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Aptive

How would you rate Aptive?
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Texas
1 review
0 helpful votes
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Educational
June 1, 2023

The representative James that came out was very knowledgeable and professional I would recommend him to our friends and family!

Date of experience: June 1, 2023
North Carolina
1 review
0 helpful votes
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I work for this company I transferred to another state with no job Shawn district manager nasty in fl

Date of experience: June 23, 2022
Oklahoma
1 review
0 helpful votes
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Second treatment
May 31, 2023

Tech was thorough, friendly and competent.
Treatment was completed with no delay, a dedicated employee taking care of business

Date of experience: May 31, 2023
Minnesota
1 review
0 helpful votes
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Great job
May 29, 2023

David was very personable. He did a great job checking for bees and spraying my property.I hope all your techs do as nice of a job!

Date of experience: May 27, 2023
Texas
1 review
0 helpful votes
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Helpful
May 23, 2023

My technicians are always very friendly, helpful and informative. Always willing to assist with any questions or issues.

Date of experience: May 22, 2023
Michigan
1 review
0 helpful votes
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Poor communication
May 25, 2023

Poor communication, didn't respond to my texts so I did not receive indoor treatment as I was promised.

Date of experience: May 25, 2023
Sweden
1 review
0 helpful votes
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Exterminator was thorough and precise to our service needs. Punctual to the appointment as well. Definitely would recommend.

Date of experience: June 1, 2023
Washington
1 review
0 helpful votes
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Satisfied
May 28, 2023

Satisfied with the service the technician was knowledgeable super helpful and all around a great person Thank you!

Date of experience: May 26, 2023
California
1 review
0 helpful votes
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Fantastic work
June 5, 2023

Love our Tech! He does a Great Job with Care! L Thank you! We have really no more Ants! The Tech takes time to care!

Date of experience: June 5, 2023
Texas
1 review
0 helpful votes
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Sterling did a fantastic job treating our property. He was very courteous, thorough, and helpful. He listened to my needs and took care of them.

Date of experience: May 31, 2023
Texas
1 review
1 helpful vote
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Ed was on time, professional in his work, and pleasant to talk to. He gave us pointers as first time homeowners which we greatly appreciate!

Date of experience: May 25, 2023
California
1 review
3 helpful votes
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UNETHICAL. RUDE. USELESS. DO NOT BOTHER.
October 31, 2022

I opened an account for pest control services with a customer service agent who told me I was signing up for "flea and rodent" services. My first appointment was cancelled abruptly after I had waited all morning, and I had to contact the company to reschedule. When they did come, they did not provide "flea and rodent services." They only sprayed for different insects. I reached out to the company to complain, so they rescheduled other technicians, who did some of what they were supposed to, including laying traps to check for next time.

However, on my second appointment, the technician had no idea he was supposed to be treating for fleas and rodents. He also told me that the package I believed I had purchased was no longer offered by the company. He was not aware that he was supposed to check traps, and he did not perform any "flea and rodent" services. The receipts I received via email did not list any flea or rodent services either.

When I reached out to the company, they said they had not bothered to put "flea and rodent" services on the notes for the technician, and wanted to schedule another time for someone to come out. I said no - I wanted to close my account and cancel services with them, because I am tired of waiting for technicians, not getting the services I ordered, and needing to chase down the company's customer service department every single time.

They told me I need to pay a "cancellation fee" of $199. I find this unacceptable - I am paying two hundred dollars for the privilege of no longer paying for a service that is not the one I signed up for? I just want my account closed so I no longer have to deal with them.

Date of experience: October 31, 2022
Texas
1 review
0 helpful votes
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James was a very friendly and informative technician that made me feel very comfortable about the process

Date of experience: June 3, 2023
Florida
1 review
0 helpful votes
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Routine service
May 30, 2023

Service texted ahead. Tech was on time and professional. He explained the process. Great service as usual.

Date of experience: May 29, 2023
California
1 review
0 helpful votes
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Professional
May 21, 2023

They came on time to spray all the problems area around my house. Afterward, the provided me with a list of chemicals they used.

Date of experience: May 19, 2023
California
1 review
0 helpful votes
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Got here informed what the steps were going to be. When done he informed me how it was all done and taken care of.

Date of experience: May 23, 2023
Ohio
1 review
0 helpful votes
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Great service
January 7, 2022

Enrico was here yesterday for my scheduled treatment. Very pleased with his service and friendly demeanor. Thank you Enrico

Date of experience: January 7, 2022
New Jersey
1 review
0 helpful votes
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Timely and quickly
June 5, 2023

The gentleman did a great job. He called upon his arrival. He was professional and respectful. I appreciate his care with my lawn.

Date of experience: June 5, 2023
Texas
1 review
0 helpful votes
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Another great job!
August 14, 2023

Freddie came out today to service our house and yard. He is a great guy and very thorough and professional about his job.

Date of experience: June 7, 2023
Texas
1 review
0 helpful votes
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They treat us very well and do a great. We've been with them for a long time and plan on staying. Thank you.

Date of experience: June 2, 2023

Overview

Aptive has a rating of 2.7 stars from 271 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Aptive most frequently mention pest control, customer service and cancellation fee. Aptive ranks 4th among Home Care sites.

service
161
value
151
shipping
21
returns
27
quality
133
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