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Claim Your BusinessBoth APP and website went down for over 3 hours. Called toll free number and automated system said it didn't recognize my SS# or card #? Called back and chose lost/stolen card option and got some guy in India who wasn't able to see any of my info? All this for $5 a month? And NO. You're not getting my direct deposit to avoid the $5 fee... you're not good enough! I'm closing my account.
Both APP and website went down for over 3 hours. Called toll free number and automated system said it didn't recognize my SS# or card #? Called back and chose lost/stolen card option and got some guy in India who wasn't able to see any of my info? All this for $5 a month? And NO. You're not getting my direct deposit to avoid the $5 fee... you're not good enough! I'm closing my account.
After reading what their online banking does and provides for consumers I thought I'd give it a try, why not? The whole process went well and making a transaction from my other bank went well(as it seemed) They claim" takes only '3' business day" ok 3 days not bad. Those 3 days turned out to be '8' days!? Now I'm really concerned and that is my money that there handling and protecting (so they say). I see on my bank statement the money was taken out but I don't see it in my go2 account it's still at $0. I call my first bank to confirm then I call c. S at go2. The auto asks all the information which c. S asks again which I find somewhat odd. So I get connected and I'm told nothing has went through blaming it on the other party. And when I bring it to their attention I contacted my bank our call gets disconnected, I'm having to call back 2 more times. On my 3rd time calling I'm pretty irritated, and I pointed out what their website states about three days and since they were able to take the money why can't they tell me where it's at instead they continue to play the blame game. I had it and I clearly asked to connect me to someone possibly super who can tell me where my money is at and I asked nicely to please not hang up because not only do they make the company look bad but very unprofessional. So they switched me over and not even one minute even before I could speak to anyone they hang up once again. I closed my account, there's no way I can trust this bank especially online with my money. Lesson learned do more research and read reviews.
Who Are these people that work for these debit companies cause i think that they should be embarrassed as they just told me "I" can't use my card because they sent me a fraud alert? Well seems to me that is discrimination all around the board who are these people to tell you that you cannot purchase a wig, clothing or what ever the heck you want from what china, iran, dubai, alaska oh ship international well WT?...it's my money and I will do as I please and seems to me that their job is international Just where is INDIA seems to me thats alot of water to come across to tell me I cannot use this card to purchase what I want with MY I said MY money but when he decided to over talk me about my money i said hold the hell on remember some calls are recorded just to catch your untrained supervisor having title means nothing when you cannot do nothing but your attitude sure changed up and you shut up when I stated this phone call is being recorded for customer satisifacation. And you stated I cannot do that well that the way i feel about you telling me what i can and cant do with MY money.
Tip for consumers:
I found it quite strange that it's ok for companies to state that they maybe recording for customer satisfaction which this so called supervisor didn't find was too damn funny when I stated that this phone call is being recorded due to the stupidity and discrimination Of Green Dot and their sub divisions and or umbrella companies. their all crooks period.
Products used:
I'm taking my money off that card and placing in loving care with Pay Pal ...I will never use Green Dot again their employees must not see that their international cause I sure do
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