business logo of GO2bank

GO2bankReviews 3

1.5

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate GO2bank?
grey star
grey star
grey star
grey star
grey star

GO2bank Reviews Summary

GO2bank has a rating of 1.5 stars from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. GO2bank ranks 239th among Banking sites.

service
2
value
2
quality
2
Minnesota
6 reviews
3 helpful votes
Follow Carri D.
Unfollow Carri D.
Share Review
Report Review

Who Are these people that work for these debit companies cause i think that they should be embarrassed as they just told me "I" can't use my card because they sent me a fraud alert? Well seems to me that is discrimination all around the board who are these people to tell you that you cannot purchase a wig, clothing or what ever the heck you want from what china, iran, dubai, alaska oh ship international well WT?...it's my money and I will do as I please and seems to me that their job is international Just where is INDIA seems to me thats alot of water to come across to tell me I cannot use this card to purchase what I want with MY I said MY money but when he decided to over talk me about my money i said hold the hell on remember some calls are recorded just to catch your untrained supervisor having title means nothing when you cannot do nothing but your attitude sure changed up and you shut up when I stated this phone call is being recorded for customer satisifacation. And you stated I cannot do that well that the way i feel about you telling me what i can and cant do with MY money.

Date of experience: August 1, 2023
Minnesota
2 reviews
2 helpful votes
Follow Amy M.
Unfollow Amy M.
Share Review
Report Review

After reading what their online banking does and provides for consumers I thought I'd give it a try, why not? The whole process went well and making a transaction from my other bank went well(as it seemed) They claim" takes only '3' business day" ok 3 days not bad. Those 3 days turned out to be '8' days!? Now I'm really concerned and that is my money that there handling and protecting (so they say). I see on my bank statement the money was taken out but I don't see it in my go2 account it's still at $0. I call my first bank to confirm then I call c. S at go2. The auto asks all the information which c. S asks again which I find somewhat odd. So I get connected and I'm told nothing has went through blaming it on the other party. And when I bring it to their attention I contacted my bank our call gets disconnected, I'm having to call back 2 more times. On my 3rd time calling I'm pretty irritated, and I pointed out what their website states about three days and since they were able to take the money why can't they tell me where it's at instead they continue to play the blame game. I had it and I clearly asked to connect me to someone possibly super who can tell me where my money is at and I asked nicely to please not hang up because not only do they make the company look bad but very unprofessional. So they switched me over and not even one minute even before I could speak to anyone they hang up once again. I closed my account, there's no way I can trust this bank especially online with my money. Lesson learned do more research and read reviews.

Date of experience: April 25, 2022
Texas
9 reviews
12 helpful votes
Follow Paul B.
Unfollow Paul B.
Share Review
Report Review

Absolutely horrible!
February 12, 2021

Both APP and website went down for over 3 hours. Called toll free number and automated system said it didn't recognize my SS# or card #? Called back and chose lost/stolen card option and got some guy in India who wasn't able to see any of my info? All this for $5 a month? And NO. You're not getting my direct deposit to avoid the $5 fee... you're not good enough! I'm closing my account.

Date of experience: February 10, 2021