Scott K.

DO NOT give this company your business, they simply do not care about their customers. It was all hugs and kisses with they were selling me the Concierge Package but that was the last time I received any customer service.

- First phone call in to dispatch was answered by an incredibly rude and unprofessional woman who really couldn't be bothered with helping me.

- I had a spring/summer AC rejuvenation scheduled for early March but had to cancel due to a family emergency. When I called to reschedule, I was told the first available appointment was in September. Keep in mind this is part of the Concierge Package I paid in advance for.

- Had a plumber come out in April to provide an estimate to install a new water heater and run a gas line to the pool heater. It took a month for the estimate to be emailed (I had to call and remind them) and still have not received the financing information I requested.

- Brought these grievances to the attention of a manager named Roscoe who assured me that as soon as we got off the phone dispatch would be calling me to schedule an appointment. Two days went by with no call and when I did call in to let him know, six days went by with no return call (I had to call him back).

- Roscoe then promised me the Plumbing Manager would be at my home on 08/30 at 1pm to straighten everything out. It is now 2pmno Plumbing Manager and no phone call. I took half a day off to be here.

This is some of the worst customer service I have ever experienced and sorry Goettl, a gift card to my favorite steak house will not fix this. You've lost a customer.