matt w.

I bought a pc from Ginger6 nine months ago. It was advertised as an 'extreme games pc', however whenever you played a game it crashed after around 5-30 mins. I immediately sent a return request as the pc as it came with a years warranty. It took 3 weeks for them to collect it and they then had the pc for 4 weeks, after many phonecalls they eventually said they had fixed it saying they had changed the graphics cards and there was a £38 pound charge. I payed happy that they had found the problem. But on its return it was exactly the same. I contacted Ginger6 again and asked for a refund as it was not fit for purpose. They refused to give a refund and only said they would repair the pc. Reluctantly I returned it again, this time it was swiftly collected but again they held onto they pc for around 3 weeks. They contacted me saying it was the power supply, again there was going to be a charge, which i obviously refused to pay and the eventually returned it. The damn thing wasn't fixed at all though, and i was infuriated. I contacted ginger6 asking for a refund again but was denied. I sent a letter to the managing director again asking for a refund and enclosing the sale of goods act. No response.

This purchase from ginger6 has proved to be the most frustrating and unpleasant experience dragging out for months and causing lots of stress and dissapointment as it was a large sum to right off just over £700.

I gave up with ginger6 and would never use them again, and would recommend all to steer clear of this company.