Goettl Air Conditioning & Plumbing

Doing business with Goettl is the worst financial decision I have made in my life. Impressed by their commercials, I contacted them three years ago when my old unit failed and it got close to 100 degrees in my house. They told me the old AC could not be repaired and that I would not be able to find a new one for less than $10,000. I believed them. The heat and an illness may have made me gullible. I should have seen the warning signs when they kept asking me if I was sure I wanted to buy the unit and kept recording my response. I needed repairs only three years after buying the new unit. I waited five days for a repair person. (Local daytime temperatures were 90 to 100 degrees.) The repairman says the unit is great but I am the problem. He says I subject the unit to too much "pressures." I regularly change the filters and seldom set the thermostat below 80 degrees.

I belong to the Sadie club. Ordered my flood prevention inspection. Tony, the technician, did a good job. He flushed the WH, then called his manager who said I needed a new water heater, over $3000. Typical salesman who tries to get every penny he can. I had already been burned by Goettl for a new A/C, heating system, 18k. Passed on the WH, mine is working fine. Went to Lowe's, priced same WH, installation, $1200. Don't buy from Goettl, call Lowe's, much better pricing.

I probably have left four reviews in my entire life and I am 61 years old. I feel compelled to leave a review because I don't want other people taken advantage of. I was getting quotes to replace my AC units. I have four AC units that needed to be replaced most companies (3) were bidding 27 to $31,000 range to replace all four units….they Goetti quoted me120,000.00 but discounted it to 86,210.00. That's crazy. I don't know what happened but somebody's on some serious drugs….

I purchased an conditioning unit in April. Everything was excellent. I also purchased the Sadie guard dog protection plan. In May I received a phone call less than one hour before my appointment. The Technician told me, that he wasn't going to be able to make it? Today June 30th. I had an appointment from 8-12 am. Nobody called, or came to my House. I called on Monday to verify appointment. Goettl spends a lot of money on advertising, of how wonderful of a company they are? Robert Virginia 3382 Eagle bend st LV NV *******.

Installed AC and furnace in July 2021. Rec'd call from city of Peoria that the final inspection was never requested. I notified Goettl. I paid $38.50 to extend permit. I arranged for city inspector to come to my residence for the inspection. Never any help from Goettl! The inspection failed. Again contacted Goettl and requested that they make necessary repairs and refund my $38.50. A lot " oh sorry, we don't operate that way, we will make it right, blah blah". This all started when I first notified Goettl of the problem in May of 2022. It is now nearing August and still no return of $38.50 and no repair of failed inspection. All you get from Goettl is a bunch of "we'll take care of it" but nothing ever happens. I will NEVER use Goettl again even to change a filter because they will probably screw it up and never fix their error. I paid a premium price to get what I thought would be a premium service and just got bottom of the barrel service.
Mike Fisher
******* N. 91st lane
Peoria, AZ *******

First of all I gave it more than a 1 star because a couple of the service guys have been really great. The main reason for the 2 stars is the company itself.
After my husband passed away I ended up needing a new system. I told them I am on a fixed income. $12,000 later there is always something that wasn't done correctly the first time. All I had done originally was to sign up for the twice a year service. The same day I did that is when I found out that I needed a whole new system. Well they don't include an every 6 month service and they kept trying to make me pay for the every 6 mos membership right after I bought a brand new system. I bought a brand new system for a 2300 sq ft home for $5500 down in San Antonio about 6 years ago. This house is only 1800 sq ft and it cost almost 12K and no 6 mos check up. When I have told other people how much they charged for the new A/C for a 1800 sq ft home they couldn't believe it. I feel they took advantage of a recent widow and that is wrong. They did finally quit trying to charge me for the Sadie club membership. Their saying is "they will do it the right way not the easy way" but so far i am not seeing that. Jarod and Carlos have both been great. The original group of 8 didn't do so hot. They left locks off of the system when the inspector came by. All in all... there are others out there.

