Goettl Air Conditioning & Plumbing

I've use them in the past so this time I signed up for a yearly made two different appointments one for plumbing one for HVAC sure enough as I was warned the HVAC one was canceled due to "a big emergency job "then a week later the plumbing job got canceled due to a big emergency job. Kind of ironic they always seem to have big emergency jobs and cancel. Better to go with Parker and Sons.

Brett came today and did our annual plumbing inspection and did a great job. He was wonderful and very efficient. Thanks, Goettle, for training your employees so well.

George was very knowledgeable and provided excellent customer service. He was very respectful. In the future I would like George to handle all my future services.

My technician Art, showed up promptly, was respectful, honest and trustworthy, did not try to sell me something I did not need, and I will definitely be using Goettl Air again because of this technician!

Jacob did a great job checking everything, he was ontime and very friendly. Explained all work in detail

DO NOT give this company your business, they simply do not care about their customers. It was all hugs and kisses with they were selling me the Concierge Package but that was the last time I received any customer service.

- First phone call in to dispatch was answered by an incredibly rude and unprofessional woman who really couldn't be bothered with helping me.

- I had a spring/summer AC rejuvenation scheduled for early March but had to cancel due to a family emergency. When I called to reschedule, I was told the first available appointment was in September. Keep in mind this is part of the Concierge Package I paid in advance for.

- Had a plumber come out in April to provide an estimate to install a new water heater and run a gas line to the pool heater. It took a month for the estimate to be emailed (I had to call and remind them) and still have not received the financing information I requested.

- Brought these grievances to the attention of a manager named Roscoe who assured me that as soon as we got off the phone dispatch would be calling me to schedule an appointment. Two days went by with no call and when I did call in to let him know, six days went by with no return call (I had to call him back).

- Roscoe then promised me the Plumbing Manager would be at my home on 08/30 at 1pm to straighten everything out. It is now 2pmno Plumbing Manager and no phone call. I took half a day off to be here.

This is some of the worst customer service I have ever experienced and sorry Goettl, a gift card to my favorite steak house will not fix this. You've lost a customer.

Bo came today for our Spring Cleaning for the Air Conditioner. He is excellent. Pls send him anytime. Cindy & Don

The guys that came out to the house were nice and helpful, but unfortunately the admin side of the business is absolute trash. We got scammed into signing up for their monthly drain unclogging service (several people in the house and a lot of pets, so it made sense!)
The guys came out to unclog one of our drains and it turns out that our monthly subscription for unclogging drains does not cover this particular type of clog in our drain... I wish we were told that there were stipulations for types of clogs that were unacceptable when we were sold into it and signed the contract over the phone. We contacted administration and they confirmed that we would have to pay them full price to unclog this particular type of clog. We requested to just cancel our subscription due to the fact that we were never told of these stipulations. MANY days later we get a voicemail saying that they can cancel our subscription but they would have to charge us $150 fee which would be the same cost to finish out the year with our subscription... I will strongly discourage anyone in need of plumbers not to trust these scammers.

Mr Sarmen Shahmizaian Savarni was our representative to come an access our AC and Air Ducts. No hidden surprises just flat out clear explanations from him and the representatives I had to talk to.

Brett did an outstanding job, he was on here at the time he said he would be and finished in a timely manner

The technician was prompt, courteous and fixed my unit quickly. Sadie's protection plan offers great protection.

I will stop being a customer as soon as my current service agreement expires. During a recent hot water heater service ( 7. 31. 20) visit which is part of the package I purchased I was shown an anode rod that needed to be replaced. Yes, it needed to be replaced. My frustration was that every single time a Goettl service person visits there is always additional work that needs to be done that is not covered by the already paid for agreement. At first I said no, just put everything back. I stopped myself and said the tank is empty, power is off and the old rod is already removed... How much to put a new one in right now? Keep in mind the rep was either going to screw the old rod in or the new one. Exact same step. The answer...$295.- plus tax. To frame that for everyone the flexible aluminum rod the service person had in his hand and was proposing to put in goes for $25.32 at Home Depot. The service person was going to have to screw the old rod back in if I said no to the $300.- additional charge. The tank was empty, the power was off, all part of the service contract. I gave 2 representatives at the Goettl office the opportunity to explain how that $300.- quote could be justified. Surely it was a mistake. Tell me I am wrong to be upset. I was told the quote was correct and that Goettl charges more because of the quality of their work and that the rod would have been guaranteed. The manufacturer guarantees the rod and on top of that the rod is supposed to deteriorate, that is its job. Stay away, do not allow yourself to be pressured or conned by this " we are family owned and operated good old boys". Every time I hear their radio ad now I mumble obscenities.

Meh with Donald service technician and he was so helpful in explaining the service of my new water heater. He was professional and courteous.

Payed alot of money to sample of well water to get new filter system now i cant get information from them its been 8 days

Adam had my backed up kitchen sink unclogged In 1 minute. (2 other people tried before and could not do it)