GLOSSYBOXReviews 88

I got my 1st box ever. They include a picture with products you're supposed to get with what they are. Problem is 2 of the items inside were valued at respected $20 EACH lower then item I was supposed to get.
They said it was only about $5 off retail. I call b. S. because I've looked up and purchased both before.
Wss supposed to get the Josephine Cosmetics Full sz Dew You(avg $38)and received bella pierre finishing powder(cost average $13) and supposed to get the Polaar deluxe Mini mask and received the nailpolish). Like I told them, for a first time purchase you try to please a new subscription buyer (not make excuses)
They are quick to make excuses and take money out if your account fir next month's box, which came out PROMPTLY ON 1ST of the month for this month but I will not receive it until end of this month

So you think you can "try" a box or two and see if you like it? Forget it, you are roped into a 12-month subscription no matter how you try to cancel it. And I haven't even received any boxes yet! It's impossible to cancel - EVEN BEFORE THE FIRST BOX SHIPS! I changed my credit card, screw this robbery.

I was charged for 2 months and recieved nothing. Their phone is cut off and customer service doesn't exist. I had to cancek my card to keep them from robbing me blind. This company is a scam, please think twice.

I am completely distraught trying to get help with Glossybox customer service and relations team. I ordered an advent calendar on 2nd Oct 2020 as a present for someone and I still have not received anything over 2 months later. We are now well into December and the product has lost its value and meaning now. I have been back and forth with their agents who have not provided any help. They have repeatedly told me it is an "active order" and there is nothing they can do. I have asked several times for a refund and today after a week of messages they are saying my order is "sorted" and they will not give me a refund. My order has never arrived and is not sorted. I am disgusted and let down immensely as is the young girl I bought this as a gift for. I am being left out of pocket before Christmas and feel they have just stolen my hard earned money.

DO NOT ORDER FROM THESE PEOPLE!

You may never receive anything and they may continue to take money from your account anyway.

I placed an order on 11th JUNE for a Glossybox, hoping to receive one in July. A week or so after the order was placed I got an email saying that because I had placed after 9am on 11th June I wasn't able to get a July box and they'd send me an August one. Not great but at least I knew.

They then took another 2 payments during July and Aug that I had to fight to get refunded as I still hadn't received what I had ordered in June.

I kept asking when I would receive my Aug box as Aug was almost over and kept being told "It'll be with you soon, don't worry. If you haven't received a dispatch email by 15th Aug get back in touch and we will look into it for you"

So when 19th Aug rolls around and I haven't heard anything I emailed again only to be told "As the August edition is now fully out of stock I am unable to replace this for you. Please can you let me know if you are happy to accept a refund or would prefer the box value added as credit."

Actually shocking. Out of stock of something I ordered in JUNE? Really? Funny how it's been sent out for free to all the influencers on Instagram though.

Am waiting on a refund now but don't hold out any hope of receiving it quickly if the last 2 months have been anything to go by.

Save your time and money and go elsewhere!

My friend recommend glossy box to me as i mentioned to her that I was looking for a beauty box as a treat for myself each month. Where to start with the issues I have faced firstly I joined by registering through my friends referral link which claimed we would both receive glossy credits plus I would receive a certain amount off my first box. Followed link and steps correctly but neither of us received our credits and I didn't get money off first box. I contacted customer care for help and was just told I must not of followed the steps correctly. (Fobbed off)
Secondly I started to notice that I was receiving my glossy box weeks after my friends so it was no longer a surprise of contents as i would find out through people discussing or online of its contents before I even received mine. Contacted customer care and told some boxes are sent later than others (felt fobbed off yet again)
Thirdly I kept getting messages each month stating they had to replace an item in my box due to high demand and they had run out. So I missed out of two very good products I was looking forward to getting as they were box sneak peak items and instead received A mini sample dried up mascara worth half the price of the items I was meant to receive. Contacted customer care as I have got to the point where I won't think I am being treated fairly and as I am having problem after problem on their end, i requested to cancel my subscription without charge as all the problems were from their end. I was told sorry we can't cancel your subscription. (Fobbed off yet again) now I have got to the point I am constantly complaining in the hope they will get fed up and cancel it for me. Also some of the products they sent out To glossys they state a price in the leaflet when in actual fact i found a good few products in the shops cheaper for example eos lipbalm- states in leaflet it's about £4.99 it's in a certain shop for £1..

