GiftCards.com

Multiple problems with this company over the year. Shame on me for returning because their competitive advantage is ability to customize cards and order and greeting card with a message. No longer worth it. Two years in a row now problems with same order, after receiving confirmations from them that prove I ordered correctly. Last year, ordered 7 cards, rec'd 6. A fight to get the 7th in time for Christmas. This year, same order, same 7 people! I got 2 cards in the same of same person with different dollar amounts, and no card for the 7th. When they sent the "corrected" order, right name and amount, with the wrong greeting card and message. And they charge for the greeting cards. No response to emails sent from their site. Awful Customer Service. If you don't have the right email confirmation in front of you, with every last charge, they won't help you. Even if you know how many cards you ordered, have order number, etc. It has to be one specific email confirmation.

I sold them two gift cards since 11/18/2014. The value of the gift cards have been long used but I have been given the run around to get paid for my cards. First I was told one card could not be verified and I would have to wait 30 days to resubmit. In the meantime the value of my gift cards has been used by giftcards.com. I finally got paid for one but they keep running me around to pay me for my second card. I can't tell you how many " tickets" and supervisors I have spoken to. My next step is the Attorney General's office. This is fraud!

I ordered a gift card and on 5/29 and today is 6/18 and i have not received the gift card, i called customer service on 6/13 they said next day it will arrive, i called again on 6/16 they said wait for one more day and on 6/18 they said we will log a ticket and some one will get back, is that the way a customer service rep say? Instead of resolving the issue, I would never buy from this place again and would advise other too just go to Walgreens and get it, it might not have a photo but u have a gift card to give it some one.

*******822 I tried to purchase an eGift card Visa in the amount of $250, and I paid with a debit card from a major US bank/checking account with over $100,000 in it. Site says it can take up to 24 hours to process. Fortunately, I saved as a PDF the final screen that confirmed my order and contained my "ID number," as I never received the promised confirmation email. And the recipient never received the eCard. After 24-hours and much digging, I called (got the number from Blackstone, the parent company) and reached a call center in El Salvador. They said they would cancel my order. That was this morning. Their website does not show my order as cancelled. It says "Your order has not been processed yet. Please check back soon." I have notified my bank.

Horrible communication and non existent customer service. Somehow they are making money on collecting email addresses, names, physical addresses and credit card numbers and selling it because they have NO INTEREST in selling gift cards. I place dozens of online orders per month with various companies and have never had one cancelled except when I tried to order from here. My information is absolutely accurate and valid but they don't want to correct the errors with THEIR data. They would rather cancel the order than sell the card. Since no legit business wants to AVOID selling their product, something fishy is going on.

Placed an online order only to have the company call you and verify all the info. They call it risk assessment, How stupid is that? Anyone calling me on the phone to verify my online business is a bigger risk than the online order! Some idiot named Jamie needs to go back to serving Slurpee's at 7-Eleven.

Product did not arrive on time! That is why I chose to use this site... it stated that the product would arrive before Christmas. When I called, after waiting on superhold for over half an hour they blamed it on me for not choosing the expedited shipping... really! I was very careful regarding the delivery time. The website showed that it would arrive in plenty of time with the option of standard shipping. When I told the rep this, he then blamed the Post Office for the delay. By the way, the rep's demeanor was so unemotional, that I felt as though I was talking to a computer, no empathy whatsoever! They also have an expiration date on the cards. After reading the other reviews, I hope the recipients don't have trouble using the cards. Ridiculous company. Sorry I used them. Never again.

Bought a Google card and it didn't work. Contacted them. They said I had to deal with it through Google. So I contacted Google. Google said my card wasn't eligible for them to do anything on their end. Overall. Lost 25 bucks. Never buying through them again.

Cancelled an order on 01/09/2014. On 01/16/2014 I called to find out why my money was not yet refunded. Called the company and was told the refund was on its way. After contacting BBB, the company admitted that they had forgotten to process the refund and therefore only processed it after I called on 01/16/2014. I have to wait an extra 3-5 business days for the refund to come now. NO apology from the business whatsoever and no attempt at compensation.
Update: Money was finally refunded. This does not make up for the fact that they didn't process the refund until a week after the order was cancelled (although they told me otherwise), but at least it was done.

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Your card is handled by the place of purchase.

We suggest you reach out to the store or website where your gift card was purchased or contact the telephone number or website printed back on the card.
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This WAS NOT a "store" card! And both the website and number on the card are for "giftcards.com"! The store I bought it from has NOTHING to do with servicing the cards!

HORRIFIC EXPERIENCE! They cancelled my order without notifying me. I didn't find out about it until I checked my credit card statement online and saw they had refunded me.

It's less than a week til Christmas Eve, and I now need to find another company to reorder one from and pray it gets to my gift recipient on time!

I did write to giftcards.com on their Facebook page about my experience with their service. Instead of replying to me, they simply deleted my post and blocked me! And I see they have a huge list of other complaints coming in, consistently, from other customers.

NEVER AGAIN!

Terrible, terrible, terrible! RUN don't walk away from this site. Purchase your gift cards at the grocers, at drugstores, or directly from the retail merchants - NOT giftcards.com.

My husband received a $100.00 VISA gift card from a client. When he remembered to use it, it had expired. No way to renew it, the $100.00 just gone, no recourse. Where does that $100 go? Not to the original purchaser ( his client) and not to any retailer... so I'm guessing giftcards.com just got $100.00 richer.

Almost no restaurant will take the egift cards. Most stores will not accept the cards at the value customer purchased. Dormancy fees are charged without warning. IF you can do a purchase with part of the card amount, the supposed remaining balance can never be used. Customer service does not permit phone calls, the email responses are not from a person, and any response is just asking you for copies of receipts and personal information. They do not address that the company is charging customers and not honoring the gift cards. Suggest to anyone that they purchase a physical gift card for gifts.

Ordered gift cards for grandsons so they could order their own gifts this year. I didn't want the hazzle of paying things for them so I went I thought was the best hazzle free way to go. However, everything went good. Told my daughter let them order what they wanted. Well then gift. Cards decided to return my money and not send the gift cards. This is a huge hazzle. I do not care for these or this company. Why would they do such a thing! Didn't make sense. It's Christmas time and you sell gift cards and I was buying. Why did you sell them to me then take them back? I wanted a spirited hazzle-free Christmas and buy Christmas gift cards from you. Then you sell them then change your mind? Why?

I purchased over $800 if virtual gift cards this holiday for our teachers. The teachers NEVER GOT THE gift cards! I emailed and called support over and over- the phone disconnects. NO ONE Ever contacts you back. This is a fraudulent company. Buyer beware. I'm having to dispute through my credit card company. DO NOT PURCHASE HERE. Go somewhere else or you will have the same nightmare problems!