Globe Telecom

Extremely useless!, always getting a run around. They ripped me off several times! Can't even get a help from any one! Beware of this Company.Go to converge instead!

Worst isp in the philippines, maybe the world. Hacking attempts probably from the globe staff/admins who use their firewalls as a DOS for paid users. $#*!ty router/modems that constantly are a problem with disconnects. Uses it's dns servers to block, censor and DOS your net activity. Try smart or pldt. Avoid globe at all costs unless you're hacking their $#*!ty isp for free. I have no commercial interest in this. Just as a user of globe and smart. Smart is 100 times better than globe.

Globe operates in silos. They have departments that do not coordinate with each other for the customer. They will pass you on from one service group to another. Their systems aren't design to align themselves with information to help their customers. Their frontline agents aren't empowered.

Requested to be permanently terminated as we have move houses but they dont respond inly an automated response from their email *******@globe.com.ph

They still bill me every month. Very poor service

Worst ISP in the country. Customer service representatives in Chat are a bunch of liars and always make up excuses.

I wish I could rate lower but the internet is so slow. Worst internet EVER. Routers suddenly go out of connection. DO NOT BUY THIS

Just plain bad service!
Expensive plans yet $#*!ty service. It's daylight robbery. Better check other internet provider.

So every month I reload 1000 peso promo on my globe at home sim. THIS MONTH HOWEVER once my sim told me that my promo expired I reloaded again immediately because I was streaming a movie at that time BUT BEHOLD it said cannot connect to internet. Transfered sim to phone but apparently had no MMI. Help line just linked to globe facts website. The globe desk only know to recommend new sim for every problem. LOST 1000 pesos and a new sim to globe. Smart is better never had problems for the last 5 years

First of all, how do you guys even get things working. Just even increasing the mbps is a good idea like who seriously haven't thought of that? Everytime i check the signal strength and mbps it 'always says request timed out' like how on earth does anyone even not complaining about this? Overall its just bad.

Globe is so bad, it doesnt live up to its name and is worthless. Ive had globe for over a year now because of a contract that i did. And jesus christ i paid for 150mbps and i got 5 mbps. I pay more than my rent for good internet to download stuff from art of zoo. I can never load a youtube video that is literally extremely bad. Like its 144p and yet it takes longer than i can handle. Jesus, im so depressed over me spending so much on bad internet that i am gonna go bankrupt if this continues next month. Due to my job being online and i need to attend a meet. But its so slow that my art of zoo profile picture is still there. If im gonna go to the USA im gonna say to spam low ratings in globe so that you can get sued and so that you can go bankrupt as well.

You have very poor and unstable signal here in Occidental Mindoro, even your data services are poor too, so bad that I want to switch to other network

Customer service not good can not help with any thing if you can contact them internet slow as a snail might as well start a fire and make smoke signal s it would be faster The worst company in the Philippines 100%

We visited my wife's family for a 3-month stay in the Philippines and subscribed to talk and text monthly plan. We spoke with 3 Globe sales people who all suggested a 6-month plan would be best for our stay and the account would no longer be charged after 3 months of inactivity. Monthly billing statements were issued after the 3-month period and sent family members on our behalf to the local office, on multiple occasions, to resolve the issue. Globe would not assist them and demanded that we come to their office to speak with them. We were then threatened by a collections' agency to pay for the extended services that we did not agree to, including a termination fee that was not disclosed when signing the contract, in order to close this account. We continue to share our negative experience with our extended family and friends. Bye-Bye Globe!

Globe is one of biggest network here in the Philippines... Sometimes cignal is good and excellent but sometimes poor.

Dealing with Globe Telecom's customer service has been a nightmare. Agents are not only incompetent but also seem to have mastered the art of promising callbacks that never happen. Reference numbers are handed out like confetti, but they're as useful as a broken pencil. Frustration is their only reliable service.

No option for line transfer through chat & phone call
Won't reply or call you back for requests through app and email. They just don't care

When you call 211, it'll give you options to choose one and no option to speak to customer service. It'll give you a ticket number to advise a Globe representative will contact you within 3-5 business days! The timeframe has passesld, nobody called and another text message would advise that your issue has been resolved? What the hell is going on with you people!

Sobrang sungit ng mga tao sobrang bagal pa parang di costumer kausap. Okey sana ang globe kaso kung ganito lagi makakausap mo.

Costumer service is practically non existence. Speed is poor. Compared to other asian countries it is by far the worst telecom.

Every thing about Globe is bad news and now they have this lockin contract that chains the consumer. That should be unconstitutional. As consumers we should have the liberty to transfer especially if the service provided is not even worth the bill we pay. They have a very fluctuating internet. Gets worse when it rains. I didn't know fiber has that weakness. There is constant disruption of our video conferencing and online gaming. I thought they improved after 8 years but nahh they only get worse. I never knew a company could be so bad at their job that they are so good at fooling people and deceiving many to avail their worthless services. I tell you, in this time that we need internet, do not put your trust to Globe. Better go to a better service provider like Sky Fiber or PLDT (PLDT is good in our area). Sometimes it's per location also. So please not saying I didn't warn you. Globe is not worth a peso.

Whenever i open my mlbb app it always says that no connection or poor internet you guys can sponsor blackpink but you cannot fix your cignals. Y'all getting in my nerve

We was buy ultra highspeed internet. 2x 25 Giga. The true result ist most time 1mbs max 2.5 mbs very very bad internet.

I have been using GOPLUS promos but it does not give me the promo that I expect. For example, I would purchase GOPLUS99. I should have 8GB and 8GB for my chosen app but it only give me the 8GB not another 8GB for my chosen app. I encountered this multiple times and I'm now thinking of not purchasing any from globe. It sucks