GoGroopie

Got my daughter a smartwatch with free earbuds for xmas by Gomoro through this website. Cannot charge it. Cannot connect earbuds to phone. Went to customer service at gogroupie in the end who said it's by usb but how? Wasnt listed like that on website. Even more useless reply. Completely going around in circles and feel like I am repeating myself and getting nowhere. Changing info all the time. Now they say I cant return cos its over the time limit! Its an xmas present! Came in crumpled boxes. Looks like it just got chucked in a bag. And to send back to China? Cost more than item itself anyway! Absolute joke. Wish I could give 0 stars.

If I could give zero stars I would.

The order that I put in, I wanted to complain about, the complaint went to the unreputable company, who has said its within the 14 day delivery, so I suggested it was within the 14day cancellation period. They say that no, once sent, is not able to be cancelled.
The product was for my fathers birthday, did not arrive in time, I had to purchase a second present.
Can't cancel, can't get refund, can't get product within 14 days, GoGroopie should be ashamed of yourselves for advertising companies from China and not stating so.
Then to trust the british public to a company (oberoriz) who is known to scam hundreds, how could they?
As seen on Trust pilot reviews.

Date of experience: 25 October 2023

They have a weird way of actually selling. Buy the item then buy the delivery charge. Once that is completed customer is on its own. No tracking. No communications and no item for a couple of weeks. No phone number, so sent 3 emails. Got one reply. Certainly won't be buying from them again. They want to be the best on line seller, they will be lucky to break into top 100. Unless you are absolutely desperate try somewhere else

I purchased a voucher for a men's size XL jacket. The jacket which arrived was marked 3XL but would only fit me who is a female size 10/22. Totally useless. Merchant claimed that it was the 'Chinese equivalent!' No customer support Their merchant refused to offer return or refund. Gogroopie have offered no support despite selling me the voucher and charging postage. This iitem is still advertised on their site despite being alerted to the problems. Stay clear if this site. No Customer Service and shark merchants!

Can not be trusted, similar experience to many reviews here. Misleading item decriptions, items delivered were different from the pictures. The vendor agreed the return and the refund of 4 identical items. GoGroopie customer service promised the full refund after long delays. But only refunded for 3 orders out of 4 returned orders. When chased they went round and round the circles and still not resolved. They pretend not knowing my request after numerous email exchanges (see picture). I am now asking PayPal to dispute. Don't let them get away as they would keep cheating the consumers.

I signed up and received regular emails with offers. Went for a Mystery box box for 12.99. The image portrayed a number of gadgets, I wasn't expecting top grade goods, but I was expecting to get value for money
I paid £12.99 plus £4.99 postage. I haves added an image of goods received. Two of the items were doubled up. Total value probably under a fiver. Only one useful item in the box and all poor quality.
I can't say that all products offered are going to be of low quality, but when you look at the sale price against the alleged recommended retail price, the discounts are so big you have to wonder if they are genuine price drops and not just cheap items with fake discounts.
I know it's called a mystery box, so there is some luck involved with what you receive but ensure they don't contravene advertising standards they should change the name from Mystery Box to Disappointment Box.

I wrote a review about my order, airing my concerns about my purchase on GoGroopie.
After reading such bad reviews I expressed my concern as to whether I would receive my purchase. I did receive. And it was not the company fault. It was mine. I got good few mails from them. With different offers, I only came across the mail saying I had not completed the transactions so I wouldn't be able to get the discount until completed. I did straight away and got my purchase with in two weeks. So let me give credit where credit is due..

Fuming is not the word I ordered over three weeks ago one water fountain. Costing 14.99 and a cost of 4.99 postage. The fountain came it was a joke wasn't any thing like it was shown in the video. To add to my stress they charged me near on 50.00. As if this wasn't enough. Try getting in touch with them emailed them four times no reply. Tried to phone them the cost is outrageous. So I don't know where I go from here to try get a full refund. If any one can help me please. Thank you. UPDATE. I have been in touch with my bank who are now going to investigate this as they had no right to take out the amount they have. Fingers crossed. Hope this helps other people x

Items never arrived.
They wont reply to my emails, plus i had to pay postage at extortionate prices.
This company is run by thies.
Check out the many negative comments by others conned out of hard earned cash.
They write their own reviews apologising for previous comments acting like real customers.

Horrible company to deal with. Untrue advertising of product. Attempts to side step its legal obligations and force you to deal with merchant. Worms and squirms out of its responsibility to refund following legitimate complaint. Finally when you don't go away they ignore you. I have reported them to consumer protection authorities and am about to take them to court. Stay miles away from these scammers. Also avoid Supertrendinuk the merchant who supplied the rotten item. They are past master scammers who illegally insist you pay shipping costs to return their rubbish with no guarantee they will refund your costs. To do this almost doubles the amount I paid for the garbage and is designed to put you off seeking refunds. Irish and EU authorities have been advised of there scam. With any luck Irish Customs will seize all their goods coming in with no EU Certification.

