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Goggles4u Reviews Summary
Goggles4u has a rating of 1.4 stars from 183 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Goggles4u most frequently mention customer service, tracking number and credit card. Goggles4u ranks 158th among Eyeglasses sites.
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Glasses developed a fault - goggles4u refused to replace or fix. Beware before making any purchases.
They claim to be registered in USA so dont have to offer 12 months warranty.
I placed my order then two days later I got a message the frame was sold out. I contacted them told them I just wanted to get a refund. They said they had to investigate it. And would get back to me. It's been a week, how long does it take to verify inventory and return my money? NEVER AGAIN WILL I DEAL WITH THIS COMPANY! Tammie Weber
Hello Linda,
We regret to know about your bad experience. Please share your order and contact details so we can look into the issue.
Regards,
-Goggles4u
First pair came with scratches. They shipped a replacement with the same issue. I contacted them for refund. They asked if I tried with wet cleaner. I told them yes, after dry cloth didn't work. Then they said they couldn't refund because I used cleaner which is not recommended. Vver deceitful of them. I guess don't use wet cleaner because they will use that as an excuse not to take responsibility.
Hello Christine,
We highly regret to know about your dissatisfaction. Please share your contact and order details so we can look into the issue and try resolving it for you.
Regards,
-Goggles4u
Goggles 4 u has improved delivery times. The glasses are accurate and low cost. Get lots of compliments on the various styles. Have been very happy. Look for 70% discounts save even more.
Hello Paul,
Thank you so much for taking time to share your valuable feedback. We count ourselves lucky to have wonderful customers like you and will continue to serve in a best possible manner to assure satisfaction.
Regards,
-Goggles4u
Ordered black frames with photochromic tint, frame value £29.95 before discounts - I got mid blue frames, clear lenses no photochromic colour change. After a LOT of emails back and forth sending them photos of the both the frames and the clear lenses, they agreed to send me a new pair, only I was not allowed to select frames of the original value/quality, I had a max budget set of £12.95! They failed to provide a detailed invoice until I requested one, they failed to offer a full refund, so broke the law on both counts there! Basically Goggles4U, for the sake of £17 you now have a very disgruntled customer and very poor reviews on here and elsewhere. You have lost a loyal customer too! A copy of this complaint will now be forwarded to your Managing Director *
*Personal information redacted by admin
Dear Customer,
We deeply regret the inconvenience you encountered with your recent purchase of photochromic frames. It's disheartening to hear that you're dissatisfied with the product and the service you received.
Photochromic tinting can be affected by a range of factors, and we genuinely appreciate your initiative in sharing photos to aid our investigation. This step is vital in accurately diagnosing the issue and implementing measures to prevent its recurrence.
We understand there seems to have been a miscommunication regarding frame selection. Our aim is to offer customers a selection of frames that align with their initial budget. We apologize for any confusion regarding frame prices versus the total order cost, which excludes lens charges. Your feedback is invaluable, and we are committed to enhancing our communication in this aspect.
To provide you with the best assistance, we kindly request your order details. This will enable us to thoroughly review your case, address any misunderstandings, and offer a resolution that meets your expectations.
Regards,
-Goggles4u
Prescription is good, ordered metal frames got plastic.not happy with this at all.never buy from them again.
Hello Jeff,
Thank you for taking time to share your valuable feedback. Please provide your order and contact details so we can look into the issue.
Regards,
-Goggles4u
Will avoid this company like the plague in the future. Prices aren't all that great - easily matched at any other eyewear company online.
Hello Diane,
Thank you for sharing your feedback with us. We apologize for any disappointment you experienced. Our aim is to provide the best value to our customers by offering affordable eyewear without compromising on quality. We do understand that our overseas production facilities may result in longer delivery times, typically taking 2-3 weeks.
To ensure our customers receive the best deals, we frequently run special promotions and discounts, allowing you to order glasses at the best possible bargain. We appreciate your valuable input and will take it into account as we continue to improve our services. If you ever decide to give us another chance in the future, we hope to exceed your expectations with our products and services. If there's anything else we can do to assist you, please don't hesitate to reach out. Thank you for your understanding.
Regards,
-Goggles4u
I ordered and paid for my glasses. Two months later they've not arrived and nobody has replied to my five emails.
Hello Claire,
We highly regret to know about the issue. Please provide us with your order and contact details so we can investigate and revert back to you accordingly.
Regards,
-Goggles4u
I bought my first pair and was impressed really liked them, then within 2 weeks they broke. Ordered another pair because they refunded me on the first pair. Literally within 3 days the second pair broke. So, I thought third time's a charm right?. No third pair I got from the refund on the second pair broke within a day. I would NEVER buy from here again. The cheapest of qualities and YES you definitely pay for what you get. I DO NOT RECOMMEND buying from here. If I could give a negative 10 I would.
Hello Lindsay,
Sorry to know about the unpleasant experience you had. We never compromise on quality due to the best price we offer online. Please confirm us the order and contact details so we can further investigate the issue.
