GoGroopie

I live in hope that I might yet receive my purchase from this company. But after reading all the bad reviews I won't hold my breath. This is so disappointing as I can't afford to waste money and they very quick to take from my account. Put u of shopping online and not fair to honest companies that for fill their contact..

Lovely emails with tons of colourful offers. I thought, oh, why not, I'll order a set of grout pens I have use for for £3.99 (+£2.99 P&P) got prompt confirmation email, I redeemed voucher with merchant, then I got confirmation of that and now it's 6 weeks later and I have received nothing, not even a reply to my 2 emails via their "contact us" platform.

Appalling. Glad I didn't order anything more expensive. Totally untrustworthy.

I ordered a 3 in 1 air cooler and received a low quality dehumidifier that did not in any way match the description of the item that was advertised.
Their customer service is appalling
I absolutely could not recommend this site blatant misrepresentation

Ordered a Set of 2 rattan planters... received just one. Customer Service useless. Phoned the company they adamantly stated that the planters always get sent as a set of 2. There is no way that they could get 2 planters in the box that arrived with just 1 lonely planter in it. Ordered a couple of other things... up to 5 weeks ago... not received. Will wait to have my money refunded then will shop elsewhere... disgusting customer service... or lack of it. Don't be tempted by the prices as you have to add a voucher that pushes the price up.

Unless you want to pay for goods that you never receive, think good customer service is not responding to emails about said products that they quickly take payment s for but then dont deliver. Still waiting a fortnight after specified delivery date expired for four patio trees from Plant Store approx £64.00 to turn up. No reply to email so tried to send complaint but had deleted my order details and cant complain unless have those. Then tried to call twice. Lost will to live on hold. So then tried Plant Store same problem re email and no phone number or address. There is a postal address but given the comments on here Im not hopeful of a reply anytime soon. Will be resorting to small claims court to get my money back but I could do without the hassle. Will never use them again and advise everyone else to stay well away. I only gave one star because it wouldnt let me give none on here.

We ordered an all-in-one Sat Nav bundle, waited over 3 weeks for it to arrive and when it did it resembled a cheap kids toy and didn't work. There was no sales advice, invoice or suppliers address to contact for returns, in fact it came with nothing. Contacted GoGroopie who only replied stating we had to send our complaint to the supplier giving us a dubious gmail address asking us to allow 7 days for them to respond. Heard nothing so ended up going through PayPals Resolution centre and got no response from GoGroopie after 2 attempts. Thankfully we got our payments for the goods and postage refunded by PayPal when we escalated it to a claim. Terrible customer service when they won't even give you an address to return faulty goods so you can get your money back! Thank goodness for the support you get from PayPal!

Wow. What an awful company. Quick to take your money but then no sign of the goods. Ordered item valued £220 and promised delivery within 10 days.an hours wait to reach customer services. Then normal platitudes and brush off treatment. Countless calls made. Patience finally lost and requested that order be cancelled. Eventually decided to inundate them with emails... literally cut and pasted 100's! It had the desired affect and full refund promised. Initially within 7 days. A few more emails and they processed it to my bank in TWO days. A result! USE THIS COMPANY AT YOUR PERIL! They like your money but service is not part of their remit.as the saying goes... if it sounds too good to be true then etc etc... an item advertised at a much reduced price is not a bargain if it doesn't get delivered.

My friend ordered several items but didn't realise that she had to go through her emails validate voucher, they took the money and when nothing arrived she tried to cancel and get her money back, low and behold there is only a 14 day cancellation period so they keep the money but don't send out the product. You can't speak to anyone by phone. Each voucher has to be addressed separately with imputing details of your account and email address even though you are already logged into your account.
When we tried to order three face masks you have to pay postage for each mask even though it is from the same company and in some cases even two of the same. You end up with three emails, have to put payment details in for every individual purchase. There is no shopping cart with it all in so you can pay at the end, it's a total nightmare.
Would never recommend them and anyone wanting to use gogroupie, beware!

Fuming is not the word I ordered over three weeks ago one water fountain. Costing 14.99 and a cost of 4.99 postage. The fountain came it was a joke wasn't any thing like it was shown in the video. To add to my stress they charged me near on 50.00. As if this wasn't enough. Try getting in touch with them emailed them four times no reply. Tried to phone them the cost is outrageous. So I don't know where I go from here to try get a full refund. If any one can help me please. Thank you. UPDATE. I have been in touch with my bank who are now going to investigate this as they had no right to take out the amount they have. Fingers crossed. Hope this helps other people x

Absolutely terrible. 18 months to get an iPad returned and still no further with getting it fixed or refunded. The merchant doesn't respond and GoGroopie customer service don't contact the merchant either. They just let the time lapse until they say it's beyond the time limit for refunds so they can't help you. So I've got two faulty iPads that have never worked and no repair or refund. Shocking customer service. Have never even tried to get it sorted. It's just theft and breach of agreement. Much better experiences with Wowcher and Groupon so I would use those two.