Globe TelecomReviews 40

If I could give negative stars, I would like come on. People are paying for your service and you keep on disconnecting anytime of the day. People are busy and needs to do their work. While globe sits still and trolls people by cutting the internet for 10 mins just to continue it later on when their customers already suffered, money hungry people. So F**** STUPID.

I have been a Globe Telecom subscriber for more than a decade, and I recently renewed my postpaid account. I requested a change to my old mobile number. Globe recycles mobile numbers, but do not take the time and make the effort to check if the recycled number they will assign a subscriber is fully free to be used. The recycled number they assigned to me cannot be used on Apple, GCash, or BDO. I asked for the recycled number they gave me to be changed to a new, clean one or reverted to the original number. I even said that if I have to pay ₱5,500.00 PHP for the admin fee, I'd be willing to do so just to get it changed to a truly new, clean number I can use. But they're unwilling to assist me and are dead set on telling me, "YOU HAVE TO WAIT FOR 6 MONTHS". The recycled number is only good for texts and calls. Globe Telecom's chat representatives are no better than their chat bot. They do not consider situations. They're unwilling to escalate requests. Team leads, supervisors, and managers are hesitant to look into the valid reasons for the second change number request. Globe Telecom does not value loyal repeat business. I regret ever renewing my account with them. I am in utter disgust with the lack of empathy.

I wish I could rate lower but the internet is so slow. Worst internet EVER. Routers suddenly go out of connection. DO NOT BUY THIS

Customer service not good can not help with any thing if you can contact them internet slow as a snail might as well start a fire and make smoke signal s it would be faster The worst company in the Philippines 100%

Dealing with Globe Telecom's customer service has been a nightmare. Agents are not only incompetent but also seem to have mastered the art of promising callbacks that never happen. Reference numbers are handed out like confetti, but they're as useful as a broken pencil. Frustration is their only reliable service.

I have been using GOPLUS promos but it does not give me the promo that I expect. For example, I would purchase GOPLUS99. I should have 8GB and 8GB for my chosen app but it only give me the 8GB not another 8GB for my chosen app. I encountered this multiple times and I'm now thinking of not purchasing any from globe. It sucks

Sobrang sungit ng mga tao sobrang bagal pa parang di costumer kausap. Okey sana ang globe kaso kung ganito lagi makakausap mo.

Mga putang ina niyo Globe mga gago kayo!

First of all, how do you guys even get things working. Just even increasing the mbps is a good idea like who seriously haven't thought of that? Everytime i check the signal strength and mbps it 'always says request timed out' like how on earth does anyone even not complaining about this? Overall its just bad.

SD Fairview customer service is very unprofessional and does not do what they promised I've been waiting for my ESIM QR code for days and it is fully paid for! Lies are all I get!

Disappointing services disappointing services. Disappointing services disappointing services
Disappointing services disappointing services

So every month I reload 1000 peso promo on my globe at home sim. THIS MONTH HOWEVER once my sim told me that my promo expired I reloaded again immediately because I was streaming a movie at that time BUT BEHOLD it said cannot connect to internet. Transfered sim to phone but apparently had no MMI. Help line just linked to globe facts website. The globe desk only know to recommend new sim for every problem. LOST 1000 pesos and a new sim to globe. Smart is better never had problems for the last 5 years

If ur thinking this net. Will Be usefulll.
Ur not wrong,cuz this is useful for making ur day depressed every time using it

Globe telco will be providing you assistance if you're a new customer. But for disconnection, goodluck. You wont be able to get any assistance from any of their customer service.
If you go to a Globe store anywhere, they have customer service there but they will refer you to the phone lines and you have to call customer service from the landlines.
Poor quality of service.
Disconnection - even if your contract is over, they will still charge you big amount of money.
If you're having bad connection or service time off because of bad weather and stuff, no adjustments will be provided - you still have to pay whole month's bill and they will inform you they have adjusted it on the bill already.
Mind them, I work for a telco company based in Australia, they cant fool me.
They are full of words but less actions.
Maybe just doing jobs for the sake of the salary but 101% - NO CUSTOMER SERVICE ARE BEING PROVIDED
Hope all these customer service rot in hell.

Whenever i open my mlbb app it always says that no connection or poor internet you guys can sponsor blackpink but you cannot fix your cignals. Y'all getting in my nerve

WAG KAYO MAG GOGLOBE MAGALING LANG PAG NANININGIL ANG BIBILIS MAGSITAWAG AT MAG BIGAY NG BILL WALA PA NAMANG ISANG BUWAN MAHIGIT PERO PAG NAGREREKLAMO NA MGA HINDI TUMATAWAG AT ANG HIHIRAP KONTAKIN