I was a customer of Glossybox for 2 years. I realized that they paid little to no attention to my requests and continued to send items I had specifically said /I don't use.
Cancelled my subscription 8 days before the renewal date and they charged me anyways. I have been fighting with them for THREE months now to return my money. I've been promised it back three times by different sales consultants/ service reps and today now they're saying they won't process my refund unless I remove my Paypal dispute. Paypal has advised against that in light of the fact that they are not following through as promised as then I will have no recourse. It has been a nightmare.
There are many better subscription boxes that are easier to deal with and actually send you what you'd like to try (Ipsy, Birchbox to name a few). I will never deal with Glossybox again. Nightmare to just get MY own money returned to me and I'm coming to think they never will.

A recent promotion for a 3 month subscription is set to a hidden automatic renewal opt-in. You only find out once they have billed you and it is a renewal for the original subscription period, not a monthly basis. It cannot be cancelled. This is essentially dishonest marketing and the fact that there is a refusal on the part of the company to cancel the subscription or even PART of the subscription suggests that that this company isn't too concerned with its customers. It is quite frustrating to deal
With customer service whose only response is to communicate prewritten emails. Would suggest avoiding this particular subscription box, there are too many other options out there to deal with this grief.

This company prides itself on its presentation of products. How each month the products are delivered in a sturdy pink and black box, with company logo, wrapped with a black bow. Items are secured under tissue paper, affixed with sticker and Products are nestled inside sitting atop black shredded paper. I am very much a presentation person. However, presentation should not come at the expense of the product it presents. Presentation should be in conjunction with excellence, not in lieu of it.

Glossybox is fluff and no stuff. Smoke and mirrors. Do not let the presentation divert attention away from exactly what is being presented. They company, in the past, was very misleading about the fact subscribers were paying a hefty monthly fee for packaging housing samples, of products while being told four to five full size products were included monthly. I think it has since been changed. But I digress. One is lucky to receive one full size product monthly and it will be something inexpensive. I found that the products were mostly sheet masks, nail polish and deluxe sample sizes of hair products. Very little makeup, with the exception of eye liners. Who needs a lot of those? It amazes me a company would spend so much money on the packaging at the expense of content. I cannot stress enough how Glossybox is not worth the monthly amount and for me atleast, was a down right insult. The monthly subscription meant to be a little happy delievered to my doorstep, became a source of resentment. And to add insult to injury, the quality of subscription continued to worsen as it continues to do to this day. Every so often, I forget my frustration with Glossybox and will resubscribe only to get reminded once Box arrives why I was not a subscriber. Last caveat. When you cancel your subscription, they reserve the right to charge you an additional month if you cancel after the 15th. You cancel on the 16th of the month, even though that is 14 days time before next mailout, Glossybox will charge you for another month.

They "fished" me with what seemed a "generous" offer for the 3 months.
The products are not worthy, honestly, you can get things at the super market, and the subscription is set up in a way it is automatically renewed! You know how it goes: the automatic renewal term is written in the FAQ or somewhere that one needs to look for, and once you get invoiced you cannot claim the money back... pure scam disguised as "so sorry for your loss, you should have known better". Thank you for the lesson glossybox.

I am a new customer who recently signed up. During the sign-up I made a clerical error on the address number. I immediately sent a note to customer service and stated the problem. The response I received stated I needed to contact the courier to resolve as they could not fix the address problem and that the product already shipped. I knew it hadn't already shipped since it had only been seconds since I submitted my order as a first time customer. I ended up calling them and was told as soon as it ships I would receive an update with the tracking info so I could call myself to see if they could resolve the shipping to the wrong address. Unhelpful in my opinion that they couldn't figure this out, but I was willing to do it myself. Several days went by with no update so I called back again. This time they stated that they weren't sure why the product hadn't shipped yet and they would contact the shipping department to try and resolve the shipping address issue since it hadn't gone out yet. I was very happy as this is what I would have expected to happen from the very beginning. Unfortunately several days later I received an email saying they cannot fix the address, contact the courier myself again. Yet, no update on who the courier is. So, called again. Product still hadn't shipped so no updates. I've emailed for a couple of weeks now and no updates on shipment or address, just the same generic response regarding contact the courier. Now that it is way past the Valentine's Day I was ordering for in the first place and still no resolution I request they cancel my subscription and refund the money since they have not been able to ship me my product or resolve the shipping issue. They refuse to do so and state that I should contact the courier regarding the address problem...:(
Needless to say, I've called and emailed to NO resolution still and have paid over $100 for nothing but a headache. Don't bother with these guys.