Goettl Air Conditioning & Plumbing

Goetl was fantastic. They came to our home within just a few hours of calling immediately scheduled for a new ac unit. It was installed in just a short 6 to 7 hours and our home is cool and feels great. The technician Ardian was very kind and knowledgeable went out of his way to make sure we had cool air as quickly and efficiently as he could. And thank you to the staff at Goetl. Will definitely be coming back for your services and I'm telling all my friends and family what a great company you are

We made an appt had to wait days with an AC not working properly. Called in morning of appt and told all good. Waited for tech never came. Called in again said appt was moved three hours later due to Technicians running behind. Agency stayed they have this issue all
The time. Refused to send me to a manger. Agent was rude, condescending and had no intention on helping. This call was after I waited on hold, was sent to agent and could hear all the conversations going on in the background and no one would answer, so I hung up and called back. Their customer service is non-existent. Would never even think of calling this company again. Their motto they do things the right way not the easy way should be they don't honor their appointments or their clients. Glad we found out before buying from them.

My yard guys found a small crack in our sprinkler line. They dug it up and I called Goettl to replace 15" of PVC that was already exposed. See attached photos. The guys came out and filled the hole with water and the told me it would be $660 to replace les than two feet of PVC pipe!
I refused that outrageous amount for 30
Minutes of work
I have several broken vertebrae and couldn't do it myself
Don't call these guys for plumbing. They left me with a mess!

Horrible experience with an brand new HVAC system totaling over 20K. Nothing but problems. Installed in February and now broken. Reporting them everywhere, including the BBB. We are now looking into legal action.

Stay far away from this Goettl!

Tamara came to our house at the end of her long shift and cleared a clog in our dishwasher that had the kitchen flooded right before family coming for the holidays. We are very grateful to her. She deserves a big raise from Goettl!

They rope you into that yearly contract you make the appointments and then they cancel them one by one stating big emergency. Can you call to make a follow up appointment and it's not for months it's all just a rouge. Parker brothers is the way to go.

Goettl was just out to do a full inspection on our HVAC. The technician Chris Rios arrived on time. He was very professional, courteous, friendly, and efficient. Chris did a thorough complete detailed presentation of his inspection results and recommendations. Chris was outstanding. Would highly recommend.

Just FYI - I paid 1100.00 for an A/C capacitor from Goettl. Too late did I look for the part cost online, which averaged around 300.00 plus install, around 170.00. My bad I did not look up the cost of a capacitor myself online. I am sure there may be circumstances that affect cost, such as the age of my unit (20 years). I think double the average cost, is cost enough for me to post the info online and hopefully save someone else the trouble.

I made an appointment to get my air conditioner serviced over 2 months ago for August 1st. Today I get a call saying they are moving my appointment to the end of August. I pay them monthly for their service plan for what. I canceled my subscription and appointment. I'll never use them again for anything. Horrible customer service.

Had a backup on Saturday in March. They come out run a snake and then a camera 500+. Tell me they need to jet the line the clog is still there. Shows a picture from the camera. Jetting cost 2K. I ask about a clean out they quote 3500. Which is high. He said where they would put the clean out.
Call my regular plumber on Monday. He quotes me 750 to put a clean out. I just need to find the sewer line. Call a company to come out and find the sewer line. Guy from the company tells me he ran the the camera the entire length and there was nothing in my line. I had a clean out in the exact same area the plumber from Goettl said he was going to put it. It was about a foot down and it was buried. So now my regular plumber will come out. Dig that out. Extend the neck of the clean out.
I am glad I went with my gut and told them I was going to check around. Then he warned me the clog was there and not to do laundry or run the dishwasher.

My a/c wasn't so I called them to come out, the technician said I was low on freon, I said how can that be this system is only a few years old, her answer was maybe a leak, so she filled it back up but said she didn't find a leak so I said where did it go? She said it just happens, I didn't accept that as a good answer but it was damn hot outside so I said fill it back up, I was charged 350.00 for 3 pounds of freon, 6 weeks later the same problem so this time I called a mom and pop place and the guy came out and found the leak in 2 minutes, it was a lose fitting by where the freon goes in, I said how could the Goettl tech not find that? He said it's an old trick to get called back out for another service call and charge you more money, so he tighten the lose fitting put freon back in it and it only cost me 150.00

After installation of new rooftop Trane unit & new thermostat yesterday 8/7 everything stopped working in the middle of the night. Breakers did NOT trip, the issue is the new thermostat. We can't get the AC to turn on. The homeowner called several times this morning & was told a tech would come by to check the thermostat. Now@ 4:45pm, no tech no nothing & the internal temp is now showing 90 degrees & our dog is under stress now. We were told that dispatch sent the tech to an installation instead of coming here for a 5min or less job. Pretty shabby "customer service" Goettl. Not gonna help your referrals from us at all.

I called this company after the recent winter freeze caused a water leak under my driveway. They came out performed a little concrete chipping (1" around an existing hole). Replaced a six inch section of PVC pipe and added a 3/4 inch ball valve. Three hours max of labor. Price over $2,300. I called to speak to the supervisor William. I said brain surgeons don't get paid that much. The smart alec responded, that's why I quit med school...CUSTOMERS BEWARE

I was impressed with the speed and availability of the Goettl crew. I contacted them on July 1st, and they installed new system on July 2nd. Crew leader Nacho and his crew of Brian and Jerome worked in 110 degree heat to keep me cooled. Outstanding job by all and all showed a great attitude about their work.

This company practices fraudulent advertising! Do not believe a word of those cute radio adds, the only thing they will help you with is lightening your wallet!
Do not trust any positive revues, they pay yelp to remove all negative revues very quickly.

Please avoid this company. The two guys who came to unclog my bathroom sink. 1 of them who did all the talking had a very bad attitude and after waiting 10 minutes for an estimate he wanted $326 to unclog the bathroom sink. 18 months ago I used this same company and they charged me $80 for unclogging the same bathroom sink. This guy tried to rip me off. Had to tell them both to get off my property. Also reporting them to BBB. If you want to get ripped off then go ahead and use them.

After significant effort and time trying to replace our kitchen faucet hose, we decided to call an expert to help us. Not only were we surprised but also impressed to be able to speak to someone in the office on a Friday afternoon but also get a plumber to come out on Saturday. Billy Fernandez came in with a friendly smile, saw our dilemma and cheerfully replaced our kitchen faucet hose. Goettl Air Conditioning and Plumbing is on the top of my list when we have plumbing issues.

The worst company I have ever dealt with. Wouldn't return phone calls, had my ac down for 3 weeks in AZ summer and had the part for 1.5 weeks and set up an appointment on their own without telling me then just expect to be able to come over whenever to put it in. They did this to me 3 times and I called 4 times to get them here after they said they had the part. Had one of the employees take a picture of my daughters room without asking.