Avoid any dealings with this company. There are hidden costs, undisclosed and complex steps that need to be taken in order to actually obtain delivery of the "bargain" they mislead you into thinking you've purchased. They have changed the name they do business under in the past to avoid having to carry out obligations and good luck to anyone who believes their "customer service" department will provide any service at all. "Customer deception & responsibility avoidance" department is a more accurate description for the department. These people are bad news and should not be allowed to continue to operate in the UK.
Do not touch GoGroopie with a barge pole however tempting the goods appear to be. They charge an additional £4:99 for each item chosen -and then completely fail to ensure delivery of the goods. If you select various items you use the voucher that many corresponding times i. E. 2 Boxes of Crackers £4:99 for each Box = £9:98 both to the same address! When order(s) don't arrive try getting a refund/reversal on your credit card it's a nightmare. However tempted you may be by the items on display -don't be! -stay well away --You have been warned!
I placed my order in July / August 2016 of bed lining and fridge magnets. They still haven't arrived, still after all the calls I've made and countless emails nothing! The site is a joke - never again!
Well satisfied with product, delivery and customer services. I wonder is gogroopie a new company and possibly not trusted as such. I have had no issues whatsoever.
I wrote a review about my order, airing my concerns about my purchase on GoGroopie.
After reading such bad reviews I expressed my concern as to whether I would receive my purchase. I did receive. And it was not the company fault. It was mine. I got good few mails from them. With different offers, I only came across the mail saying I had not completed the transactions so I wouldn't be able to get the discount until completed. I did straight away and got my purchase with in two weeks. So let me give credit where credit is due..
Have ordered garden recliner. Plants. Garden funiture. All turned up no problem, in good condition. The best deal was the garden recliner. Couldn't beat the price. Have seen other stuff I looked at cheaper on the net. And sometimes the delivery charge is a bit high but had no problems yet don't like the voucher delivery scheme. Could see how people could miss this.
Very slow service. Item eventually came and little or no response to my countless emails. At least it arrived, but not before I went and got the same thing somewhere else. A bit of improvement needed gogroopie.com!
I ordered 3 separate items from this site. 6 weeks later not one thing has arrived. They do not respond to emails and drag their heals when you ask for a refund, I've referred the matter to PayPal to get my money back. What they offer May seem like a good deal but if it never arrives it's not much of a bargain is it. In my eyes this site is a scam.
They have a weird way of actually selling. Buy the item then buy the delivery charge. Once that is completed customer is on its own. No tracking. No communications and no item for a couple of weeks. No phone number, so sent 3 emails. Got one reply. Certainly won't be buying from them again. They want to be the best on line seller, they will be lucky to break into top 100. Unless you are absolutely desperate try somewhere else
Wish I could give no stars. Took my money. The order never arrived.
I complained. Martin James from the GoGroopie Customer Support Team corresponded with me and said they would track the package, then the emails stopped and he refused to reply to any further emails. I've raised new tickets. No reply. I'm just going to keep raising new tickets everyday until someone resolves this. Worst company I've ever encountered.
I purchased a pair of Bluetooth earphones for a Christmas present.To my great disappointment only one earphone works, the other has a crackling noise. I thought maybe it needed charging but the charging does not work either.
I have contacted them by email for either to replace or refund the item. I got an acknowledgement from them promising to deal with it within 7 days. This has not happened and they are now responding to 2 further emails that I have sent to them.
Do not waste your money and time.
Placed an order ages ago for face masks. Paid and then heard nothing. Keep emailing, no reply. Have run out of patience today and asked for a refund, but as you can't get to speak to anyone and there is no answer to any emails, I won't hold my breath! Waste of time completely, buy elsewhere and save yourself weeks and weeks of hassle!
I bought an item in November which was very poor quality and not fit for purpose. The return process was horrendous. I was eventually promised a refund 3 weeks ago but haven't received a penny. Avoid this company!
Is the worse company online, they don't give a $#*! to your problem. They just want take advantage. Do never trust in gogroopie. I waste money and trough my order in the bin.
Never again. Please be advised.
Beware of this company- they are cheats. I bought an expandable 'Magic Hose' advertised for £7.99 & was surprised when all I got in the post was A Hose holder. I complained to the company who ignored all means of communication. I WILL NEVER EVER buy from them AGAIN!
Ordered 3 items in January, of course, none turned up within their stated timescale. I contacted one of the companies that was supposed to supply the items by searching for a number on companies house. They denied that they had any offers on with GoGroopie at that time, but later changed their claim. No goods turned up at all, so I pursued them through PayPal and got a full refund. I could not contact the other suppliers, none of them seem to have telephone numbers. Do not trust this company or any of their suppliers I suspect they all work together. I cannot believe that Trading Standards have not closed them down, especially after reading the awful reviews. Normally I check reviews, this time I didn't, I should know better!
Please do not use this company, they are cheats, do not let you talk to them in any way, fob you off with excuses, and ignore any attempt at contact, they took money from my bank account and have never acknowledge it utterly despicable. T gordon
Ordered gloves and they arrived 4 weeks later. No contact with the company I purchased from said delivery April 4 arrived 10 days later. Wish I had read reviews before hand. Going to ask for a refund on other order 25 days now told 2 weeks
I read these reviews after I ordered and contacted customer services to enquire about my order.
Order 120 loo rolls for my business.
Not only they update me but my order arrived 3 days!
Will use them again.
Very Happy
Real person
Absolute rubbish. I bought some shelving from go groupie it cost £26 which included delivery. Impossible to put together Can't find anywhere to make reviews On the go groupie website, or how to return. I have a feeling it won't be worth the hassle, so they're out for the scrap man. Lesson learned.
Overview
GoGroopie has a rating of 1.3 stars from 192 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoGroopie most frequently mention customer service, trading standards and full refund. GoGroopie ranks 251st among Daily Deals sites.
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- London, LND, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members