Regards,
-Goggles4u
This is by far the worst online shopping experience buying eyeglasses. It's almost been a month. My order says shipped, but there is no shipping number and they can't provide one and I keep getting the same generic email again and again. They decided to refund my shipping of $5.95 but there's still no glasses and won't refund my purchase. Do NOT recommend.
Dear Denise,
We apologize for the inconvenience you have experienced with your recent eyeglass purchase. Upon reviewing your case, we found that we took immediate action to address the issues you raised.
Firstly, we would like to confirm that we refunded the shipping fee of $5.95, as you mentioned. We understand that this gesture did not fully compensate for the delay in receiving your order, and we sincerely apologize for any frustration caused.
To make amends for the inconvenience, we went a step further and processed an additional refund of $30.00 to your original payment method in hopes that this compensation helps to rectify the situation and demonstrates our commitment to your satisfaction.
Regarding the shipping information, we apologize for any lack of clarity and any confusion caused. Rest assured, we have identified the issue and have now provided a tracking number for your order. According to the tracking information, your package is expected to arrive by Monday. We apologize for any uncertainty and appreciate your patience during this process.
Once again, we deeply regret the inconvenience caused by this experience. We value your feedback, and we are continuously working to improve our processes to prevent such situations from occurring in the future.
If there is anything else we can assist you with, please do not hesitate to reach out to our customer support team. We appreciate your understanding and hope to regain your trust in our services.
Best regards,
-Goggles4u
Having purchased a pair of glasses for £29 Having varifocol lenses and photocrhromatic aswell final total £61 my last pair from top high store £220 no brainer good by high street chains hello Goggles4u
Hello Alan,
We would like to express our sincere gratitude for your valuable feedback. We consider ourselves fortunate to have wonderful customers like you. Your support and satisfaction are what drive us to continually improve our services.
We are delighted to have had the opportunity to serve you, and we are thrilled to know that you were pleased with the glasses received. Customer satisfaction is our top priority, and we are committed to delivering the best possible experience to all our customers.
We genuinely appreciate your business and the trust you have placed in us. It is customers like you who inspire us to strive for excellence every day. We look forward to serving you again in the future and continuing to meet your needs.
Thank you once again for your kind words.
Regards,
-Goggles4u
Lies lies lies. I ordered glasses on May 27th today is June 22rd I have no glasses. They tell me only after I make contact my glasses are held up at customs. They shipped on June 1st supposedly. Read the reviews it's not a rare occurrence.
I asked for a full refund because I don't even want them anymore. Only after numerous complaints I got shipping fee refund. They say I can't return glasses because they have been made. The truth is I can't return them because I don't have the I bought a pair from Zenni and had them in under a week. Competitive pricing.
Never
Hello Rex,
We sincerely apologize for the delay you have experienced with your order. We understand the frustration and inconvenience this has caused you, and we want to assure you that we are doing everything in our power to rectify the situation.
We appreciate your understanding and patience during this time. To compensate for the delay, we have refunded the complete shipping charges for your order. We hope that this gesture will help alleviate some of the inconvenience you have faced.
Rest assured that we are actively working on resolving the issue, and we anticipate seeing progress in the coming week. As soon as we have the updated tracking details, we will promptly email them to you. We understand the importance of keeping our customers informed, and we want to ensure that you have all the necessary information regarding the status of your order.
Once again, we sincerely apologize for any inconvenience caused by this delay. We value your satisfaction as our customer, and we are committed to resolving this matter as quickly as possible. If you have any further questions or concerns, please do not hesitate to contact our customer support team, who will be more than happy to assist you.
Thank you for your understanding, and we appreciate your continued support.
Regards,
-Goggles4u
I have used direct glasses a few times and been pleasantly surprised at the quality etc so thought any competition would strive for the same but sadly not. My glasses looked OK but after only a short time the arm on one side just came away so I phoned Goggles for u who sent out a replacement pair very quickly but sad to say another arm has broken so I've reordered from glasses direct again and will not be using Goggles for u again.
Hello Vicky,
We regret to know that the glasses were not as per your expectations. Please share your order and contact details so we can look into the issue.
Regards,
-Goggles4u
Very happy with prompt delivery and the glasses were perfect fit and prescription was excellant. Will use again
Hello Moira,
Thank you so much for taking time to share your valuable feedback. We count ourselves lucky to have wonderful customers like you. Hope to serve you again soon.
Regards,
-Goggles4u
These are low quality lenses, with bent frames and terrible customer service. If you have a problem they will leave you waiting and not be helpful.
I have taken glasses to an optician who confirms the prescription is wrong and lenses awful. I am having to go to trading standards for refund.
Save yourself the hassle and upset.
I received 3 pairs of glasses and all were faulty. One pair had bent frames, the others I could not see through properly. I sent a pic of my prescription so I did not enter info incorrectly. The 'thin' lenses are not thin. The vision is blurry around edges.
CUSTOMER SERVICE was awful. I received a replacement pair also faulty, and was left on hold for over an hour by different agents who all said different things. I was offered replacements by one agent, then the other said no. Their T&CS state that if there is a fault you have to return them tracked at your own cost which is insane.
