Goettl Air Conditioning & Plumbing

I am going to formally file a complaint against Goettl Air Conditioning regarding an ongoing issue with the repair of our air conditioning unit.
Our air conditioning stopped working, and Goettl sent a technician late at night (around midnight) to assess the problem. The technician was able to get the unit temporarily running overnight but suspected that the motherboard was failing. We were told that an expedited order for the part would be placed and it should arrive within a few days.
However, over a week has passed with no resolution. We live in Arizona, where temperatures have reached 117 degrees, and we have had no reliable communication or updates unless we proactively contact them ourselves. Despite multiple follow-ups, we are given inconsistent information.
After days without updates, we requested portable air conditioning units ourselves due to the extreme heat and the fact that we have three large dogs. Last week, we were told the part had arrived and the repair would be done on Tuesday. Tuesday came and went without any technician or phone call. When we called again, we were told the part never arrived.
Now, it's Thursday and after several more calls, they are telling us the wrong part was ordered. We are now entering our second week without working air conditioning in extreme desert heat, with no clear timeline or proactive customer service.
This situation is unacceptable. We are extremely concerned for our health and safety and disappointed by the lack of urgency and transparency in how this is being handled.

We made an appt had to wait days with an AC not working properly. Called in morning of appt and told all good. Waited for tech never came. Called in again said appt was moved three hours later due to Technicians running behind. Agency stayed they have this issue all
The time. Refused to send me to a manger. Agent was rude, condescending and had no intention on helping. This call was after I waited on hold, was sent to agent and could hear all the conversations going on in the background and no one would answer, so I hung up and called back. Their customer service is non-existent. Would never even think of calling this company again. Their motto they do things the right way not the easy way should be they don't honor their appointments or their clients. Glad we found out before buying from them.

My yard guys found a small crack in our sprinkler line. They dug it up and I called Goettl to replace 15" of PVC that was already exposed. See attached photos. The guys came out and filled the hole with water and the told me it would be $660 to replace les than two feet of PVC pipe!
I refused that outrageous amount for 30
Minutes of work
I have several broken vertebrae and couldn't do it myself
Don't call these guys for plumbing. They left me with a mess!

Tamara came to our house at the end of her long shift and cleared a clog in our dishwasher that had the kitchen flooded right before family coming for the holidays. We are very grateful to her. She deserves a big raise from Goettl!

They rope you into that yearly contract you make the appointments and then they cancel them one by one stating big emergency. Can you call to make a follow up appointment and it's not for months it's all just a rouge. Parker brothers is the way to go.

Goetl was fantastic. They came to our home within just a few hours of calling immediately scheduled for a new ac unit. It was installed in just a short 6 to 7 hours and our home is cool and feels great. The technician Ardian was very kind and knowledgeable went out of his way to make sure we had cool air as quickly and efficiently as he could. And thank you to the staff at Goetl. Will definitely be coming back for your services and I'm telling all my friends and family what a great company you are

Just FYI - I paid 1100.00 for an A/C capacitor from Goettl. Too late did I look for the part cost online, which averaged around 300.00 plus install, around 170.00. My bad I did not look up the cost of a capacitor myself online. I am sure there may be circumstances that affect cost, such as the age of my unit (20 years). I think double the average cost, is cost enough for me to post the info online and hopefully save someone else the trouble.

I made an appointment to get my air conditioner serviced over 2 months ago for August 1st. Today I get a call saying they are moving my appointment to the end of August. I pay them monthly for their service plan for what. I canceled my subscription and appointment. I'll never use them again for anything. Horrible customer service.

My a/c wasn't so I called them to come out, the technician said I was low on freon, I said how can that be this system is only a few years old, her answer was maybe a leak, so she filled it back up but said she didn't find a leak so I said where did it go? She said it just happens, I didn't accept that as a good answer but it was damn hot outside so I said fill it back up, I was charged 350.00 for 3 pounds of freon, 6 weeks later the same problem so this time I called a mom and pop place and the guy came out and found the leak in 2 minutes, it was a lose fitting by where the freon goes in, I said how could the Goettl tech not find that? He said it's an old trick to get called back out for another service call and charge you more money, so he tighten the lose fitting put freon back in it and it only cost me 150.00

Horrible experience with an brand new HVAC system totaling over 20K. Nothing but problems. Installed in February and now broken. Reporting them everywhere, including the BBB. We are now looking into legal action.

Stay far away from this Goettl!

After installation of new rooftop Trane unit & new thermostat yesterday 8/7 everything stopped working in the middle of the night. Breakers did NOT trip, the issue is the new thermostat. We can't get the AC to turn on. The homeowner called several times this morning & was told a tech would come by to check the thermostat. Now@ 4:45pm, no tech no nothing & the internal temp is now showing 90 degrees & our dog is under stress now. We were told that dispatch sent the tech to an installation instead of coming here for a 5min or less job. Pretty shabby "customer service" Goettl. Not gonna help your referrals from us at all.

I called this company after the recent winter freeze caused a water leak under my driveway. They came out performed a little concrete chipping (1" around an existing hole). Replaced a six inch section of PVC pipe and added a 3/4 inch ball valve. Three hours max of labor. Price over $2,300. I called to speak to the supervisor William. I said brain surgeons don't get paid that much. The smart alec responded, that's why I quit med school...CUSTOMERS BEWARE

I was impressed with the speed and availability of the Goettl crew. I contacted them on July 1st, and they installed new system on July 2nd. Crew leader Nacho and his crew of Brian and Jerome worked in 110 degree heat to keep me cooled. Outstanding job by all and all showed a great attitude about their work.

This company practices fraudulent advertising! Do not believe a word of those cute radio adds, the only thing they will help you with is lightening your wallet!
Do not trust any positive revues, they pay yelp to remove all negative revues very quickly.

Please avoid this company. The two guys who came to unclog my bathroom sink. 1 of them who did all the talking had a very bad attitude and after waiting 10 minutes for an estimate he wanted $326 to unclog the bathroom sink. 18 months ago I used this same company and they charged me $80 for unclogging the same bathroom sink. This guy tried to rip me off. Had to tell them both to get off my property. Also reporting them to BBB. If you want to get ripped off then go ahead and use them.

After significant effort and time trying to replace our kitchen faucet hose, we decided to call an expert to help us. Not only were we surprised but also impressed to be able to speak to someone in the office on a Friday afternoon but also get a plumber to come out on Saturday. Billy Fernandez came in with a friendly smile, saw our dilemma and cheerfully replaced our kitchen faucet hose. Goettl Air Conditioning and Plumbing is on the top of my list when we have plumbing issues.

Kevin got here right on time and installed a noise cover blanket on my 5-ton unit. He took pictures of everything he had done and explained the process including where he had cord tied wiring from hot copper tubing. He is very friendly and did a really nice job

Good morning!
I wanted to write to tell you how impressed I was with your technicians today. Christian and Isaias in Las Vegas, NV came to do a complimentary service on my AC. We have used Goettl for having all our vents cleaned last year so when we got the call to come check our system we didn't hesitate. Christian was so personable, knowledgeable and friendly. He and Isaias checked our system then explained what they found, they used pictures and a video to show us what was wrong! That's really nice so we can know exactly what's going on. No pressure, just letting us know what we should do. Both the guys were great, in this day and age it's wonderful to see young men who take their job seriously while keeping customer satisfaction paramount to the transaction. Great job guys!

Had an issue with my AC, and the Goettl guys were here fast, ready, and solved the problem, as they always do. I really appreciate this company. Haven't used them for plumbing yet, but I will. I have found them very dependable, fair in their pricing, and quite dedicated to their customers. Absolutely no complaints me.