GoGroopie

I am sure if you read the fine print then you may understand the 'sales model' built around a voucher system. Essentially you see a product at a great price - then pay for it (at the agreed price) then they send you a voucher which I now understand you have to pay for (on top of what you already paid).
If fail to buy the voucher you potentially lose your money. Again for low cost items - the so called 'bargain' is no longer as good as it seemed.

I don't think one could establish the voucher price (even if you knew you'd receive one) befor eyou pay for the initial goods - could be wrong - I'll just avoid in future.

Customer service very poor.

Jesus, I have never faced this kind of site ever.
I shop from Groupon a quite often. They have an excellent service.
My God Gogroopie is the worst. They never pick up the phone and reply the email.
I have ordered item on 02/05/2018.
Still have not received my item. Today is 05/06/18.
I do not know what I do now? Customer service is not answering, email is not replying,?
My item is not arrived? I have called GoGroopie a 5 times. They let me wait 30 min, 40 min and 50 min other 2 calls I 've just cancelled by myself after 2 or 3 min.

Please any body help me

Thank you
Suna

No confirmation email received. No goods received. Can't get hold of them but money is taken out of your account at warp speed. It is a scam. 1star is too much there should be a Zero Star facility and a negative star too, just for them.

Ordered some Swarovski Christmas crackers, paid for them then had another another email to pay for p+p separately by redeeming a voucher, what is that all about? Anyway you can't proceed until you've paid for a voucher so you have no choice but to go ahead unless you want to lose your initial outlay. Anyhow, crackers never arrived no answer to emails from GoGroopie or Your Ideal Gift ( who was the merchant supposedly selling them) since reading reviews online it seems I'm not alone by being conned from this company. My most recent email to them has resulted in them removing my voucher' no. From their system which makes emailing them a tad harder but I found a way around that, Companies House is a good port of call for info and I shall be of course reporting them to Trading Standards, Action Fraud and Watchdog as these fraudulent companies shouldn't be allowed to get rich on our hard earned money.

Bought two city breaks from gogroopie that then had no availability. Phoned into customer services and am seriously struggling to get the money refunded. They were paid immediately. Now i'm supposed to wait for the "merchant" to refund my money. Numerous phone calls to customer services and emails. Still no refund. Customer services will say anything to get you off the phone. You will struggle to get your money back, Have read lots of reviews where people have had to reclaim their money from their credit card company. I feel they are scammers. PLEASE BE VERY CAREFUL SHOPPING WITH THEM. Wish I'd read the reviews before I spent money with them.

Bought 15 Giant Lily bulbs £9.99, could see no mention of any P&P charge, thought I was buying 15 Giant Lily bulbs, but when I paid for the item, found that I had purchased a voucher for 15 Giant Lily bulbs, and when I redeemed my voucher there was a postage charge of £5.99. Dreadful, will never use GoGroupie again. I though this type of rip off was stopped years ago. Stay well clear of GoGroopie! Why Trading Standards has not stopped this type of thing I will never know!

Bought items, arrived late and not as described. Paid a fortune for a return, merchant confirmed receiving the items but wouldn't issue a refund, Ground level, very rude customer service. Contacted GoGroopie, takes 45mins-1hour to answer your call, asked them who's going to refund me? Said they were waiting for confirmation of returns from merchant, merchant sent confirmation still GoGroopie won't issue my refund. I've called so many times, this has been happening since June still don't think I'll ever get my refund. Already lost a lot for delivery and returns, plus my phone calls to GoGroopiel. No one wants to take responsibility, seems to me GoGroopie and 'their friends' knows exactly what they're doing. People beware!

"Save 83% with the 18k White Gold Plated Crystal Bracelet for £12.99 instead of £74.99" I was a fool to fall for it! I also paid £4.99 for postage. The third party seller is called Crazee Trend. I should have noticed the name: it speaks of quality of the product. It's not 18k White plated, it's a tin-coated plastic! Geez! I didn't even bother returning the item, I could feel it will end up into more stress. But posting this for you people - if you do listen - will be a sweet revenge to this legalised business of deception, thievery and corruption in the UK.

Gogroopie are the worst company i have ever delt with i made a order on the 24/05/2018 i never received the item i made lots of phone calls to them and emails to them thy are very poor in communication and when you can get hold of them thy just make lots of excuses and try to passs you off to someone Els i told them many time i want a refund and i am still waiting still excuses i would never deal with them again
Do not use this company thy are con people

Thsi company does not supply the goods, they take your money, but no goods supplied. You telephone the number supplied for customer service but this directs you to their online query form. You fill out the for, where are my goods, quite a simple question, their reply time is three days. After 5 days you send again, after 4 days you send again saying that they are a rip off company and you are reporting them to paypal, they still do not reply. They are a fraudulant company and paypal have been notified to investigate and not take any more money on their behalf. I am waiting for a refund from paypal for the money they took for two items ordered. Neither item has been delivered. Come on paypal get your act together and stop helping fraudulant companies.