Delayed giving feedback so as to be able to fully evaluate pc's before doing so. Purchased two computers for office. We are architects and both machines have been worked hard since obtaining them some months ago. They have proved reliable, fast and to be excellent value. This, coupled with an excellent service, has ensured that future pc purchases will be from 'ginger6'.
I customised my first tower with Ginger6, recommended to me by a friend.
(link to the PC)
Firstly, I chose the upgrade from the Standard AMD CPU Cooler (again recommended by a friend for over-clocking use, etc.). When I received the PC the motherboard was not picking up any peripherals or booting up. It was switching on but the red light wasn't flashing or fan wasn't sounding. This was the first fault, the second - they had sent the tower unit itself in blue. I asked for red. A minor problem but a clearly specified choice, on the invoice, nonetheless.
Hats off to them, they took it back, fixed it and sent it back. They even gave me some (cheap ass) gamer headphones also, which I do not use (because they are just terrible). Great, everything was in working order. No problems for a while.
Second issue resulted when I wanted to install a fire wire card into a free PCI Express slot... oh boy, was this a nightmare... so, in order to not break my warranty, I would have to purchase a card, send the PC back to Ginger6 (paying both for mailing it to them and them mailing it back to me, AND, on top of that, they wanted to charge me labour costs... so to install a fire wire card of £30, I'd be paying £100. £50 delivery and pick up, £20 labour. Absolute nuts... thankfully managed to bargain with them to just pay the delivery costs. Over the moon, but still... £70 to install a fire wire card... honestly...
So, que issue three... got the PC back ... the same problem had occurred with the motherboard. It was not picking up the monitor, the mouse or any other hardware, etc. Immediately got on the phone and arranged a pick up and re-delivery (was no chance in hell I was paying postage this time). Once the PC was in a technicians 'capable' hands he told me the artic cooler I had upgraded to wasn't 'compatible' with the motherboard. Basically what was happening was the cooler was dislodging the motherboard in transit as it was too large. Now, this is fair enough. Only, shouldn't I maybe have been notified of this before even purchasing these components? To save me all the trouble in the very beginning? I guess this piece of information was left out. Somehow.
So... finally, issue four... they replaced the artic cooler with a standard cooler... they put the PC in transit and it was on it's way to me... it even arrived the very next day (a delightful first). Except... it WASN'T my PC. It was addressed to me, but once opened an invoice to someone who lives in Buckingham-Shire (or there abouts) was staring me in the face. I actually, for a second, thought they had given me a brand new PC with a cool new tower case (the case was actually cooler than mine to look at) but the specs were certainly not... 300gb hard drive and 4gb RAM over 2tb hard drive and 8gb RAM? No thanks.
So, I immediately contacted the delivery company, AJG Parcels, hoping my PC might still be in the van (as he had just delivered). They informed me it was the distributing company's fault and that I should take it up with them. Phoned Ginger6, managed to sort out this horrendous mess. PC was picked up and mine was delivered two days after. With a massive hole in the box, I might ad... luckily everything was fine inside... sigh.
This is a hugely summed up version of my ordeal in dealing with this company. The amount of time, stress and money I have invested into this company has not been worth the end product.
I can predict the reply being "we did everything we could" and "we cannot apologise more for any inconvenience" , but this simply isn't good enough. I paid for that computer and more, and not just in money. I shouldn't have had to send it back four-five times or go through any of that malarchy. It's a joke. It really is.
I will state that Leah has been very helpful. Although, she could maybe make it sound like she actually does care about a customer's situation though. Sounding monotone consistently does imply a lack of empathy/sympathy. Especially when someone has been through something like this. Just the impression I got.
Lastly, I asked if there was any reimbursement for all I had been put through. Leah said she would send me out some game vouchers (tomb raider and bioshock, or something). Not the biggest fan of tomb raider, but hey, at least it's something.
It had been a week since I had heard any word so I thought I'd call today to see if I was still getting any vouchers. Was told that vouchers would be available when suppliers send out graphics cards (the vouchers come with them apparently). When would suppliers send you graphic's cards, I ask. Can't say, not for a while most likely though.
After hearing that I just told her not to bother. It was the final straw, hearing that. As minor as it was.
So, now, I am selling my Tower and converting to MAC.
Hope this review has been helpful to you. Not saying you should, or should not, buy from Ginger6.
Just my story.
All the best.
I bought a pc from Ginger6 nine months ago. It was advertised as an 'extreme games pc' , however whenever you played a game it crashed after around 5-30 mins. I immediately sent a return request as the pc as it came with a years warranty. It took 3 weeks for them to collect it and they then had the pc for 4 weeks , after many phonecalls they eventually said they had fixed it saying they had changed the graphics cards and there was a £38 pound charge. I payed happy that they had found the problem. But on its return it was exactly the same. I contacted Ginger6 again and asked for a refund as it was not fit for purpose. They refused to give a refund and only said they would repair the pc. Reluctantly I returned it again, this time it was swiftly collected but again they held onto they pc for around 3 weeks. They contacted me saying it was the power supply, again there was going to be a charge, which i obviously refused to pay and the eventually returned it. The damn thing wasn't fixed at all though, and i was infuriated. I contacted ginger6 asking for a refund again but was denied. I sent a letter to the managing director again asking for a refund and enclosing the sale of goods act. No response.
This purchase from ginger6 has proved to be the most frustrating and unpleasant experience dragging out for months and causing lots of stress and dissapointment as it was a large sum to right off just over £700.
I gave up with ginger6 and would never use them again, and would recommend all to steer clear of this company.
Ordered an AS Rock nettop computer (£260). It took 4 weeks to arrive. It broke after 6 days and despite many attempts to contact customer services I couldn't get through.
Ginger 6 replied in a comment.
They are lying. I attempted to contact them through both the website and email multiple times and received no response. I am not interested in dealing with them further as I do not trust them. I have since fixed the computer myself - the memory was faulty.
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