GiftCards.com

STAY AWAY! Worst customer service ever!

I had a Banana gift card that I hadn't used in months so when I stumbled across this site I figured I might as well unload it. That was on the 3rd of January. They claim on their website that they pay you immediately. Sweet! Too bad that's a lie. I received an email on the 6th on January that said this:

You've been paid!
ORDER SUMMARY
As you requested we have mailed you a check in the amount of XXXX. You should receive this check within 5-7 business days.

Well here we are... 7 days later and I have nothing. I called to make sure that they sent the payment to the correct address and the first "customer service" rep asked me to repeat my identifying information 4 times. Not sure if he wasn't listening, didn't understand English or was deaf! He then told me that he would create a ticket and someone would get back to me in a few days.

Umm... NO! He finally transferred me to another "customer service" rep who told me that the check was, indeed, CUT on the 6th and I should have it in 15 days! What the heck! I reminded her of the email referencing 5-7 days and she said, "oh no... that is just an estimate. And it was cut on the 6th but it may not have been sent until the end of the week or just earlier this week. And then it's up to the post office." Come on lady. I get mail every day. Nothing --even if it's cross-country mail--takes more than a week!

Definitely some of the worst trained phone reps I have ever had the pleasure of dealing with.

Icing on the cake: the moment I hung up I got this email:
XXXX has been addressed.
Resolution: Fixed

Issue resolved? They must be joking!
HA! I can't believe it. Awful experience. Will NEVER deal with them again.

Horrible customer service and they will rip you off for shipping and handling!

I was really disappointed in the service I have received. I had placed an order for cards and spent extra money for 24 hour delivery service. I did not get delivered as requested. I then called customer service # *******822 on the Website which is the one they give on the responses on the other negative reviews. You will get someone from another country with a US name. I know because I had to call them several times and spoke to 5 different people 2 that were Supervisors. They all were difficult to understand. They were nice but not able to help with information. They would just keep telling me the same thing that someone would call be 24 to 48 hours and I do not get any calls back. They told me the first time they would email me the tracking # and I did not get the tracking #. I go to the site to track and it shows nothing about it being shipped. I begged to speak to someone to let me speak with someone that could help and they tell me they would escalate the matter and it may take 24 to 48 hours to get response but no response after 24 to 48 hours, They tell me it shipped but can't get me tracking #. I still have not received a call or package.
They sent me this on the original order was placed so I know the order was received.

Thank you for ordering from GiftCards.com.

Your GiftCards.com order has been received, and your order summary is listed below. If there are any issues with your order, we will communicate that to you as well.

I have had no communication from Giftcards.com unless I initiated the conversations. I needed cards for an event as a give away. I am now going to have to purchase generic cards locally because I don't have them yet.
I understand cards can be lost in shipping and if they communicated that to me I would understand. The problem Is they can't tell me anything about tracking even though I paid for 2nd shipping.
They just have canned responses when I call just like most of these on the responses here and giving the same phone # as they have on the site. Promising someone will get back just like the responses on here. To make it look like the care. I know because they also ask if they can have my email to send survey and I told them to send the survey and I have not gotten one survey yet. Save yourself the stress of customer no service and try someone else especially if you need for an important event. I will not use them again.