I was impressed with the speed and availability of the Goettl crew. I contacted them on July 1st, and they installed new system on July 2nd. Crew leader Nacho and his crew of Brian and Jerome worked in 110 degree heat to keep me cooled. Outstanding job by all and all showed a great attitude about their work.

After significant effort and time trying to replace our kitchen faucet hose, we decided to call an expert to help us. Not only were we surprised but also impressed to be able to speak to someone in the office on a Friday afternoon but also get a plumber to come out on Saturday. Billy Fernandez came in with a friendly smile, saw our dilemma and cheerfully replaced our kitchen faucet hose. Goettl Air Conditioning and Plumbing is on the top of my list when we have plumbing issues.

Kevin got here right on time and installed a noise cover blanket on my 5-ton unit. He took pictures of everything he had done and explained the process including where he had cord tied wiring from hot copper tubing. He is very friendly and did a really nice job

Good morning!
I wanted to write to tell you how impressed I was with your technicians today. Christian and Isaias in Las Vegas, NV came to do a complimentary service on my AC. We have used Goettl for having all our vents cleaned last year so when we got the call to come check our system we didn't hesitate. Christian was so personable, knowledgeable and friendly. He and Isaias checked our system then explained what they found, they used pictures and a video to show us what was wrong! That's really nice so we can know exactly what's going on. No pressure, just letting us know what we should do. Both the guys were great, in this day and age it's wonderful to see young men who take their job seriously while keeping customer satisfaction paramount to the transaction. Great job guys!

Had an issue with my AC, and the Goettl guys were here fast, ready, and solved the problem, as they always do. I really appreciate this company. Haven't used them for plumbing yet, but I will. I have found them very dependable, fair in their pricing, and quite dedicated to their customers. Absolutely no complaints me.

What a company mike dusty and josh installed a new a/c heat pump on my home. Had been having problems for years with my 12 year old unit only to fine out the guy who installed it years early undered size my duck work.they came back numerous times with no extra charges to fix it this is a can do company

I just had a new water heater installed. I can't begin to express how pleased I am. Goettl hires professional technicians that are thorough and well qualified. The two installers today were Kevin Moreno and Carlos Perez. True professionals that provided top quality work. I look forward to Goettl handling whatever plumbing needs I have in the future. Goettl understood the urgency of my request for a new water heater and boy did they deliver! Thanks for the wonderful service Goettl.

Jay Cruz was my service provider and I could not be more satisfied. He is courteous, knowledgeable and explained everything he was going to do before he did it. Very friendly and asked if i need anything explained. I have never had any problems with this company and service personnel like him is why. Excellent service!

Work done. By Blanca Trevino, johnny Rivera and Arevino Rodrigues. Did a great job. They cleaned and were friendly and did a wonderful job I am very satisfied and have high recommendations for an outstanding completion of the installation if my new. AC.

We called several 24/7 Air conditioning companies and had to leave a phone message. I called Goettl once and received a friendly voice on the other end of the line. I told them about my air conditioner being out since last night. I have Asthma and other health issues which make it hard for me to breathe. They got me an appointment right away this morning. Aaron the was at my house bright and early. He was friendly, courteous and even listened to my chatter. He had my Air conditioner up and going in know time at all. I want to thank everyone for all that they did to get my air conditioner going. I would diffidently recommend them to my family and friends.

My installers Charlie and Chuey arrived on time, introduced themselves and completely and professionally proceeded to address an install that I thought was going to take days to complete. They had to tackle an attic install, narrow accessibility and some cold weather and all in 8 hrs time. They explained their process and I now have a heat pump with efficiency to last me for years to come. They also include a quality follow up, days later to make sure everything is working properly. I am so pleased, and confident in my decision to go with Goettl!

Great group of employees at Goettl San Diego. A call out to Oscar, Israel, Wilbur, Andres and Theo - everyone was helpful, efficient, polite and a pleasure to have working on our systems. Thank you guys!