Please don't buy from this company, my item was broken and faulty, tryed to get a full refund which they said they would give, but never did after keeping on to them, their disgusting not to give refunds for broken, faulty goods. You never hear from them, they take your money quick enough, plus the item I got was not worth the money even if it was OK. Its all crap they sell, save your hard earn money, don't give to these people. Your regret it. I had to give a star hell, I would give ******* rating.

Rude and poor customer service. I was replied to at 2am with one sentence replies. No order confirmation was received and they wouldn't exchange an order saying it was my fault as I ordered the wrong colour. Took me nearly 2 weeks before they would agree to the statutory refund IF I returned it at my own cost and they received it within 14 days of delivery which wasn't possible after they had spent 2 weeks not providing customer service or an address to return it to! So I have dontated the unwanted item to a children's charity! Avoid ordering from them!

Had trouble with the seller due to covid 19 (he could not complete the order) gogroopie sorted it out and gave me a refund... excellent service well pleased

Beware of this company- they are cheats. I bought an expandable 'Magic Hose' advertised for £7.99 & was surprised when all I got in the post was A Hose holder. I complained to the company who ignored all means of communication. I WILL NEVER EVER buy from them AGAIN!

I made an order for some items early September, to this date I have not received anything. I have been in contact with the agents who despatch items to say they have not received the voucher and that they will refund me. A week later no refund, I made contact with the agents again and they sent me contact for gogroupie support. I emailed them with a reply that the emails are not responded to and to go to the gogroupie website to make contact.
I went to the website there are drop down questions, click on one and then go to next which asks for voucher number, sadly after numerous attempts it will not let you input the voucher details thus you can progress anything.
I contacted the agents again and they have emailed gogroupie to ask them to refund the amount, as yet nothing.
Not a good advert for gogroupie, I will never order anything from them again.

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GoGroopie
GoGroopie
Reviews 469 • Bad
TrustScore 1 out of 5
1.2

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Amanda
6 reviews
Rated 1 out of 5 stars
5 minutes ago
COWBOYS …
Do not buy anything from these cowboys. I purchased 2 sets of Duracell batteries and paid 2 separate shipping costs of €3.99 each through groupon.ie on the 11th of November, still no sign of them the middle of January so after a lot of hassle and threatening that I was contacting my visa card company for a chargeback I received the items with a customs charge of €5.93 each item, seemingly they came through their UK site, their goes my deal, I could have just went around to my local shops to pick some up.ive tried to contact them to complain about this and to receive a refund on my customs charge but surprise surprise no response. Avoid at all costs

Ordered a dog harness for my two year old cockarpoo I ordered a Medium I received x/s so small it would,t fit her when she was a puppy, I also ordered a Mistery Mega Box £12.99 and shipping £4.99 I received it 11 days later 10 plastic toys like the ones you have in Xmas crackers, I am waiting for another Mistery Mega Box I sent for before the first one arrived. I wish I had read the Reviews before I ordered these Mega Boxs.

I ordered an item on January 24th which I never received. No acknowledgement or refund from this company. Thieves!

24 Jan, 2022 | Dual USB Solar Power Bank With Flashlight - 3 Colours | €9.99 | *******927

When You order an item from goGroupie they promised to refund the money if you're not satisfied I ordered the air cooler I was not satisfied at all with it so I emailed them requesting the return of the goods for refund
Emailed them twice and no response at all, no way to contact them
Bad service

Have ordered garden recliner. Plants. Garden funiture. All turned up no problem, in good condition. The best deal was the garden recliner. Couldn't beat the price. Have seen other stuff I looked at cheaper on the net. And sometimes the delivery charge is a bit high but had no problems yet don't like the voucher delivery scheme. Could see how people could miss this.

Absolute rubbish. I bought some shelving from go groupie it cost £26 which included delivery. Impossible to put together Can't find anywhere to make reviews On the go groupie website, or how to return. I have a feeling it won't be worth the hassle, so they're out for the scrap man. Lesson learned.

Not sure why there are so many awful reviews here but my experience was excellent. Bought an iPad and leather case which came within 4 days of ordering. The product is great and the service was exceptional. Thank you GoGroopie.

I bought Ulbrasonis Coolmist humidfier
A et luggage scales did not arrive
Sent 3 emails got reply 3 times
Go groopie will call you back