 review
0 helpful votes
Follow Tony C.
Unfollow Tony C.
Send Message
Share Review
Report Review

Simple... just never use this platform. Their customer service is disgusting, they take a week to reply to an email, and then another week to reply to it again, so can can take months to sort things out.

Also, the products on this site are cheap crap and from abroad.

Date of experience: May 6, 2020
GB
1 review
1 helpful vote
Follow Richard P.
Unfollow Richard P.
Send Message
Share Review
Report Review

Customer Service?
January 6, 2018

The product supplied by GoGroopie does not work. I have sent three messages via their website asking for return instructions they have failed to respond. My attempts to get through on the telephone have also failed as they never answer. I have written to their London address but do not expect a response. Extremely poor customer service. I do not expect GoGroopie to even respond to this review.

Date of experience: January 6, 2018
GB
1 review
4 helpful votes
Follow Michael D.
Unfollow Michael D.
Send Message
Share Review
Report Review

Crap company
February 27, 2020

I have had nothing but trouble from this company over various issues where they have taken large amounts of money from my bank, involved a company called a Resolve they are no better, I order on line all the time but will never use this company again, I advise all not to ever use them. They are a con with no form of contact

Date of experience: February 27, 2020
GB
1 review
0 helpful votes
Follow John S.
Unfollow John S.
Send Message
Share Review
Report Review

Stay away
July 3, 2020

Order not received refund not received after many emails problem not resolved stay away it's a con they do not seem to be bothered once they have your money and they blame others rather than take responsibility themselves.

Date of experience: July 3, 2020
GB
1 review
1 helpful vote
Follow Linda T.
Unfollow Linda T.
Send Message
Share Review
Report Review

I sadly have four separate disputes with this irresponsible company dating from October to December 2017. They do not reply to emails and have no respect for customers. I have sent two recorded letters to their HQ and still no response. They should not be allowed to trade, I have items that never arrived, faulty items that I have paid to return but have not received a refund and items where I order two of and only one arrived but I was charged for two. They should be made to sort out customer disputes and issue appropriate refunds and then forced to close down. This system forces minimum of one star but they are not worthy of that

Date of experience: March 17, 2018
GB
1 review
2 helpful votes
Follow David S.
Unfollow David S.
Send Message
Share Review
Report Review

Bought an extendable hose, after waiting for over 2 weeks for delivery only to find the worst piece of crap I've ever bought. It fell apart the minute I connected it to my tap

Date of experience: June 8, 2022
GB
2 reviews
8 helpful votes
Follow Urszula B.
Unfollow Urszula B.
Send Message
Share Review
Report Review

I cancelled an order
March 20, 2017

I placed an order today but very quickly realised that it is something not right! Within half an hour I wrote to them and requested cancellation before redeeming so called 'voucher'. There is no answer when I tried to ring the number on the website, When I called the reception at the address in London (which is on the company's website), I was told that this company is not physically based under this address. It sound like it is another dishonest online business and whoever is running it, is not doing a great job. When I read your reviews I am even more convinced that I made a big mistake by placing an order in the first place! I am waiting for the order cancellation and a refund.

Date of experience: March 20, 2017
GB
1 review
0 helpful votes
Follow amanda g.
Unfollow amanda g.
Send Message
Share Review
Report Review

Bought a few products from here plants are great some things I'd not looked at measurements just product and we're a bit smaller than I'd imagined but that's my fault not the site overall I've been satisfied with my purchases and continue to use site

Date of experience: June 15, 2020
GB
1 review
1 helpful vote
Follow John P.
Unfollow John P.
Send Message
Share Review
Report Review

I thought that I was placing an order that had free delivery but in reality I was actually buying a Voucher. You then have to redeem the voucher at which time a 10% charge was added for delivery, and no delivery date was given. To find the delivery date you are instructed to read the fine print on the voucher, which informs you that the delivery will only be made within 14 days.
When I made the purchase I was assured that could cancel it within 14 days, but the procedure to do this is complicated and subject to a host of conditions and it is not guaranteed Stay well clear of this company, which in my opinion, trades in a most unethical manner

Date of experience: June 26, 2020
Ireland
1 review
0 helpful votes
Follow Pauline B.
Unfollow Pauline B.
Send Message
Share Review
Report Review

Ripoff
June 5, 2019

They took my money then told me my voucher was out of date. I didn't realise how this worked. I believed I had ordered a product and was waiting for delivery. When I questioned this they said your voucher is out of date. Now they won't reply to my emails. Stay clear of gogroopie. Scammers

Date of experience: June 5, 2019
GB
1 review
1 helpful vote
Follow Betty B.
Unfollow Betty B.
Send Message
Share Review
Report Review

Big con
December 9, 2017

I thought this company was good value for money until I ordered a coat from them when it arrived it looked like a rag I e-mailed gogroopie and was told I had to send it back to China it was going to cost me £37.50 to send back the item it cost me £19.99 plus p&p £3.99 in the first place I have been arguing with gogroopie I told them they need to let people know where these items are coming from they are drop shipping which is illegal and they need to be stopped

Date of experience: December 9, 2017

Overview

GoGroopie has a rating of 1.3 stars from 192 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoGroopie most frequently mention customer service, trading standards and full refund. GoGroopie ranks 251st among Daily Deals sites.

service
31
value
28
shipping
28
returns
23
quality
24