I've no doubt they will respond below saying how they want customer satisfaction and saying I am wrong, but please believe me I genuinely am shocked that they can continue trading offering the service I've received.
I am a polite, genuine customer and as such have been treated dreadfully. Please do not use this company. Thank you.
Date of experience: 14 June 2023
Edit
Dear Yvonne,
We appreciate your feedback, and we regret the inconvenience you experienced with our service. Our primary focus is always on our customers, and we consistently go above and beyond our policies to meet their needs.
Unfortunately, two pairs from your order were defective. To address this, we refunded the amount for one pair and replaced the second pair without requiring you to return the unsatisfactory items. We were informed that the third pair of sunglasses was in perfect condition and suitable for use.
After the replacement pair was successfully delivered, we received a complaint regarding the glasses' unsatisfactory vision. To resolve this issue, our support agent requested confirmation of the PD value from you to help identify the problem. However, in order to investigate the issue further and resolve it effectively, we kindly requested that you return the glasses to us.
Subsequently, we learned that the same issue existed with the sunglasses pair, which was perplexing as it was in good working condition originally. We apologize for the extended wait time when our agent put you on hold, and we assure you that we will improve in this regard. We are committed to standing behind our product, your full refund has been acknowledged and will be processed soon.
Regards,
-Goggles4u
If you want your glasses fast go to eyebuydirect. This place is the slowest shipper on the face of the earth. Yes the glasses are cheap. But you will wait almost a month to get them. They DROP SHIP the glasses. They do not make them in the USA AT ALL. If you want affordable glasses that ship very fast go to eyebuydirect. Don't make the same mistake I did. You will be super disappointed here.
Hello Eduardo,
Sorry to know about your bad experience. Please share your order and contact details so we can look into the issue.
Regards,
-Goggles4u
I bought three pairs of glasses. Including a pair of photochromatic glasses. I found out when the sun eventually came out that these were faulty and reported it / then got told the warranty was 15 days! Contacted customer services numerous times and reported on Trustpilot and they told me they are sticking by their warranty terms and conditions. I would strongly recommend you look at other companies with a longer warranty period as I could not possibly recommend this company to anyone. Been a very frustrating and irritating process which I have really not enjoyed.
Dear David,
We are sorry to hear about the inconvenience you have faced with the glasses that you purchased from us. We understand that you reported the issue after the warranty period had elapsed and that you were disappointed by our response.
We want to assure you that we take all customer complaints seriously and that we always aim to provide a high level of customer service. Although your purchase was out of warranty, we have processed a replacement for you as a gesture of goodwill and in the interest of maintaining customer satisfaction.
We would like to take this opportunity to remind our customers that issues need to be reported within the warranty period so that we can verify the issue and take appropriate action. This will help us to ensure that we continue to provide high-quality products and excellent customer service.
Once again, we apologize for any frustration and inconvenience caused. We hope that you will be satisfied with the replacement that we are providing, and we would like to thank you for your understanding and support.
If you have any further concerns, please do not hesitate to contact us.
Regards,
-Goggles4u
Beautiful frames and the progressive lenses are perfect! I will only buy from here ever again because of their flawless lenses. All the glasses and prescription sunglasses pictured have been purchased from here. Customer service is easy to reach and they are kind and extremely helpful. I highly recommend this place and always will. They have brand name frames (Tommy Hilfiger, Fossil, Hello Kitty, Seventh Street, Timex etc) for a fraction of the price you would spend literally anywhere else.
Hello Erica,
Thank you so much for taking time to share your valuable feedback. We count ourselves lucky to have wonderful customers like you. Hope to serve you again soon.
Regards,
-Goggles4u
Try to 're order.
It's a painful frustrating experience
These bunch are cheap for a reason.
Glasses are questionable also
Dear Ivor,
We are sorry for the unpleasant experience that you have had with us, we suggest you use our "My Past Orders" feature available on the website from which you can retrieve the past order details and place your new order accordingly.
Our support team is also available 24/7, please contact us in case of any problem in the ordering process we'd be more than happy to assist you.
Regards,
-Goggles4u
Frame welding part broken only 3 month old and they not honor defective frame warranty and offer me a 70% off new eye glass. Should have a one year frame warranty.
Don't waist your money. Also they shipped very slow it takes 2~3 weeks.
Hello Young,
Thank you for taking time to share your valuable feedback. We regret to know about your dissatisfaction. As per the records, the pair you reported problem with was already issued as a replacement for the order placed back in October last year. Unfortunately, it was no longer under the warranty due to which we were not able to cater the issue. Please know that it is important to report any problems with the glasses within the warranty period so we can have the opportunity to rectify and resolve them. Our deepest apologies for not being able to satisfy your needs. Hope to serve you again in a better way.
Regards,
-Goggles4u
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Chandu,
Sorry to know about your dissatisfaction. Please know that our hassle free return policy allows customers to claim warranty within 15 days of receiving the glasses. All of the info related to warranty is already listed in the help center. We are regretful that we failed to satisfy your needs. Please share your order and contact details so we can review the case again.
Regards,
-Goggles4u