Aptive

That's an oxymoron for this company. The customer service is nonexistent. Avoid avoid avoid. They made it a marathon in persistence and patience to cancel my service.

Very easy and quick! They are timely, do a good job, and are in and out very quickly. I have only had great experiences with all of the techs I have interacted with.

They stole my money, knocked on my door offering their service, we decided to buy what they offered. The appointment was next day at 8 in the morning and they arrived at 12, the service was to fumigate inside and outside the property and they also "cleaned the walls" well the walls were left with spiderwebs and they told me that if after a week we still have Insects, i must call them to reschedule a courtesy appointment, so after 8 days I called to request this visit and they gave me the appointment for 15 days later, the second courtesy appointment was between 2 and 6 in the afternoon and they arrived at 7:30 It was raining so they just did the spraying inside the property. A week later I continued with the problems of spiders and ants, I called to cancel the service and now they want to charge me for two services that did not work, they stole my money! I have been calling to speak to the manager and haven't been possible, the manager is supposed to call me and he/she hasn't.
I paid $656.00 dollars for the whole year and this company wants to return $417.00 dollars to me, they want to steal 233.00 dollars for "two services" that don't work.
This company steals money offering a service that doesn't work!

Jaliyl did an excellent job and addressed all my questions and needs. I am always impressed with Aptive. They contact you on the way and when they are complete.

The Service Technician was sitting in his truck in my driveway after having sprayed around my house and I noticed he had left the gate open. I approached him and asked if next time he would please remember to close the gate. He said he wasn't done with the service. I said that's fine, but could he please close the gate after he passed through and not leave it open while he wasn't using it. He replied by yelling at me me that he was "a grown man" and I had no right to tell him how to do his job because the Aptive policy is to close the gate after the job is complete. I told him not to raise his voice to me and he pushed his truck door open purposely hitting me and nearly knocking me over with it and then stood towering over me gesturing in a threatening way and screaming unhinged that I was a racist, and that I was not allowed to ask him to close the gate behind him because I am "white and privileged." He made a couple of more insulting remarks about my being white and then he got in the truck and said he was not going to finish the job and took off.

The tech, Melvin, came very prompt, courteous and professional! He got the wasps, bugs and spiders thru out the parameter of the house and did a great job! Thank you Aptive!

I went and looked at the reviews and they do the same thing they come in and do the service they offer it does not work you say i want my money back
They say you signed a contract and their fee to let you out of the contract is 200 bucks their service is crap it killed a couple of ants in my driveway but
The 3 wasp nest in plain sight were still alive and well i got stung my wife got stung my dog got stung then they said well we will be out there in a week in a half
Their is a lot more Oh and when i tell them i m not paying they said we will just turn it over for collections
They did not do there job but now their going to turn it over to collections read the reviews companies like this need to be stoped read the reviews and don't do business with this company

Rymone from Aptive came out today and did a very thorough and great job. I have been with Aptive for over a year and I'm very satisfied with their services.

Soliciting in a non-solicitation neighborhood…. On Memorial Day…. When families are honoring and mourning those who sacrificed their lives for our freedom. Real class act. Badge number *******240

The gentleman was respectful, friendly & VERY thorough! We hope the product works and look forward to continuing using your services. Thank you.

Did and amazing job. He also made sure to ask if I had any pain points to resolve all of my concerns.

If I could give them a zero, I would. I was promised a time of 8:30 a.m. for them to take care of a wasp/bee/hornet nest this morning. I have used this company for 8 years for preventative maintenance. I have specifically asked them to dust for wasps/hornets whatever is on our deck every summer. The effectiveness of preventative maintenance has been subpar for the past year or two. We disrupted a nest and we were stung over 40 times two days ago. We were promised that someone come out yesterday, then promised a time of 8:30 this morning, 11:00, then 1:00. I was promised many things by manager Connor who had to explain that he has two years of seniority and is a big shot with the company. What a joke! I was lied to by Connor numerous times. He said Shelly the area manager would call, never did, the list goes on and on. And then, when the service technician Alex finally showed up, (he texted that he would be there in an hour or less. He came two hours late.) I was admonished by him saying that they don't do bees and that it was crazy for him to be asked to pick up the cloth grill covering the bee nest had been in. He was extremely cocky and rude. He escalated the situation and soon I was yelling back at him. Do NOT use this company! In the midst of it all, I got another text to pay a 130 dollar charge to Aptive by manager Taylor. I couldn't believe it! Their customer service has gone downhill. I have canceled my account, and paid off everything even though I don't think it is fair that I had to. STEER clear of them! They will take your money and will treat you poorly. Take your business someplace else.

Tim Cloud came to the house for service before and it's always been a huge pleasure seeing him again. He is dedicated and knowledgeable.

Identified areas with the most bug activity and targeted specific types of bugs. Always effective at keeping the creepy crawlies away.

Calvin put down traps and bait. I just hope that everything works. Thanks I don't have any thing else to say.